We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128085 results
-
Decision Reference DRN-4193546
18 Jun 2023 Covea Insurance plc UpheldInsuranceDRN-4193546 The complaint Mr R has complained that Covea Insurance plc (Covea) has declined his claim for immunotherapy for his pet dog and has also said it won’t provide any further cover for treatment for allergies. What happened Mr R has a pet dog, who I’ll refer to as “Z” who he acqui... (4 pages)View decision -
Decision Reference DRN-4146024
16 Jun 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4146024 The complaint Mrs P says that a car supplied to her under a hire purchase agreement with BMW Financial Services(GB) Limited trading as ALPHERA Financial Services (BMWFS) was of an unsatisfactory quality. Mrs P is represented in this complaint. For ease of reading, I will refer ... (7 pages)View decision -
Decision Reference DRN-4190920
16 Jun 2023 Chase de Vere Independent Financial Advisers limited UpheldInvestmentsDRN-4190920 The complaint Mr and Mrs F complain that Chase de Vere Independent Financial Advisers Limited (“CDV”) have withdrawn a service without notice that Mr and Mrs F have been paying for. What happened Mr and Mrs F had a long-standing relationship with their adviser. CDV took over th... (2 pages)View decision -
Decision Reference DRN-4117100
16 Jun 2023 Covea Insurance plc UpheldInsuranceDRN-4117100 The complaint Mr and Mrs W have complained that Covea Insurance plc (‘Covea’) declined their claim for loss of a watch under their home insurance policy. What happened Mr and Mrs W took out an insurance policy with Covea. They had specific contents cover for a watch of a partic... (3 pages)View decision -
Decision Reference DRN-4195479
16 Jun 2023 Lanyon Financial Planning Limited UpheldPensions and AnnuitiesDRN-4195479 The complaint Mr G’s complaint relates to the advice given to him by Lanyon Financial Planning Limited (‘Lanyon’) in 2007 to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. Following a review of the advice carried out by ... (10 pages)View decision -
Decision Reference DRN-4194885
16 Jun 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4194885 The complaint Mr H has complained about the way Great Lakes Insurance SE (‘Great Lakes’) handled his travel insurance claim. All references to Mr H include any submissions made by Mrs M. What happened Mr H bought a travel insurance policy underwritten by Great Lakes. He travell... (3 pages)View decision -
Decision Reference DRN-4195478
16 Jun 2023 Equifax Limited UpheldConsumer CreditDRN-4195478 The complaint Mr R says Equifax Limited was wrongly reporting a loan on his credit file and they did not do enough to help him resolve the problem. What happened On 30 June 2011 Mr R took out a loan, and this loan defaulted on 22 November 2011. The original lender sold the loan... (5 pages)View decision -
Decision Reference DRN-4137550
16 Jun 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4137550 The complaint Mr G complains that Creation Financial Services Limited closed his account without notice and didn’t credit his points. He’d like compensation for the closure and the points returned. What happened Mr G had a reward club credit card account with Creation. This inc... (2 pages)View decision -
Decision Reference DRN-4122423
16 Jun 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4122423 Complaint Mr S is unhappy with Santander UK Plc’s decision to close his account. Background Mr S had an account with Santander. In November 2022, he applied for an ISA. His application was subject to checks and Santander discovered fraud markers had been recorded against his na... (2 pages)View decision -
Decision Reference DRN-4096966
16 Jun 2023 Aviva Insurance Limited UpheldInsuranceDRN-4096966 The complaint Miss K has complained about how Aviva Insurance Limited (Aviva) dealt with a claim under a home insurance policy. What happened Miss K had a fire in her home, which caused extensive damage. Aviva accepted the fire claim and assessed the damage. Miss K complained t... (3 pages)View decision