We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4027675
16 Mar 2023 Atkins Bland Limited UpheldPensions and AnnuitiesDRN-4027675 The complaint The member trustees of a Small Self-Administered Scheme (SSAS) pension trust (“A”), who I’ll also refer to individually as Mr R1 and Mr R2, complain that Atkins Bland Limited advised them to invest twice in a “complex, esoteric, overseas, non-standard investment w... (15 pages)View decision -
Decision Reference DRN-3851199
16 Mar 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3851199 The complaint Mr O complains that HSBC UK Bank Plc (“HSBC”) won’t refund money he lost when he fell victim to an investment scam. What happened Mr O says he was recommended an investment broker, AssetShot, by a friend and a relative who had both been using its services for some... (4 pages)View decision -
Decision Reference DRN-3878001
16 Mar 2023 ClearBank Limited UpheldBanking and PaymentsDRN-3878001 The complaint A company, which I’ll refer to as S, complains that ClearBank Limited (trading as Tide) won’t refund transactions it didn’t make. What happened Mr S, one of the directors of S, received a call from someone purporting to be from Amazon’s cyber security team. Mr S r... (2 pages)View decision -
Decision Reference DRN-4028176
16 Mar 2023 Santander UK Plc UpheldMortgagesDRN-4028176 The complaint Mr K complains about the way Santander UK Plc dealt with his proposals to repay the balance of his interest only mortgage. He says it continued with legal action, which he says is unfair. What happened The term of Mr K’s interest only mortgage expired in 2015 with... (2 pages)View decision -
Decision Reference DRN-4026594
16 Mar 2023 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4026594 The complaint Mr B2 complains that advice given by an appointed representative of TenetConnect Limited to invest in Elysian Fuels wasn’t in his best interests and caused him a financial loss. Mr B2 is represented in this complaint by a claims management company (CMC). What happ... (13 pages)View decision -
Decision Reference DRN-3993108
16 Mar 2023 National Westminster Bank Plc UpheldMortgagesDRN-3993108 The complaint Mr A complains that National Westminster Bank Plc asked him to make unaffordable mortgage payments after it paid ground rent and service charges owed in relation to his leasehold property. What happened Mr A took out a mortgage with NatWest in 2017 with a 35-year ... (6 pages)View decision -
Decision Reference DRN-4026667
16 Mar 2023 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4026667 The complaint Mr B1 complains that advice given by an appointed representative of TenetConnect Limited to invest in Elysian Fuels wasn’t in his best interests and caused him a financial loss. Mr B1 is represented in this complaint by a claims management company (CMC). What happ... (13 pages)View decision -
Decision Reference DRN-4026588
16 Mar 2023 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4026588 The complaint Mr B complains that advice given by an appointed representative of TenetConnect Limited to invest in Elysian Fuels wasn’t in his best interests and caused him a financial loss. Mr B is represented in this complaint by a claims management company (CMC). What happen... (13 pages)View decision -
Decision Reference DRN-4027550
16 Mar 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4027550 The complaint Mr T complains that Tesco Personal Finance Plc has treated him unfairly when it declined to refund him fully for a holiday booking. What happened In January 2020 Mr T paid for a package coach holiday for himself and also fifteen family members and friends on his T... (4 pages)View decision -
Decision Reference DRN-4023790
16 Mar 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4023790 The complaint Mr and Mrs H complain that AXA Insurance UK Plc unfairly declined their claim on their home insurance policy following water damage to their lounge. What happened Mr and Mrs H had home insurance that was underwritten by AXA. In June 2022 they made a claim after he... (3 pages)View decision
