We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-4017968
14 Mar 2023 Financial Administration Services Limited UpheldInvestmentsDRN-4017968 The complaint Mr G complains about delays when transferring some of his investments to Financial Administration Services Limited (Fidelity) from another provider. What happened In April 2020 Mr G contacted Fidelity to start the process of moving his investments to them from ano... (2 pages)View decision -
Decision Reference DRN-3986008
14 Mar 2023 Wirecard Card Solutions Limited UpheldBanking and PaymentsDRN-3986008 The complaint Miss S complains Wirecard Card Solutions Limited failed to return her funds after they decided to close her account. What happened The details of this complaint are well-known to both parties, so I won’t repeat them again here. The facts aren’t in dispute, so I’ll... (2 pages)View decision -
Decision Reference DRN-3969744
14 Mar 2023 U K Insurance Limited UpheldInsuranceDRN-3969744 The complaint Mr O has complained about his home insurer U K Insurance Limited (UKI) because it put his fire claim on hold to wait for the outcome of criminal proceedings taken against the suspect. What happened Mr O went to the shops in November 2020 and was notified by a neig... (4 pages)View decision -
Decision Reference DRN-4022839
14 Mar 2023 Nationwide Building Society UpheldConsumer CreditDRN-4022839 The complaint Mr O complains that the loan he had from Nationwide Building Society was unaffordable. What happened Mr O borrowed £10,000 from Nationwide in September 2021. The loan was due to be repaid in 60 monthly instalments of £202.32. Mr O says the loan was unaffordable as... (3 pages)View decision -
Decision Reference DRN-4020964
14 Mar 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4020964 The complaint Mr B is unhappy with the service he received from Barclays Bank UK PLC surrounding their restricting and then closing his account following the receipt of money from his father, and that Barclays later withheld his access to that money for an unreasonable time. Wh... (8 pages)View decision -
Decision Reference DRN-4022879
14 Mar 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4022879 The complaint A – a business – has complained about the service Barclays Bank UK PLC provided when A tried to open a new business account. What happened On 27 August 2021, two of A’s directors attended an appointment at a Barclays branch to open a business bank account. In orde... (3 pages)View decision -
Decision Reference DRN-3672471
14 Mar 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3672471 The complaint Mr B complains that HSBC UK Bank Plc has incorrectly spelled his name when reporting his accounts to the credit referencing agencies (“CRAs”). What happened Mr B says that HSBC has been incorrectly reporting his name to CRAs, and this has caused his financial deta... (3 pages)View decision -
Decision Reference DRN-3943281
14 Mar 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3943281 The complaint Ms V complains that Nationwide Building Society provided poor customer service after her credit card was compromised. What happened On 6 September 2022, Ms V’s credit card was declined while she was at the airport trying to make a hotel reservation. She called Nat... (3 pages)View decision -
Decision Reference DRN-4021805
14 Mar 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4021805 The complaint Mrs M has complained about the poor workmanship of contractors supplied by her insurer Royal & Sun Alliance Insurance Limited trading as More Than (RSA). What happened Mrs M reported a crack in a window pane of her conservatory to her insurer RSA. RSA said it ... (3 pages)View decision -
Decision Reference DRN-4013790
14 Mar 2023 Legal & General (Unit Trust Managers) Limited UpheldInvestmentsDRN-4013790 The complaint Mrs H complained that Legal & General (Unit Trust Managers) Limited (Legal & General) had paid her insufficient redress in respect of its admitted errors and felt she was still owed a further payment in respect of interest. To put things right, Mrs H wante... (5 pages)View decision
