We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
-
Decision Reference DRN-3782055
7 Nov 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3782055 The complaint Mr G complains about the charges he incurred when he returned the car he acquired through a hire agreement with Mercedes-Benz Financial Services UK Limited (“MBFS”). What happened Mr G acquired a car financed through a hire agreement with MBFS. He said he has leas... (4 pages)View decision -
Decision Reference DRN-3793392
7 Nov 2022 I Go 4 Ltd. UpheldInsuranceDRN-3793392 The complaint Mr H is unhappy with the service he’s received from I Go 4 Ltd. (IGO4), after he purchased a car insurance policy. What happened Mr H purchased a car insurance policy via IGO4 online. After the purchase, he requested his documents be sent by post as offered as an ... (2 pages)View decision -
Decision Reference DRN-3770524
7 Nov 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3770524 The complaint Mr A and Mrs S complain that Shawbrook Bank Limited declined their claim under section 75 of the Consumer Credit Act 1974 (“the Act”) relating to their purchase of solar panels. Mr A and Mrs S are represented in this case by a claims management company (“the CMC”)... (3 pages)View decision -
Decision Reference DRN-3533815
7 Nov 2022 U K Insurance Limited UpheldInsuranceDRN-3533815 The complaint Ms M complains UK Insurance trading as Direct Line (UK Insurance) caused damage to her car when recovering it after it was driven off the road; incorrectly dealt with the incident as a claim on her motor insurance policy instead of her breakdown policy; and didn’t... (5 pages)View decision -
Decision Reference DRN-3093497
7 Nov 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3093497 The complaint Mr R complains Madison CF UK Limited trading as 118 118 Money (‘118 118 Money’) irresponsibly lent to him. Mr R is represented by a claims management company. For ease I’ll refer to all submissions as if they were made directly by him. What happened Mr R was appro... (3 pages)View decision -
Decision Reference DRN-3789164
7 Nov 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3789164 The complaint Mr G complains about arrears information recorded on his credit file by NewDay Ltd. What happened Mr G opened a credit card with NewDay in March 2018. Mr G later experienced some financial difficulties and fell into arrears. Mr G went on to arrange a Debt Manageme... (2 pages)View decision -
Decision Reference DRN-3148960
7 Nov 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3148960 The complaint Ms E is unhappy that Metro Bank PLC didn’t refund her money after she fell victim to a fraud. What happened Ms E decided to invest in mini bonds through a third-party business (Q, a limited company) after a friend recommended the investment as having successful re... (5 pages)View decision -
Decision Reference DRN-3782009
7 Nov 2022 Corville Financial Services Limited UpheldPensions and AnnuitiesDRN-3782009 The complaint Mr M complains about advice given by Corville Financial Services Ltd (“Corville”) to transfer defined benefits he held in the British Steel Pension Scheme (“BSPS”) to a Self-Invested Personal Pension (“SIPP”). He says the advice was unsuitable and believes this ha... (23 pages)View decision -
Decision Reference DRN-3770848
7 Nov 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3770848 The complaint Mr G complains that Inter Partner Assistance SA (Inter) damaged his car when it was being recovered, under his roadside assistance policy. What happened In April 2022 Mr G contacted Inter for assistance as his car developed a flat tyre. He says when the roadside a... (4 pages)View decision -
Decision Reference DRN-3543791
7 Nov 2022 Financial Administration Services Limited UpheldInvestmentsDRN-3543791 The complaint Mr L is complaining about Financial Administration Services Limited (FASL). He’s unhappy about their administration of his stocks and shares individual savings account (ISA). What happened Mr L transferred his stocks and shares ISA from another company, Company A,... (3 pages)View decision
