We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-3687131
8 Nov 2022 St James's Place Investment Administration Limited UpheldPensions and AnnuitiesDRN-3687131 The complaint Miss G complains that St James’s Place Investment Administration Limited (SJP) poorly administered her pension plan over a long period, including making a large payment to her without warning her of the tax consequences. She would like compensation for the extra t... (6 pages)View decision -
Decision Reference DRN-3735567
8 Nov 2022 Payment Protection Services Ltd UpheldClaims ManagementDRN-3735567 The complaint Miss M complains that Payment Protection Services Ltd trading as Payment Protection Scotland (PPS ) haven’t pursued her mis-sold payment protection insurance (PPI) claim. What happened Miss M said she’d instructed PPS to act on her behalf to pursue a mis-sold PPI ... (3 pages)View decision -
Decision Reference DRN-3573328
8 Nov 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3573328 The complaint Miss T is unhappy that Monzo Bank Ltd won’t refund transactions she didn’t make. What happened Miss T has explained she was contacted by someone claiming to be from Monzo – they said someone was trying to set up Direct Debits and Apple Pay on her account. She reca... (2 pages)View decision -
Decision Reference DRN-3753263
8 Nov 2022 esure Insurance Limited UpheldInsuranceDRN-3753263 The complaint Mrs and Mr J had buildings and contents insurance with esure Insurance Limited (esure). They complain about how esure dealt with a number of claims for damage to their garden wall and hedge. References to esure include other organisations and individuals acting on... (4 pages)View decision -
Decision Reference DRN-3649812
8 Nov 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3649812 The complaint Mrs and Mr R had a water leak at their home. They complain about the length of time it took Royal & Sun Alliance Insurance Limited (RSA) to deal with the claim on their home insurance. References to RSA Include other organisations and individuals acting on its... (2 pages)View decision -
Decision Reference DRN-3781564
8 Nov 2022 Advisory Insurance Brokers Limited UpheldInsuranceDRN-3781564 The complaint J complains that Towergate Underwriting Group Limited (“Towergate”) has mis-sold it a public liability insurance policy. Mr B brings the complaint on behalf of J. Any reference to J, Mr B, or Towergate includes any agents or representatives. What happened The back... (4 pages)View decision -
Decision Reference DRN-3722641
8 Nov 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3722641 The complaint Miss D and Mr S complain about poor service from Barclays Bank UK PLC when they applied to port their mortgage. They say they had to take out a mortgage with another lender. Miss D and Mr S ask that Barclays refunds the early repayment charge (ERC) and pays compen... (4 pages)View decision -
Decision Reference DRN-3721332
8 Nov 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3721332 The complaint Mrs T has complained about AXA Insurance UK Plc. She isn’t happy about the way it dealt with a claim under her home insurance policy including the poor service provided and general delays. For ease of reading any reference to AXA includes its agents. What happened... (3 pages)View decision -
Decision Reference DRN-3226128
8 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3226128 The complaint A company, that I’ll refer to as N, complains that Barclays Bank UK PLC delayed in opening a business bank account and this caused financial difficulties. Ms W, who is director of N, brings the complaint on N’s behalf. What happened In October 2020 Ms W applied fo... (2 pages)View decision -
Decision Reference DRN-3697335
8 Nov 2022 Got You Covered Limited UpheldInsuranceDRN-3697335 The complaint Mr C has complained about advice he was given by his broker, Got You Covered Limited (GYC), when taking out a motor insurance policy. All references to GYC include its agents. What happened In March 2021 Mr C went on a price comparison website to take out a motor... (4 pages)View decision
