We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4008886
17 Mar 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4008886 The complaint Mr S and Ms W complain that Lloyds Bank PLC won't refund in full money they lost as a result of a scam. What happened On 15 February 2023, I issued my provisional decision on this complaint. I wanted to give both sides the chance to submit any further evidenc... (7 pages)View decision -
Decision Reference DRN-3852271
17 Mar 2023 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3852271 The complaint Mrs A has complained about the way Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF) administered her conditional sale agreement. What happened Mrs A entered into a four-year conditional sale agreement with BPF in July 2018 to acquire... (3 pages)View decision -
Decision Reference DRN-4020884
17 Mar 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4020884 The complaint A limited company, which I will call C, has complained about Royal & Sun Alliance Insurance Limited’s (“RSA”) refusal of her claim under her business insurance policy. Mrs H, one of the directors of C, has brought the complaint on its behalf. Mrs H is represen... (3 pages)View decision -
Decision Reference DRN-3747177
17 Mar 2023 Granite Finance Ltd UpheldInsuranceDRN-3747177 The complaint Mr F complains about how Granite Finance Ltd (Granite) handled the payments for his motor insurance policy. What happened Mr F had a motor insurance policy arranged through an insurance broker. The premiums were paid through Granite which is a premium funding comp... (2 pages)View decision -
Decision Reference DRN-4024260
17 Mar 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4024260 The complaint Mr L complains about the service he has received from ReAssure Limited (ReAssure) in respect of one of his pension plans. He says he has been given conflicting information about whether he can continue to contribute to it, and by how much, after he has taken tax-f... (4 pages)View decision -
Decision Reference DRN-4018214
17 Mar 2023 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4018214 The complaint Mr W says the advice given and the arrangements made by LEBC, an appointed representative (AR) of TenetConnect Limited (TCL), to transfer from his defined benefit (DB) pension scheme and to take tax-free cash and a joint life enhanced annuity with Scottish Widows,... (13 pages)View decision -
Decision Reference DRN-4021696
17 Mar 2023 MS Amlin Insurance SE UpheldInsuranceDRN-4021696 The complaint Mr C, a sole trader, complains about the decision of MS Amlin Insurance SE to decline his business interruption insurance claim, made as a result of the COVID-19 pandemic. What happened The following is intended only as a brief summary of relevant events. Addition... (4 pages)View decision -
Decision Reference DRN-3980247
17 Mar 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3980247 The complaint Mrs B complains that National Westminster Bank Plc blocked and closed her accounts without providing an explanation or warning. Mrs B says this caused her unnecessary inconvenience and worry for which she should be compensated. What happened Mrs B had three accoun... (3 pages)View decision -
Decision Reference DRN-4010517
17 Mar 2023 Skipton Building Society UpheldMortgagesDRN-4010517 The complaint Mr and Mrs P complain that Skipton Building Society (Skipton) will not allow them to rent their Buy-to-Let property to members of their extended family. They say that there is no restriction in the terms of their Buy-to-Let mortgage offer with Skipton which stops ... (5 pages)View decision -
Decision Reference DRN-3990097
17 Mar 2023 PSA Finance UK Limited UpheldConsumer CreditDRN-3990097 The complaint Mr B complains that a car he obtained through a hire purchase agreement with PSA Finance UK Limited (“PSA”) was of unsatisfactory quality. He says PSA should’ve accepted his rejection of the car but instead he was forced to sell the car back to the supplying garag... (8 pages)View decision
