We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3415669
27 Sep 2022 Arrow Global Limited UpheldBanking and PaymentsDRN-3415669 The complaint Mr S complains that Arrow Global Limited (Arrow) unfairly recorded a default on his credit file. What happened Mr S had a debt management plan (DMP) with a business that for the purposes of this decision I’ll call S. One of the accounts included in the DMP was a d... (4 pages)View decision -
Decision Reference DRN-3259433
27 Sep 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3259433 The complaint Mrs T complains that ReAssure Limited has failed to send her an annual statement for her pension. What happened Mrs T has a pension policy with ReAssure (policy number **07P). ReAssure produce annual statements each year. It told Mrs T it usually issues these sta... (3 pages)View decision -
Decision Reference DRN-3709398
27 Sep 2022 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-3709398 The complaint Mr B complains that Shop Direct Finance Company Limited trading as very (“very”) unfairly ask him to repay lending for goods he says were returned. What happened Mr B used his account with very to purchase a cooker on 6 July 2020. It was delivered to Mr B on 14 J... (3 pages)View decision -
Decision Reference DRN-3704621
27 Sep 2022 Lloyds Bank PLC UpheldConsumer CreditDRN-3704621 The complaint Mr R complains through his representative (a relative) that Lloyds Bank PLC lent him monies on two loans he was unable to afford to repay. What happened Lloyds provided Mr R with the following loans: Date Amount Period of loan Monthly instalment* Loan 1 20/7/18 £5... (4 pages)View decision -
Decision Reference DRN-3477272
27 Sep 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3477272 The complaint Mr W complains Tesco Personal Finance PLC trading as Tesco Bank unfairly recorded adverse information on his credit file. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I will focus on the re... (2 pages)View decision -
Decision Reference DRN-3721078
27 Sep 2022 Oodle Financial Services Limited UpheldConsumer CreditDRN-3721078 The complaint Mr M complains that a car he acquired with finance provided by Oodle Financial Services Limited was mis-sold and of unsatisfactory quality. What happened Mr M acquired this car under a hire purchase agreement (HPA) from Oodle dated 15 July 2021. On (or very shortl... (6 pages)View decision -
Decision Reference DRN-3712834
27 Sep 2022 Legal and General Assurance Society Limited UpheldInsuranceDRN-3712834 The complaint Mr M is unhappy with the way Legal and General Assurance Society Limited handled his claim and their decision to decline it. What happened Mr M had income protection insurance. His policy was underwritten by L&G and would pay a benefit if he was unable to work... (3 pages)View decision -
Decision Reference DRN-3588346
27 Sep 2022 Bank of London and The Middle East plc UpheldBanking and PaymentsDRN-3588346 The complaint Miss K and Ms K are unhappy with how Bank of London and The Middle East plc (BLME) communicated with them after the reported fraudulent activity on their account. They want fair compensation. What happened On 16 June 2021 BLME received instructions from Miss K and... (3 pages)View decision -
Decision Reference DRN-3612728
27 Sep 2022 Albany Park Limited UpheldInsuranceDRN-3612728 The complaint Mr G complains about the sale of his income protection policy by Albany Park Limited. What happened Mr G held income protection cover with an insurer (I’ll call this ‘Policy A’). As the premiums were increasing each year, Albany Park arranged a new income protecti... (3 pages)View decision -
Decision Reference DRN-3657434
27 Sep 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3657434 The complaint Mr H says after claiming on his motor insurance policy, he got poor service from Advantage Insurance Company limited and faced long repair times with an unsuitable courtesy car. What happened Mr H’s car went into Advantage’s garage in November 2021 and wasn’t retu... (3 pages)View decision
