We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4196703
3 Jul 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4196703 Complaint Mr C has complained about a personal loan Madison CF UK Limited (trading as “118 118 Money”) provided to him. He says the loan was unaffordable and was therefore irresponsibly lent to him. Background 118 118 Money provided Mr C with a loan for £2,500.00 in June 2021. ... (3 pages)View decision -
Decision Reference DRN-4030023
3 Jul 2023 Shelby Finance Ltd UpheldConsumer CreditDRN-4030023 The complaint Mr H complains that Shelby Finance Ltd trading as Dot Dot Loans (Shelby) gave him a loan he couldn’t afford to repay. What happened Mr H took one loan from Shelby for £350 on 12 October 2021. Mr H was due to make six monthly repayments of £114.24. Mr H has had pro... (6 pages)View decision -
Decision Reference DRN-4213513
3 Jul 2023 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-4213513 The complaint Mr S says Suffolk Life Pensions Limited (Suffolk Life), failed to carry out its responsibilities as administrator of his Self-invested Personal Pension (SIPP). He says this poor service has caused him financial detriment and significant inconvenience and stress. W... (12 pages)View decision -
Decision Reference DRN-4222226
3 Jul 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4222226 Complaint Mr C has complained about a personal loan Madison CF UK Limited (trading as “118 118 Money”) provided to him. He says the loan was unaffordable and was therefore irresponsibly lent to him. Background 118 118 Money provided Mr C with a loan for £5,000.00 in November 20... (3 pages)View decision -
Decision Reference DRN-4163172
3 Jul 2023 Highway Insurance Company Limited UpheldInsuranceDRN-4163172 The complaint Mrs D complains that Highway Insurance Company Limited didn’t offer her continued cover following a subsidence claim. Reference to Mrs D includes her representative. What happened The circumstances of this complaint aren’t in dispute, so I’ll summarise the main po... (3 pages)View decision -
Decision Reference DRN-4213331
3 Jul 2023 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-4213331 The complaint Mr S says Suffolk Life Pensions Limited (Suffolk Life), failed to carry out its responsibilities as administrator of his Self-invested Personal Pension (SIPP). He says this poor service has caused him financial detriment and significant inconvenience and stress. W... (12 pages)View decision -
Decision Reference DRN-4219053
3 Jul 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4219053 Complaint Mr C has complained about personal loans Madison CF UK Limited (trading as “118 118 Money”) provided to him. He says the loans were unaffordable and were therefore irresponsibly lent to him. Background 118 118 Money provided Mr C with a loan for £3,500.00 in June 2018... (3 pages)View decision -
Decision Reference DRN-4183406
3 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4183406 Complaint Miss K has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable. Background Everyday Loans provided Miss K with a loan for £2,500.00 in February 2022. This loan had a term of 24 months and a... (3 pages)View decision -
Decision Reference DRN-4208430
3 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4208430 Complaint Mr G has complained about a personal loan Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loan was unaffordable and was therefore irresponsibly lent to him. Background Everyday Loans provided Mr G with a loan for £4,386.00 in July 2... (3 pages)View decision -
Decision Reference DRN-4108381
30 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4108381 The complaint Mr D holds a current account with Monzo Bank Ltd (Monzo). He was the victim of fraud. The fraudsters contacted him by text and phone and persuaded him to transfer around £9,700 to them from his Monzo account. Mr D thinks that Monzo failed to protect him from the f... (4 pages)View decision