We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3714583
27 Sep 2022 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsuranceDRN-3714583 The complaint Mr M complains that Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. (“Mapfre”) hasn’t fairly settled his travel insurance claim. What happened Mr M took out an annual multi- trip travel insurance policy in 2019 which was insured by Mapfre. ... (4 pages)View decision -
Decision Reference DRN-3635589
27 Sep 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3635589 The complaint Miss F complains that Monzo Bank Ltd did not reimburse the money she transferred to a fraudster. What happened Miss F has been the victim of two social media investment scams. The first one happened on 26 May 2021 when Miss F received a request to follow a lady wh... (5 pages)View decision -
Decision Reference DRN-3684860
27 Sep 2022 AWP P&C SA UpheldInsuranceDRN-3684860 The complaint Mrs W complains that AWP P&C SA didn’t fully settle a claim he made on her motor warranty. What happened Mrs W holds a motor warranty with AWP. When her car developed a fault, it was taken to a repairer to diagnose the problem. Mrs W says the repairer refused ... (2 pages)View decision -
Decision Reference DRN-3458096
27 Sep 2022 Short Term Finance Limited UpheldConsumer CreditDRN-3458096 The complaint Mrs M, through her representative, complains that Short Term Finance Limited (STFL) lent to her irresponsibly. These were home-collected loans. What happened STFL has sent to us information on loans Mrs M has had since 2015. Loan number - being the ones we know ... (8 pages)View decision -
Decision Reference DRN-3721780
27 Sep 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3721780 The complaint Mr and Mrs H complain about the way Inter Partner Assistance SA (“IPA”) has handled a claim under their legal expenses insurance policy. Where I refer to IPA, this includes its agents and claims handlers. What happened In 2012, Mr and Mrs H made a claim under thei... (7 pages)View decision -
Decision Reference DRN-3707953
27 Sep 2022 The Governor and Company of the Bank of Ireland UpheldMortgagesDRN-3707953 The complaint Mr and Mrs B complain that The Governor and Company of the Bank of Ireland (“BoI”) has unfairly charged them higher interest rates on their mortgage since 2015. What happened 2008 Mr and Mrs B took out a mortgage with Bristol & West Mortgages (a trading name o... (6 pages)View decision -
Decision Reference DRN-3721761
27 Sep 2022 Bank of Scotland Plc UpheldMortgagesDRN-3721761 The complaint Mr H complains that Bank of Scotland plc trading as Birmingham Midshires refused to accept a reduced amount in settlement of his buy to let mortgage and secured personal loan and didn’t send him a redemption statement. What happened Mr H has a buy to let mortgage ... (2 pages)View decision -
Decision Reference DRN-3493569
27 Sep 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3493569 The complaint Mr S complains that Halifax Share Dealing Limited (“HSDL”) took too long to transfer shares into his account. He lost out on the opportunity to save capital gains tax on the sale of his shares. He wants compensation for his loss, and for the distress and inconveni... (3 pages)View decision -
Decision Reference DRN-3686248
27 Sep 2022 National Westminster Bank Plc UpheldMortgagesDRN-3686248 The complaint Mr and Mrs L are unhappy with how they’ve been treated by National Westminster Bank Plc (NatWest) after they applied for a re-mortgage. What happened Mr and Mrs L applied for a re-mortgage with NatWest in November 2021. The rate on their existing mortgage (with a ... (4 pages)View decision -
Decision Reference DRN-3539669
26 Sep 2022 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3539669 The complaint Mrs M complains that Accredited Insurance (Europe) Ltd declined her claim and subsequently voided her home insurance policy for misrepresentation. What happened Mrs M had home insurance with Accredited. In April 2021, she made a claim when a water tank burst and f... (3 pages)View decision
