We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
-
Decision Reference DRN-3451883
23 Sep 2022 Funding Circle Ltd UpheldBanking and PaymentsDRN-3451883 The complaint A company, which I’ll refer to as “G”, complains that Funding Circle unfairly rejected its request for a loan under the Coronavirus Business Interruption Loan Scheme. Mr W is G’s director and brings the complaint on the company’s behalf. What happened G approached... (3 pages)View decision -
Decision Reference DRN-3710794
23 Sep 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3710794 The complaint Mr B complains that TSB Bank plc didn’t do enough to help him get a refund for flights he paid for but did not utilise due to the Covid-19 pandemic. What happened In February 2020 Mr B bought return a flight for him and another person from a travel agent I shall c... (3 pages)View decision -
Decision Reference DRN-3707400
23 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3707400 The complaint Mrs L, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. What happened Mrs L was advanced five home collected loans between September 2015 and March 2018. I’ve included... (4 pages)View decision -
Decision Reference DRN-3703029
23 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3703029 The complaint Ms T, through her representative, complains that Morses Club PLC lent to her when she could not afford it. What happened Using information we have from Morses, here is a brief loan table. Reference Date Taken Date Repaid Instalments Amount Repayment 1 03/03/2017 ... (5 pages)View decision -
Decision Reference DRN-3686796
23 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3686796 The complaint Mr U, through a representative complains that Morses Club PLC (Morses) didn’t carry out appropriate affordability checks before it provided him with loans that he couldn’t afford to repay. What happened Mr U was advanced six home collected loans between March 2017... (4 pages)View decision -
Decision Reference DRN-3702899
23 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3702899 The complaint Mr R, through a representative complains that Morses Club PLC (Morses) provided him with loans that he couldn’t afford to repay. What happened Mr R was advanced seven home collected loans between November 2015 and May 2017. I’ve included some of the information w... (4 pages)View decision -
Decision Reference DRN-3714734
22 Sep 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3714734 The complaint Mr W is unhappy with several aspects of the service he received from Clydesdale Bank Plc, trading as Virgin Money, surrounding a direct debit that was attempted to be taken from his account. What happened In December 2021, Mr W was notified by his Virgin Money app... (4 pages)View decision -
Decision Reference DRN-3657783
22 Sep 2022 Deep Blue Financial Limited UpheldPensions and AnnuitiesDRN-3657783 The complaint Ms M complains about the suitability of the advice provided by Deep Blue Financial Limited (“Deep Blue”) to switch the value of her personal pension plans to a new self-invested personal pension (“SIPP”). She says that the switch was unsuitable because it led to h... (7 pages)View decision -
Decision Reference DRN-3592520
22 Sep 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3592520 The complaint Miss C complains that she must declare Admiral Insurance Company Limited’s cancellation of her motor insurance policy. Miss C is represented in this matter by a family member but, for simplicity, I’ll refer mainly to Miss C in my decision. Miss C bought her Admira... (2 pages)View decision -
Decision Reference DRN-3645019
22 Sep 2022 U K Insurance Limited UpheldInsuranceDRN-3645019 The complaint Miss G and Mr W are unhappy with the service they received from UK Insurance Limited (UKI) following their home insurance claim. What happened On 31 December 2020 a car collided with the front of Miss G and Mr W’s house causing extensive damage. Emergency services... (4 pages)View decision
