We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-3954634
14 Mar 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3954634 The complaint Ms D complains that ReAssure Limited incorrectly stopped collecting monthly premiums that she was paying to her pension savings. What happened Ms D held two pension plans that had previously been opened with Legal and General. That pension business was transferred... (5 pages)View decision -
Decision Reference DRN-4019863
14 Mar 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4019863 The complaint Mr D complains that Lloyds Bank PLC is unfairly holding him liable for repayment of a Bounce Back Loan (BBL). What happened Mr D holds a sole trader business account with Lloyds. Originally, it was for his own trading under a business name, which is the name of th... (8 pages)View decision -
Decision Reference DRN-4021173
14 Mar 2023 Clydesdale Bank Plc UpheldMortgagesDRN-4021173 The complaint This complaint is about a buy-to-let (BTL) mortgage Mrs and Mr C hold with Clydesdale Bank Plc trading as Virgin Money. They’re unhappy that Virgin failed to execute a rate switch in the summer of 2021. Mrs and Mr C eventually executed a new rate switch in 2022, b... (3 pages)View decision -
Decision Reference DRN-3837346
14 Mar 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-3837346 The complaint A company, which I’ll refer to as “M”, complains that Starling Bank Limited unfairly closed its bank account and defaulted its Bounce Back Loan. Mr A is M’s director and he brings the complaint on the company’s behalf. What happened M banked with Starling and borr... (3 pages)View decision -
Decision Reference DRN-3937497
14 Mar 2023 Santander UK Plc UpheldConsumer CreditDRN-3937497 The complaint Ms H complains that Santander UK Plc has added interest and charges onto her loan that it should not have done. What happened Ms H took out a loan with Santander in 2008, which then defaulted in early 2011. Ms H brought a complaint against Santander to our service... (3 pages)View decision -
Decision Reference DRN-3985907
14 Mar 2023 Chequers Wealth Management Limited UpheldPensions and AnnuitiesDRN-3985907 The complaint Mr H complains about the advice given by Chequers Wealth Management Limited (Chequers) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has cause... (10 pages)View decision -
Decision Reference DRN-4006232
14 Mar 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4006232 The complaint Mrs B complains that Tesco Personal Finance PLC, trading as Tesco Bank, (“Tesco”) has unfairly declined her claim under section 75 of the Consumer Credit Act 1974 (“CCA”). The transactions were made by Mr and Mrs B, but the credit card payment was from Mrs B’s acc... (6 pages)View decision -
Decision Reference DRN-3941825
14 Mar 2023 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3941825 The complaint Miss S complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF) unfairly registered a default which she only found out about when applying for a mortgage. Miss S is represented in bringing this complaint. But for ease of readi... (4 pages)View decision -
Decision Reference DRN-3872439
14 Mar 2023 Amtrust Europe Limited UpheldInsuranceDRN-3872439 The complaint Mr and Mrs A complain that AmTrust Europe Limited (“AmTrust”) have poorly handled a claim made under their buildings warranty. Any reference to Mr and Mrs A, AmTrust, or any of the companies mentioned within this decision includes respective agents and representat... (5 pages)View decision -
Decision Reference DRN-4020779
14 Mar 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4020779 The complaint Mr O complains that HSBC UK Bank Plc hasn’t upheld a claim he made for a refund under section 75 of the Consumer Credit Act 1974 (“section 75”). What happened In April 2017, Mr O purchased a computer using his HSBC credit card from abroad. He was charged £1,531.96... (3 pages)View decision
