We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4221820
30 Jun 2023 Clear Capital Markets Ltd UpheldPensions and AnnuitiesDRN-4221820 The complaint Through his representative, Mr T complains that Clear Capital Markets Limited (CCM) enabled him to trade in “investments in a small number of specific and potentially high risk / volatile stocks” on the SVS Securities trading platform, after it advised him to tran... (10 pages)View decision -
Decision Reference DRN-3619164
30 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3619164 The complaint Mrs L complains about Barclays Bank UK PLC. She says that Barclays didn’t do enough to protect her when she became the victim of a scam and would like Barclays to refund her the money she has lost. What happened Mrs L saw an advert for cryptocurrency supposedly en... (5 pages)View decision -
Decision Reference DRN-4221458
30 Jun 2023 Acromas Insurance Company Limited UpheldInsuranceDRN-4221458 The complaint Mr and Mrs R complain that Acromas Insurance Company Limited mishandled their claim on a caravan breakdown assistance insurance policy. What happened In about 2010, a large European vehicle manufacturer made a van or motorhome. Since at least 2017, Mr R had that v... (5 pages)View decision -
Decision Reference DRN-4219420
30 Jun 2023 Halifax Share Dealing Limited UpheldInvestmentsDRN-4219420 The complaint Mr B complains that Halifax Share Dealing Limited (HSDL) failed to correctly carry out his instruction to transfer one holding into his HSDL account, from another investment platform. He says it then provided very poor service when he contacted it about its error ... (6 pages)View decision -
Decision Reference DRN-4213524
30 Jun 2023 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-4213524 The complaint Mrs S says Suffolk Life Pensions Limited (Suffolk Life), failed to carry out its responsibilities as administrator of her Self-invested Personal Pension (SIPP). She says this poor service has caused her financial detriment and significant inconvenience and stress.... (12 pages)View decision -
Decision Reference DRN-4220741
30 Jun 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4220741 The complaint Mr S, who is visually impaired, is unhappy that HSBC UK Bank Plc won’t allow him to make monetary transfers of over £1,000 in branch without a passport or a driving license. What happened Mr S went into a HSBC branch to instruct transfers from his account. But HSB... (4 pages)View decision -
Decision Reference DRN-3784438
30 Jun 2023 Arch Insurance (UK) Limited UpheldInsuranceDRN-3784438 The complaint A company, which I refer to as S, complains that Arch Insurance (UK) Limited (Arch) unfairly declined a business interruption (BI) claim made under its Commercial Combined policy. Mr S, who is a director of S, brings the complaint on S’s behalf. For ease of readin... (4 pages)View decision -
Decision Reference DRN-4178061
30 Jun 2023 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-4178061 The complaint Ms P is unhappy with how Fortegra Europe Insurance Company are handling her claim on her contents insurance. What happened Ms P has a contents insurance policy underwritten by Fortegra. She made a claim for damage to her sofa in September 2022. Fortega said one of... (3 pages)View decision -
Decision Reference DRN-4146151
30 Jun 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4146151 The complaint Miss C complains that NewDay Ltd trading as Aqua (“Aqua”) failed to refund a transaction she attempted from a cash machine that was faulty which impacted her credit file. What happened Miss C explained that she attempted to use an automated teller machine (ATM) to... (3 pages)View decision -
Decision Reference DRN-4213297
30 Jun 2023 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-4213297 The complaint Mr D says Suffolk Life Pensions Limited (Suffolk Life), failed to carry out its responsibilities as administrator of his Self-invested Personal Pension (SIPP). He says this poor service has caused him financial detriment and significant inconvenience and stress. W... (12 pages)View decision