We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4020779
14 Mar 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4020779 The complaint Mr O complains that HSBC UK Bank Plc hasn’t upheld a claim he made for a refund under section 75 of the Consumer Credit Act 1974 (“section 75”). What happened In April 2017, Mr O purchased a computer using his HSBC credit card from abroad. He was charged £1,531.96... (3 pages)View decision -
Decision Reference DRN-3989525
14 Mar 2023 Skyfire Insurance Company Limited UpheldInsuranceDRN-3989525 The complaint Mr M is unhappy with the way Skyfire Insurance Company Limited (Skyfire Insurance) dealt with his claim following damage to his car. Skyfire Insurance are the underwriters of this policy. Part of this complaint concerns the actions of the agent, company C. As Skyf... (4 pages)View decision -
Decision Reference DRN-3854792
14 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3854792 The complaint In April 2017, Mr B invested £10,000 in a three year Compounding High Yield IFISA Bond with Basset & Gold Plc (“B&G Plc”). He complains that the investment was mis-sold, and he’s lost his money. What happened The B&G Plc Bond Mr B invested in a B&G... (5 pages)View decision -
Decision Reference DRN-4016457
14 Mar 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-4016457 Complaint Ms J is unhappy that Starling Bank Limited won’t reimburse her after she fell victim to a scam. Background In April 2022, Ms J received a phone call from someone who claimed to be an employee of Starling’s fraud team. They told her that there were security concerns re... (4 pages)View decision -
Decision Reference DRN-3930808
14 Mar 2023 Fairmead Insurance Limited UpheldInsuranceDRN-3930808 The complaint Mr and Mrs H are unhappy with Fairmead Insurance Limited’s handling of a claim they made for flood damage to their home. What happened The details of this complaint are well known to both parties, so I will not repeat them again in full detail here. But to briefly... (5 pages)View decision -
Decision Reference DRN-3879315
14 Mar 2023 Secure Trust Bank Plc UpheldConsumer CreditDRN-3879315 The complaint Mr I complains about the quality of a car he financed with Secure Trust Bank Plc. What happened In March 2022 Mr I entered a hire purchase agreement with Secure Trust for a car that was nine years old and had travelled 80,227 miles. The cash price was ... (4 pages)View decision -
Decision Reference DRN-4003174
14 Mar 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4003174 The complaint Miss B, through her representative, complains that Loans 2 Go Limited lent to her irresponsibly. What happened Loans 2 Go approved Miss B for a loan on 2 December 2019 for £700. The repayments of £159.99 a month (so just under £160) for 18 months were due to start... (4 pages)View decision -
Decision Reference DRN-3910379
14 Mar 2023 U K Insurance Limited UpheldInsuranceDRN-3910379 The complaint Miss B and Mr S complain about their home insurer, UK Insurance Limited (UKI) decisions and handling of their claim for damage to their home from being flooded. I have mostly just referred to Miss B throughout. References to UKI include its agents and contractors.... (5 pages)View decision -
Decision Reference DRN-4020280
14 Mar 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4020280 The complaint Mr H says Barclays Bank UK PLC failed to transfer £100,000 to an account he held with a third party in line with his instructions. What happened Mr H visited one of the bank’s branches on a Friday to transfer £100,000 of his savings to an account held elsewhere. H... (3 pages)View decision -
Decision Reference DRN-4008880
14 Mar 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4008880 The complaint Mr B has complained that Tesco Personal Finance PLC (Tesco) has refused to refund him money he lost as the result of a scam. What happened Mr B was looking to invest money and found an advertisement online for the business 23 Traders. 23 Traders claimed to be spec... (4 pages)View decision
