We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3721078
27 Sep 2022 Oodle Financial Services Limited UpheldConsumer CreditDRN-3721078 The complaint Mr M complains that a car he acquired with finance provided by Oodle Financial Services Limited was mis-sold and of unsatisfactory quality. What happened Mr M acquired this car under a hire purchase agreement (HPA) from Oodle dated 15 July 2021. On (or very shortl... (6 pages)View decision -
Decision Reference DRN-3712834
27 Sep 2022 Legal and General Assurance Society Limited UpheldInsuranceDRN-3712834 The complaint Mr M is unhappy with the way Legal and General Assurance Society Limited handled his claim and their decision to decline it. What happened Mr M had income protection insurance. His policy was underwritten by L&G and would pay a benefit if he was unable to work... (3 pages)View decision -
Decision Reference DRN-3588346
27 Sep 2022 Bank of London and The Middle East plc UpheldBanking and PaymentsDRN-3588346 The complaint Miss K and Ms K are unhappy with how Bank of London and The Middle East plc (BLME) communicated with them after the reported fraudulent activity on their account. They want fair compensation. What happened On 16 June 2021 BLME received instructions from Miss K and... (3 pages)View decision -
Decision Reference DRN-3612728
27 Sep 2022 Albany Park Limited UpheldInsuranceDRN-3612728 The complaint Mr G complains about the sale of his income protection policy by Albany Park Limited. What happened Mr G held income protection cover with an insurer (I’ll call this ‘Policy A’). As the premiums were increasing each year, Albany Park arranged a new income protecti... (3 pages)View decision -
Decision Reference DRN-3657434
27 Sep 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3657434 The complaint Mr H says after claiming on his motor insurance policy, he got poor service from Advantage Insurance Company limited and faced long repair times with an unsuitable courtesy car. What happened Mr H’s car went into Advantage’s garage in November 2021 and wasn’t retu... (3 pages)View decision -
Decision Reference DRN-3722316
27 Sep 2022 CETA Insurance Limited UpheldInsuranceDRN-3722316 The complaint Mr S complains on behalf of a limited company, who I’ll refer to as T, about how CETA Insurance Limited (CETA) handled the administration of its business insurance policy. What happened T has a business insurance policy arranged through CETA. In August 2020 the bu... (3 pages)View decision -
Decision Reference DRN-3710795
27 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3710795 The complaint Mr K complains Barclays Bank UK PLC didn’t let him know it removed funds from his account or tell him why. He wants compensation for the distress this caused him. What happened The facts which led to Mr K bringing his complaint to our service are well known to bot... (2 pages)View decision -
Decision Reference DRN-3679895
27 Sep 2022 American International Group UK Limited UpheldInsuranceDRN-3679895 The complaint Miss H has complained that American International Group UK Ltd failed to repair or replace her device in a reasonable amount of time, and provided poor customer service. What happened Miss H contacted AIG in September 2021 about an issue with her phone as she held... (2 pages)View decision -
Decision Reference DRN-3720852
27 Sep 2022 Barclays Bank Plc UpheldInvestmentsDRN-3720852 The complaint Mrs L complains about the poor service she received from Barclays Bank PLC. She says: Correspondence about the closure of one of her funds was sent to a wrong email address, meaning she couldn’t surrender the fund early. She’d been a client of Barclays for 10 ye... (3 pages)View decision -
Decision Reference DRN-3721408
27 Sep 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3721408 The complaint Miss M complains about the way DAS Legal Expenses Insurance Company Limited has handled claims made under her legal expenses insurance policy. What happened In October 2019, Miss M made a claim under her policy to pursue legal action against her employer for disab... (6 pages)View decision
