We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4176236
30 Jun 2023 Folgate Insurance Company Ltd UpheldInsuranceDRN-4176236 The complaint The trustees of a trust, who I will refer to as T, have complained that Folgate Insurance Company Ltd unfairly added an exclusion to T’s Commercial Property Investors’ policy and declined its claim. The trustees have also complained that Folgate Insurance Company ... (6 pages)View decision -
Decision Reference DRN-4220809
30 Jun 2023 Aviva Insurance Limited UpheldInsuranceDRN-4220809 The complaint Mr and Mrs B complain about the way Aviva Insurance Limited has handled a claim under their legal expenses insurance policy. Where I refer to Aviva, this includes the actions of its agents and claims handlers for which it takes responsibility. What happened The de... (5 pages)View decision -
Decision Reference DRN-4180349
30 Jun 2023 Halifax Share Dealing Limited UpheldInvestmentsDRN-4180349 The complaint Mrs D has complained that Halifax Share Dealing Limited, trading as IWeb Share Dealing (‘HSDL’), didn’t allow her to participate in a bond exchange that was being offered on one of her investments. She has lost income of £3,698.00. What happened Mrs D held a range... (4 pages)View decision -
Decision Reference DRN-4220327
30 Jun 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4220327 The complaint Ms B complains about HSBC UK Bank Plc. She says that HSBC didn’t do enough to protect her from becoming the victim of a scam and wants it to refund the money she has lost What happened In June 2021, Ms B was looking online for investment opportunities in Amazon sh... (5 pages)View decision -
Decision Reference DRN-4197285
30 Jun 2023 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-4197285 The complaint Mr M complains that Hargreaves Lansdown Asset Management Limited (HLAM) did not act on his instructions as he wished and he lost out. What happened Mr M said he had three pensions with HLAM. A Self-Invested Personal Pension (SIPP) and SIPP income drawdown and a Gr... (7 pages)View decision -
Decision Reference DRN-4144574
30 Jun 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4144574 The complaint M, a small business has complained about the service that PrePay Technologies Limited has provided in regard to him accessing funds from his account. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. I... (2 pages)View decision -
Decision Reference DRN-4158426
30 Jun 2023 IWC Financial Ltd UpheldPensions and AnnuitiesDRN-4158426 The complaint Through his representative, Mr S has complained that IWC Financial Ltd unsuitably advised him to transfer his employer’s defined benefit (DB) pension to a personal pension in 2019. What happened Mr S was speaking to his usual financial adviser at the end of 2018 a... (8 pages)View decision -
Decision Reference DRN-4220555
30 Jun 2023 AWP P&C SA UpheldInsuranceDRN-4220555 The complaint Mr T complains that AWP P&C SA unfairly declined a claim on his mechanical breakdown insurance policy. What happened Mr T was driving along the motorway and the glass sunroof of his car shattered unexpectedly. At the time Mr T said he wasn’t driving under a br... (2 pages)View decision -
Decision Reference DRN-4166828
30 Jun 2023 One Insurance Limited UpheldInsuranceDRN-4166828 The complaint Mrs K complains about how One Insurance Limited dealt with a claim she made on her car insurance policy after an accident. What happened The details of the complaint are well known by both parties, so I won’t repeat them here. Instead, I’ll focus on providing the ... (2 pages)View decision -
Decision Reference DRN-4196153
30 Jun 2023 Haven Insurance Company Limited UpheldInsuranceDRN-4196153 The complaint Mr K complains that Haven Insurance Company Limited mishandled his claims on a taxi insurance policy. Much of the complaint concerns acts or omissions of Haven’s repairers or other agents. Insofar as I hold Haven responsible for such acts or omissions, I may refer... (6 pages)View decision