We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
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Decision Reference DRN-3724829
4 Nov 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3724829 The complaint Mrs G, through her representative, complains that AvantCredit of UK, LLC, lent to her irresponsibly. What happened Mrs G applied for one loan in July 2015. It was approved for £1,300 with a total charge for credit of £584.66 which made a total to pay of £1,884.66... (3 pages)View decision -
Decision Reference DRN-3776824
4 Nov 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3776824 The complaint Mr G complains about delays in Inter Partner Assistance SA’s (Inter) response following a claim under his roadside assistance policy. What happened Mr G’s car broke down in the early hours of the morning in mid-February 2022. He contacted Inter and it arranged for... (3 pages)View decision -
Decision Reference DRN-3478036
4 Nov 2022 Telefonica UK Limited UpheldConsumer CreditDRN-3478036 The complaint Mr Y has complained about the support Telefonica UK Limited trading as O2 offered him when he was in financial difficulty. What happened Mr Y had two fixed sum loan agreements with O2 to be paid back over three years. He’d taken the agreements out to pay for two p... (5 pages)View decision -
Decision Reference DRN-3718371
4 Nov 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3718371 The complaint Mr and Mrs T complain about how Lloyds Bank General Insurance Limited handled their claim on their home insurance following an escape of water. What happened Mr and Mrs T had a home insurance policy with Lloyds. In June 2021 they had a leak from their bathroom and... (3 pages)View decision -
Decision Reference DRN-3769867
4 Nov 2022 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3769867 The complaint Mr M complained - on behalf of the policyholder Ms C and himself - that repairs to Ms C’s car following a collision weren’t completed properly by the garage instructed by Watford Insurance Company Europe Limited (“Watford”). What happened Ms C insured her car with... (3 pages)View decision -
Decision Reference DRN-3662300
4 Nov 2022 Bapchild Motoring World (Kent) Limited UpheldInsuranceDRN-3662300 The complaint Miss S complains about how Bapchild Motoring World (Kent) Limited wants to settle a claim she made on her motor warranty. What happened Miss S holds a motor warranty with Bapchild. When the digital speedometer on the dashboard failed, she made a claim on her warra... (2 pages)View decision -
Decision Reference DRN-3286509
4 Nov 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3286509 The complaint Mr W is unhappy with the time it took Halifax Share Dealing Limited to transfer funds from his stocks and shares ISA to other providers. What happened In late 2019, Mr W decided to sell the investments in his ISA, converting them to cash in order to transfer this ... (3 pages)View decision -
Decision Reference DRN-3786800
4 Nov 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3786800 The complaint Miss G says NewDay Ltd irresponsibly lent to her. What happened Miss G’s complaint is about a credit card provided by NewDay. The account was opened in May 2020 with an initial credit limit of £1000. There were no further credit limit increases. Miss G complained ... (2 pages)View decision -
Decision Reference DRN-3773709
4 Nov 2022 Shawbrook Bank Limited UpheldBanking and PaymentsDRN-3773709 The complaint A company which I’ll refer to as N complains that Shawbrook Bank Limited (Shawbrook) delayed releasing their charge on its property. In bringing this complaint, N is represented by its director who I’ll refer to as Mr B What happened In September 2019 N completed... (4 pages)View decision -
Decision Reference DRN-3780449
4 Nov 2022 Creation Consumer Finance Ltd UpheldBanking and PaymentsDRN-3780449 The complaint Mr M complains that Creation Consumer Finance Ltd incorrectly reported a loan as active on his credit file. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr M had an account with Creation... (3 pages)View decision
