We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-3756876
4 Nov 2022 Morses Club PLC UpheldConsumer CreditDRN-3756876 The complaint Ms H, through her representative, complains that Morses Club PLC lent to her irresponsibly. What happened Ms H’s representative carried out some research before making the complaint on Ms H’s behalf and has told us it is satisfied she had six loans. Using informat... (6 pages)View decision -
Decision Reference DRN-3672838
4 Nov 2022 AWP P&C SA UpheldInsuranceDRN-3672838 The complaint Mr and Mrs P complained because AWP P&C SA (AWP) hasn’t refunded the premiums they paid for a single trip travel insurance policy. My decision is about a business with a slightly different name than the business our investigator referred to (which was the admi... (3 pages)View decision -
Decision Reference DRN-3724829
4 Nov 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3724829 The complaint Mrs G, through her representative, complains that AvantCredit of UK, LLC, lent to her irresponsibly. What happened Mrs G applied for one loan in July 2015. It was approved for £1,300 with a total charge for credit of £584.66 which made a total to pay of £1,884.66... (3 pages)View decision -
Decision Reference DRN-3776824
4 Nov 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3776824 The complaint Mr G complains about delays in Inter Partner Assistance SA’s (Inter) response following a claim under his roadside assistance policy. What happened Mr G’s car broke down in the early hours of the morning in mid-February 2022. He contacted Inter and it arranged for... (3 pages)View decision -
Decision Reference DRN-3478036
4 Nov 2022 Telefonica UK Limited UpheldConsumer CreditDRN-3478036 The complaint Mr Y has complained about the support Telefonica UK Limited trading as O2 offered him when he was in financial difficulty. What happened Mr Y had two fixed sum loan agreements with O2 to be paid back over three years. He’d taken the agreements out to pay for two p... (5 pages)View decision -
Decision Reference DRN-3718371
4 Nov 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3718371 The complaint Mr and Mrs T complain about how Lloyds Bank General Insurance Limited handled their claim on their home insurance following an escape of water. What happened Mr and Mrs T had a home insurance policy with Lloyds. In June 2021 they had a leak from their bathroom and... (3 pages)View decision -
Decision Reference DRN-3769867
4 Nov 2022 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3769867 The complaint Mr M complained - on behalf of the policyholder Ms C and himself - that repairs to Ms C’s car following a collision weren’t completed properly by the garage instructed by Watford Insurance Company Europe Limited (“Watford”). What happened Ms C insured her car with... (3 pages)View decision -
Decision Reference DRN-3662300
4 Nov 2022 Bapchild Motoring World (Kent) Limited UpheldInsuranceDRN-3662300 The complaint Miss S complains about how Bapchild Motoring World (Kent) Limited wants to settle a claim she made on her motor warranty. What happened Miss S holds a motor warranty with Bapchild. When the digital speedometer on the dashboard failed, she made a claim on her warra... (2 pages)View decision -
Decision Reference DRN-3286509
4 Nov 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3286509 The complaint Mr W is unhappy with the time it took Halifax Share Dealing Limited to transfer funds from his stocks and shares ISA to other providers. What happened In late 2019, Mr W decided to sell the investments in his ISA, converting them to cash in order to transfer this ... (3 pages)View decision -
Decision Reference DRN-3786800
4 Nov 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3786800 The complaint Miss G says NewDay Ltd irresponsibly lent to her. What happened Miss G’s complaint is about a credit card provided by NewDay. The account was opened in May 2020 with an initial credit limit of £1000. There were no further credit limit increases. Miss G complained ... (2 pages)View decision
