We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-3733408
8 Nov 2022 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3733408 The complaint Miss A complains that Capital One (Europe) plc was irresponsible in its lending to her. What happened Miss A was provided with Capital One credit card in July 2015. The initial limit was £200. There was one credit limit increase in June 2016 to £450. Miss A says t... (3 pages)View decision -
Decision Reference DRN-3792396
8 Nov 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3792396 The complaint Mr S complains that HSBC UK Bank Plc closed his current account and his Gold card account with no notice and no justification. He also complains about a number of things that happened after this, which he considers are all consequences of HSBC’s mistake. What happ... (11 pages)View decision -
Decision Reference DRN-3786176
8 Nov 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3786176 The complaint Mr M complains that Transunion International UK Limited (TU) displayed information relating to a third party on his credit file and this stopped him from being able to progress with a mortgage application. What happened Mr M and his wife held a joint mortgage acco... (2 pages)View decision -
Decision Reference DRN-3763602
8 Nov 2022 New Wave Capital Limited UpheldBanking and PaymentsDRN-3763602 The complaint Mrs M complains that New Wave Capital Limited trading as Capital on Tap contacted her again about a debt she had no involvement with. What happened Mrs M explains that her name was used to take out credit fraudulently. And having contacted police that Capital on T... (2 pages)View decision -
Decision Reference DRN-3793865
8 Nov 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3793865 The complaint Mr W complains that Advantage Insurance Company Limited (Advantage) handled a breakdown as a car accident in error, and also caused damage to his car, under his motor insurance policy. What happened In January 2022 Mr W says his car broke down due to an oil leak. ... (5 pages)View decision -
Decision Reference DRN-3697437
8 Nov 2022 Southern Rock Insurance Company UpheldInsuranceDRN-3697437 The complaint Mr W has complained about Southern Rock Insurance Company as it cancelled a car insurance policy for a car which was impounded. What happened Mr W arranged cover in 2019. The car covered by the policy was, at that time, impounded by the police and Mr W needed the ... (2 pages)View decision -
Decision Reference DRN-3771469
8 Nov 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3771469 The complaint Mr M has complained that Lloyds Bank PLC (“Lloyds”) acted irresponsibly by increasing his overdraft limit. He says Lloyds acted unfairly by continuing to apply charges to his account when he was in financial difficulty. What happened Mr M had an overdraft with Llo... (3 pages)View decision -
Decision Reference DRN-3761221
8 Nov 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3761221 The complaint Miss D has complained that Monzo Bank Ltd (“Monzo”) acted irresponsibly by increasing her overdraft limit even though she couldn’t afford it and that the fees it applied made her financial situation worse. What happened Miss D applied and was approved for an overd... (3 pages)View decision -
Decision Reference DRN-3794242
8 Nov 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3794242 The complaint Mr and Mrs W have complained about their home insurer Lloyds Bank General Insurance Limited because, after a water leak and claim in 2015, they suffered two further periods of damage spanning September 2016 – April 2018 and February 2020 until May 2021. What happe... (2 pages)View decision -
Decision Reference DRN-3744694
8 Nov 2022 Inter-UK Financial Services Limited UpheldPensions and AnnuitiesDRN-3744694 The complaint Mr C says the advice given and the arrangements made by Inter-UK Financial Services Limited (IUKFSL) to switch his group personal pensions with Aegon and Aviva into a Forthplus Self-invested Personal Pension (SIPP), through Cornhill Management (London) Ltd (CML) a... (9 pages)View decision
