We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4003098
13 Mar 2023 MS Amlin Insurance SE UpheldInsuranceDRN-4003098 The complaint A company I will refer to as E complains about MS Amlin Insurance SE’s (Amlin) decision to decline a claim for the theft of a car, under its motor insurance policy. What happened In June 2021 one of the cars E had insured with Amlin was stolen from its employee’s ... (4 pages)View decision -
Decision Reference DRN-3975925
13 Mar 2023 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-3975925 The complaint Miss T has complained that Red Sands Insurance Company (Europe) Limited have accepted liability on a claim against her without taking into account her view, that they have declined her claim for damage to her bike, and that their expert has caused damage to her bi... (3 pages)View decision -
Decision Reference DRN-4018076
13 Mar 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4018076 The complaint Mr B is unhappy that Nationwide Building Society didn’t credit transfers into his account in a timely manner which led to a delay in Mr B completing two property purchases. What happened Mr B, who resides overseas, travelled to the UK to arrange the purchase of tw... (4 pages)View decision -
Decision Reference DRN-4009774
13 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-4009774 The complaint Mr and Mrs J complain that Basset Gold Limited (“BG Ltd”), an appointed representative of Gallium Fund Solutions Limited (“Gallium”), mis-sold them a pair of investments in 2017. What happened The B&G Plc Bond Mr and Mrs J jointly purchased two bonds from BG L... (6 pages)View decision -
Decision Reference DRN-3985518
13 Mar 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3985518 The complaint Mr H complains HSBC UK Bank plc (HSBC) provided poor customer service when dealing with his credit card balance transfer request. What happened Mr H says in late August 2022 he arranged to transfer the balance of his credit card from another provider to HSBC. Mr H... (3 pages)View decision -
Decision Reference DRN-3978083
13 Mar 2023 Haven Insurance Company Limited UpheldInsuranceDRN-3978083 The complaint Mr C complains about the settlement that Haven Insurance Company Limited offered him for his van following a claim made on his commercial motor insurance policy. He’s also unhappy with delays in the claim being paid. What happened Mr C’s van was damaged by fire, a... (2 pages)View decision -
Decision Reference DRN-3858537
13 Mar 2023 Acromas Insurance Company Limited UpheldInsuranceDRN-3858537 The complaint Mrs H complains about the settlement Acromas Insurance Company Limited offered her for her car following a claim made on her motor insurance policy. She’s also unhappy with its level of service. Mrs H wants the settlement increased. What happened Mrs H’s car was d... (3 pages)View decision -
Decision Reference DRN-3974030
13 Mar 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3974030 The complaint A, a limited company, complains that Lloyds Bank PLC made errors when switching its bank account leading to inconvenience and business disruption. What happened A applied to Lloyds to switch its account from a different financial business. The director contacted L... (4 pages)View decision -
Decision Reference DRN-4018334
13 Mar 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4018334 The complaint Miss C and Mr T were business partners. Their complaint, brought primarily by Mr T, is that Lloyds Bank PLC issued a Bounce Back Loan in their joint names even though Mr T is no longer involved in the business. What happened Miss C and Mr T ran a business together... (3 pages)View decision -
Decision Reference DRN-3988715
13 Mar 2023 QIC Europe Ltd UpheldInsuranceDRN-3988715 The complaint Mr and Mrs B complain about QIC Europe Ltd’s (QIC) decision to decline their claim for storm damage, having initially accepted it, under their home buildings insurance policy. What happened Mr and Mrs B say that during high winds in November 2021 a roof ridge tile... (4 pages)View decision
