We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-3773709
4 Nov 2022 Shawbrook Bank Limited UpheldBanking and PaymentsDRN-3773709 The complaint A company which I’ll refer to as N complains that Shawbrook Bank Limited (Shawbrook) delayed releasing their charge on its property. In bringing this complaint, N is represented by its director who I’ll refer to as Mr B What happened In September 2019 N completed... (4 pages)View decision -
Decision Reference DRN-3780449
4 Nov 2022 Creation Consumer Finance Ltd UpheldBanking and PaymentsDRN-3780449 The complaint Mr M complains that Creation Consumer Finance Ltd incorrectly reported a loan as active on his credit file. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr M had an account with Creation... (3 pages)View decision -
Decision Reference DRN-3753641
4 Nov 2022 Arrow Global Limited UpheldBanking and PaymentsDRN-3753641 The complaint Mrs O complains that Arrow Global Limited unfairly terminated her credit card account and recorded a default on her credit file. What happened In September 2019 Arrow acquired a credit card debt in Mrs O’s name from a business I’ll call V. Arrow appointed another ... (2 pages)View decision -
Decision Reference DRN-3790183
4 Nov 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3790183 The complaint Mr and Mrs P are unhappy a claim made under their home insurance policy has been declined by Admiral Insurance (Gibraltar) Limited (Admiral). What happened In June 2022 Mr and Mrs P were abroad. Whilst filling their car with fuel, Mrs P’s handbag was stolen from t... (3 pages)View decision -
Decision Reference DRN-3662742
4 Nov 2022 Oplo PL Ltd UpheldConsumer CreditDRN-3662742 The complaint Miss B says that Oplo PL Ltd lent irresponsibly to her. What happened Miss B’s complaint is about a loan provided by Oplo. The loan was advanced in August 2021 for £10,000 over 60 months. Miss B said the lending was irresponsible because she had other significant ... (2 pages)View decision -
Decision Reference DRN-3781437
4 Nov 2022 Arrow Global Limited UpheldBanking and PaymentsDRN-3781437 The complaint Mrs B complains that Arrow Global Limited closed and defaulted her credit card despite agreeing a payment arrangement with debt collectors acting on its behalf. What happened The background to this complaint and my initial conclusions were set out in my provisiona... (3 pages)View decision -
Decision Reference DRN-3761862
4 Nov 2022 PayrNet Limited UpheldBanking and PaymentsDRN-3761862 The complaint Mr M complains about PayrNet Limited’s actions when closing his account and withholding his funds. What happened In April 2021, PayrNet blocked Mr M’s account and held the money which was in it, PayrNet asked Mr M for proof of entitlement to some of the funds in t... (3 pages)View decision -
Decision Reference DRN-3757513
4 Nov 2022 Gresham Insurance Company Limited UpheldInsuranceDRN-3757513 The complaint Mr X complains about the actions of Gresham Insurance Company Limited after he made an accidental damage claim under his home insurance policy. References to Gresham include its agents. What happened In early 2022, Mr X made a claim under his home insurance (conte... (2 pages)View decision -
Decision Reference DRN-3761751
4 Nov 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3761751 The complaint Mr B complains that Bank of Scotland plc trading as Halifax declined his cash withdrawal request in branch. What happened In October 2021 Mr B visited a branch of Halifax to withdraw £4,200 in cash before travelling abroad the following day. But whilst Mr B had hi... (2 pages)View decision -
Decision Reference DRN-3780414
4 Nov 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3780414 The complaint Mr P complains that he has lost out financially due to failings by The Prudential Assurance Company Limited (Prudential). In particular, he says it failed to promptly process the instruction it received from his Independent Financial Adviser (IFA) to fully crystal... (5 pages)View decision
