We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-3950565
17 Mar 2023 Novaloans Ltd UpheldConsumer CreditDRN-3950565 The complaint Mr H complains that Novaloans Ltd trading as cash4unow (Novaloans) gave him a loan he couldn’t afford to repay. What happened Mr H took one loan from Novaloans for £500 on 26 August 2019. Mr H was due to make three monthly repayments of £193.55 and one final payme... (5 pages)View decision -
Decision Reference DRN-4026871
17 Mar 2023 Naylors Finance Limited UpheldConsumer CreditDRN-4026871 The complaint Miss B complains NAYLORS FINANCE LIMITED (Naylors) gave her loans which she couldn’t afford to repay. Had Naylors looked at her credit report it would’ve seen defaults and missed payment markers. What happened Miss B was advanced six loans by Naylors, and a summar... (7 pages)View decision -
Decision Reference DRN-4020436
17 Mar 2023 Quilter Financial Planning Solutions Limited UpheldPensions and AnnuitiesDRN-4020436 The complaint Mrs K complains about the advice given by Quilter Financial Planning Solutions Limited (‘Quilter’) trading as Cox & Company Independent (‘Cox’) not to transfer the benefits of her defined-benefit (‘DB’) occupational pension scheme to a personal pension. What h... (6 pages)View decision -
Decision Reference DRN-4008011
17 Mar 2023 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4008011 The complaint Mr W has complained about his commercial motor insurer, The National Farmers' Union Mutual Insurance Society Limited (NFU). He thinks it caused delays in handling his claim, that it should have given him an opportunity to use a garage of his choosing earlier ... (4 pages)View decision -
Decision Reference DRN-4008616
17 Mar 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4008616 The complaint Mr R has complained about his car insurer Admiral Insurance (Gibraltar) Limited because it delayed settling his claim which he says caused him to incur costs, including solicitor’s fees. What happened Mr R’s car suffered a fire in May 2021. It was March 2022 befor... (5 pages)View decision -
Decision Reference DRN-4029667
16 Mar 2023 Aviva Insurance Limited UpheldInsuranceDRN-4029667 The complaint Ms B complains about Aviva Insurance Limited’s handling of a claim on her home emergency insurance. Aviva is the underwriter of this policy (the insurer), so Ms B’s complaint is against Aviva. Ms B bought her policy through an intermediary. This intermediary admin... (5 pages)View decision -
Decision Reference DRN-3902068
16 Mar 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3902068 The complaint Mr C and Mrs C complain that Admiral Insurance (Gibraltar) Limited have declined their claim for damage due to an escape of water. What happened Mr and Mrs C jointly held a buildings insurance policy with Admiral. In 2014 they had a leak in their property from a ... (4 pages)View decision -
Decision Reference DRN-4020446
16 Mar 2023 Well Dunn Limited UpheldInsuranceDRN-4020446 The complaint Mr W is unhappy with how Well Dunn Limited trading as Insurance Revolution Broking Services (“IRBS”) dealt with a renewal for a commercial motor policy. What happened The details of this complaint are well known by both parties, so I won’t repeat them again here. ... (2 pages)View decision -
Decision Reference DRN-3817900
16 Mar 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-3817900 The complaint Mr D complains about the compensation paid by Blue Motor Finance Ltd (“Blue Motor”) when they processed a rejection of his car. What happened Mr D acquired a car via a hire purchase agreement with Blue Motor in February 2022. He had some issues with the car almost... (3 pages)View decision -
Decision Reference DRN-3967385
16 Mar 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3967385 The complaint Mrs S complains that Clydesdale Bank Plc trading as Virgin Money (‘Virgin’) unreasonably delayed opening a new account for her. What happened Mrs S has communicated with this service through a third party. In the interests of clarity, however, I had addressed thi... (3 pages)View decision
