We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-3741381
8 Nov 2022 Match the Cash Limited UpheldConsumer CreditDRN-3741381 Complaint Mr S has complained that Match the Cash Limited (“Match the Cash”) unfairly brought about an unaffordable guarantor loan for him. He said that he was in a spiral of debt and that the loan was unaffordable. Background Match the Cash operated the electronic system in re... (2 pages)View decision -
Decision Reference DRN-3790404
8 Nov 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3790404 The complaint Mr and Mrs M’s complaint is about the mortgage they hold with Barclays Bank UK PLC. They are unhappy that after the mortgage offer was issued, Barclays decided it should have done a physical valuation of the property they were buying, which caused delays in the pu... (3 pages)View decision -
Decision Reference DRN-3779048
7 Nov 2022 Black Horse Limited UpheldConsumer CreditDRN-3779048 The complaint Mrs R complains that a car acquired with finance from Black Horse Limited wasn’t of satisfactory quality. What happened In October 2020 Mrs R was supplied with car and entered into a hire purchase agreement with Black Horse. At the point of supply the car was arou... (2 pages)View decision -
Decision Reference DRN-3791719
7 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3791719 The complaint Mr D complains that Barclays Bank UK PLC trading as Barclaycard unfairly withdrew a settlement offer. Mr D also complains about the way Barclaycard treated him whilst experiencing financial difficulties. What happened The background to this complaint and my initia... (3 pages)View decision -
Decision Reference DRN-3363716
7 Nov 2022 INTERESTME FINANCIAL PLANNING LIMITED UpheldPensions and AnnuitiesDRN-3363716 The complaint Mr K complains that Interestme Financial Planning Limited (Interestme) gave him unsuitable advice to transfer his Personal Pension (PP) from his existing provider – provider A – to a Self-Invested Personal Pension (SIPP) with another provider - provider B. In 2019... (11 pages)View decision -
Decision Reference DRN-3793314
7 Nov 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3793314 The complaint Mr N complains Casualty & General Insurance Company (Europe) Ltd (“Casualty & General”) have unfairly declined a claim he made on a pet insurance policy. What happened Mr N’s dog, which I’ll refer to as E, received treatment for digestive issues. Mr N made... (3 pages)View decision -
Decision Reference DRN-3754002
7 Nov 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3754002 The complaint Mrs S complains about a loan provided to her by Everyday Lending Limited, trading as Everyday Loans, (“ELL”), which she says was unaffordable. What happened The loan was for £2,000 and was taken out in August 2018. It was to be repaid by 30 monthly repayments of £... (5 pages)View decision -
Decision Reference DRN-3793742
7 Nov 2022 Sainsbury's Bank Plc UpheldInsuranceDRN-3793742 The complaint Mr B experienced difficulties contacting Sainsbury's Bank Plc (“Sainsburys”) to cancel his policy and he was unhappy he was charged his premium. Sainsburys were acting in a role of broker, so were responsible for the payment side and administration of the pol... (4 pages)View decision -
Decision Reference DRN-3778645
7 Nov 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3778645 The complaint Mrs M complains that Marks & Spencer Financial Services Plc trading as M&S Bank gave her misleading information and failed to refund transactions she didn’t authorise. What happened Mrs M became aware of a series of transactions on her credit card that she... (2 pages)View decision -
Decision Reference DRN-3648417
7 Nov 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3648417 The complaint Mr M complains that Barclays Bank UK Plc has incorrectly recorded arrears on his mortgage loan to the credit reference agencies. Mr M asks that Barclays corrects the information sent to the credit reference agencies and cleanses his credit file of any adverse info... (4 pages)View decision
