We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4220924
30 Jun 2023 Openwork Limited UpheldPensions and AnnuitiesDRN-4220924 The complaint Mr D’s complaint relates to his pension held on a Zurich ‘Wrap’ platform on advice from Openwork Limited since 2016. He complains that: - There were delays when he had to chase Openwork, time-wasting on unnecessary enquiries, sending him incorrect values and docum... (16 pages)View decision -
Decision Reference DRN-4170587
30 Jun 2023 ReAssure Limited UpheldInvestmentsDRN-4170587 The complaint Mr L complained about services charges he has received from ReAssure Limited. He said he has been overcharged by ReAssure and should be compensated for this. What happened Mr L took out a flexible mortgage ISA (FMISA). A third party administers his ISA on its plat... (3 pages)View decision -
Decision Reference DRN-4221422
30 Jun 2023 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4221422 The complaint Mr M is unhappy that Mitsubishi HC Capital UK Plc trading as Hitachi Capital Vehicle Solutions (“MHCC”) terminated his hire agreement. Mr M has been represented. For clarity, I’ve only referred to Mr M throughout this decision. What happened In January 2020, Mr M ... (8 pages)View decision -
Decision Reference DRN-4142913
30 Jun 2023 ClearBank Limited UpheldBanking and PaymentsDRN-4142913 The complaint Mr L, on behalf of T, complains that ClearBank Limited won’t refund transactions he didn’t make. What happened Mr L fell victim to a scam in April 2022. Following an issue with his internet connection, he received a call from someone posing as a representative fro... (3 pages)View decision -
Decision Reference DRN-4112536
30 Jun 2023 Sainsbury's Bank Plc UpheldInsuranceDRN-4112536 The complaint Mrs K complains about how Sainsbury’s Bank Plc administered her motor insurance policy. She wants it to refund the additional costs she incurred when her policy was cancelled. What happened Mrs K was involved in a collision in 2020 and her policy’s underwriter at... (3 pages)View decision -
Decision Reference DRN-4182142
30 Jun 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4182142 The complaint Ms W complains that Everyday Lending Limited (trading as Everyday Loans) was irresponsible to lend to her. What happened Ms W had one loan from Everyday Loans in October 2021 as follows: Loan Date Amount Term Repayment Due Repaid 1 29 Oct 2021 £1,500 24m £119.44 1... (3 pages)View decision -
Decision Reference DRN-4081300
30 Jun 2023 TenetLime Ltd UpheldInvestmentsDRN-4081300 The complaint Miss B’s complains that TenetLime Ltd failed to record her answers to a health and lifestyle questionnaire accurately, resulting in her insurer cancelling her life and critical illness policy on the basis of misrepresentation. What happened The details of this co... (3 pages)View decision -
Decision Reference DRN-4213532
30 Jun 2023 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-4213532 The complaint Mr P says Suffolk Life Pensions Limited (Suffolk Life), failed to carry out its responsibilities as administrator of his Self-invested Personal Pension (SIPP). He says this poor service has caused him financial detriment and significant inconvenience and stress. W... (12 pages)View decision -
Decision Reference DRN-4153664
30 Jun 2023 Barclays Bank Plc UpheldPensions and AnnuitiesDRN-4153664 The complaint Mr C complains that Barclays Investment Solutions Limited (‘Barclays’) delayed crediting an interest payment he was owed to his self-invested personal pension (‘SIPP’) and about the service he received. What happened Mr C held a bond (with a provider I shall call ... (6 pages)View decision -
Decision Reference DRN-4213986
30 Jun 2023 National House-Building Council UpheldInsuranceDRN-4213986 The complaint Mr and Mrs A complain about the way National House-Building Council [“NHBC”] handled a claim they made under a Buildmark building warranty. What happened Mr A has brought this complaint on behalf of himself and his wife so I’ll refer to him mainly throughout. NHBC... (2 pages)View decision