We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
-
Decision Reference DRN-3697083
27 Sep 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3697083 The complaint Mr C complains about the way Fairmead Insurance Limited (Fairmead) have handled the appointment of solicitors to act on his behalf under his legal expenses insurance (LEI) policy. Where I refer to Fairmead in this decision, I am also referring to their claims hand... (9 pages)View decision -
Decision Reference DRN-3616002
27 Sep 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3616002 The complaint Miss A is unhappy that Monzo Bank Ltd won’t refund the money she lost after she fell victim to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here, But briefly, and based on the submissions of both pa... (3 pages)View decision -
Decision Reference DRN-3721002
27 Sep 2022 WR Simon Ashley Silver Independent Financial Advisor LImited UpheldPensions and AnnuitiesDRN-3721002 The complaint Mr R complains that WR Simon Ashley Silver Independent Financial Advisor LImited (WRSAS) sold all the investments within his self-invested personal pension (SIPP) in line with its recommendation but without his explicit consent – and this prevented him from later ... (8 pages)View decision -
Decision Reference DRN-3236872
27 Sep 2022 WR Simon Ashley Silver Independent Financial Advisor LImited UpheldPensions and AnnuitiesDRN-3236872 The complaint Mrs R complains that WR Simon Ashley Silver Independent Financial Advisor LImited (WRSAS) sold all the investments within her self-invested personal pension (SIPP) in line with its recommendation but without her explicit consent – and this prevented her from later... (8 pages)View decision -
Decision Reference DRN-3721889
27 Sep 2022 PayPal Europe Sarl & Cie, SCA UpheldBanking and PaymentsDRN-3721889 The complaint Miss L complains that PayPal Europe Sarl & Cie, SCA attempted to get her to pay them an amount after she says she was the victim of a scam. She’d like an apology and compensation. What happened Miss L had a PayPal account. In September 2020 she sold an item fo... (3 pages)View decision -
Decision Reference DRN-3722615
27 Sep 2022 Covea Insurance plc UpheldInsuranceDRN-3722615 The complaint Mr V complains about Covea Insurance plc’s (“Covea”) decision to decline cover for his pet insurance claim. What happened Mr V says his dog injured his hip, so they attended a veterinary practice in September 2021 and they recommended x-rays. They also suggested x... (4 pages)View decision -
Decision Reference DRN-3723260
27 Sep 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3723260 The complaint Mrs and Mr O complain because Great Lakes Insurance SE hasn’t refunded the premiums they paid for an annual-multi trip travel insurance policy. What happened Mrs and Mr O purchased an annual-multi trip travel insurance policy, provided by Great Lakes. The policy ... (4 pages)View decision -
Decision Reference DRN-3702903
27 Sep 2022 Aviva Insurance Limited UpheldInsuranceDRN-3702903 The complaint Mr G is unhappy with the settlement Aviva Insurance Limited (Aviva) offered for his claim under his buildings insurance following an escape of water. What happened Mr G suffered an escape of water which meant he couldn’t use his bathroom. He moved in with a friend... (8 pages)View decision -
Decision Reference DRN-3699799
27 Sep 2022 Haven Insurance Company Limited UpheldInsuranceDRN-3699799 The complaint Mr S complains Haven Insurance Company Limited unfairly avoided his commercial vehicle insurance policy for fraud. What happened Haven contacted Mr S as a third party had said one of the cars covered by Mr S’s trade policy had been involved in an accident with ano... (3 pages)View decision -
Decision Reference DRN-3723099
27 Sep 2022 Covea Insurance plc UpheldInsuranceDRN-3723099 The complaint Mr L is unhappy about the way Covea Insurance plc handled his enquiry under his residential landlord insurance policy. Covea has agreed to deal with the complaint. But Mr L actually raised the issues with his insurance brokers “B” who he bought the policy from. Mr... (3 pages)View decision
