We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3605259
28 Sep 2022 Bank of Scotland Plc UpheldMortgagesDRN-3605259 The complaint Miss M complains that Bank of Scotland plc trading as Halifax told her ex-partner that she wanted to switch to a new fixed interest rate product on their joint mortgage, despite saying that it would not do so. She said her ex-partner was abusive. What happened Mis... (2 pages)View decision -
Decision Reference DRN-3710802
28 Sep 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3710802 Complaint Mr S has complained that Shawbrook Bank Limited (“Shawbrook”) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr S bought solar panels for his home in 2015. The purchase was funded by a loan from Shawbrook, and that business ... (4 pages)View decision -
Decision Reference DRN-3723389
28 Sep 2022 Clydesdale Bank Plc UpheldConsumer CreditDRN-3723389 The complaint Ms T complains that she is in financial difficulties and Clydesdale Bank Plc trading as Virgin Money (Virgin Money) haven’t given her the help they should. Ms T is represented by Mr F but for ease of reading I will only refer to Ms T in my decision. What happened ... (4 pages)View decision -
Decision Reference DRN-3724232
28 Sep 2022 Aviva Insurance Limited UpheldInsuranceDRN-3724232 The complaint Mrs Z complains that Aviva Insurance Limited haven’t applied the terms of their policy to replace her boiler when it was beyond economic repair and she had to make her own arrangements. What happened Mrs Z holds a heating cover insurance policy with Aviva which i... (3 pages)View decision -
Decision Reference DRN-3649118
28 Sep 2022 Close Brothers Limited UpheldConsumer CreditDRN-3649118 The complaint Mr H complains about the quality of a car that was supplied to him under a conditional sale agreement with Close Brothers Limited, trading as Close Brothers Motor Finance (“CB”). What happened On 27 August 2021 Mr H took out a conditional sale agreement with CB fo... (5 pages)View decision -
Decision Reference DRN-3709672
28 Sep 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3709672 The complaint Mr T is unhappy that Lloyds Bank PLC won’t refund the money he’s lost to a fraudster. What’s happened? Mr T has fallen victim to a safe account scam. He says that, on 15 July 2021, he received a call from Lloyds’ fraud team – the incoming call came from the same t... (3 pages)View decision -
Decision Reference DRN-3587403
28 Sep 2022 NewDay Ltd UpheldConsumer CreditDRN-3587403 The complaint Miss K says NewDay Ltd irresponsibly lent to her. She has requested that not only should the interest and late payment charges she paid on the accounts be refunded but she also thinks the debt should be written off. What happened This complaint is about two accoun... (3 pages)View decision -
Decision Reference DRN-3438119
27 Sep 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3438119 The complaint Mrs M complains about the way TSB Bank plc has dealt with a claim she sought to make in relation to recovery of money she’d paid towards a holiday booking that didn’t go ahead following the insolvency of the booking company, “T”. What happened Mrs M used her TSB c... (4 pages)View decision -
Decision Reference DRN-3278623
27 Sep 2022 IG Markets Limited UpheldInvestmentsDRN-3278623 The complaint Mr D complains that IG Market Limited gave incorrect information on their trading analytics tool which caused him to suffer a financial loss. What happened Mr D held a Contracts for Difference (CFD) and spreadbetting trading account with IG Markets Limited. He say... (3 pages)View decision -
Decision Reference DRN-3723636
27 Sep 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3723636 The complaint Mr F complains that Bank of Scotland plc (‘BoS’) have failed to properly compensate him for the harm they caused when he fell victim to a scam. What happened I issued a provisional decision in early September 2022 to explain why I thought Mr F’s complaint redress ... (6 pages)View decision
