We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4014994
10 Mar 2023 Totemic Limited UpheldConsumer CreditDRN-4014994 The complaint Mrs V complains about mistakes made by Totemic Limited trading as PayPlan when trying to agree partial settlements with her creditors. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mrs V ... (3 pages)View decision -
Decision Reference DRN-3661965
10 Mar 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3661965 The complaint Miss W complains Monzo Bank Ltd didn’t reimburse the money she lost when she was the victim of a scam. What happened Miss W holds a current account with Monzo. In 2020 she tried to arrange three holidays through a travel agent. The agent offered holiday bookings a... (4 pages)View decision -
Decision Reference DRN-3989392
10 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3989392 The complaint Mr A complains that he was mis-sold some investment bonds as he thought they were relatively secure and protected by the financial services compensation scheme (FSCS). Mr A is using a representative to bring this complaint. For ease I will refer to all actions as ... (6 pages)View decision -
Decision Reference DRN-3807853
10 Mar 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3807853 Complaint Mr P is unhappy that Revolut Ltd hasn’t reimbursed him after he fell victim to a scam. Background The factual background to this case is well known to the parties so I don’t intend to repeat it in full here. Briefly, Mr P fell victim to what’s known as a ‘safe account... (3 pages)View decision -
Decision Reference DRN-4015964
10 Mar 2023 Zurich Insurance PLC UpheldInsuranceDRN-4015964 The complaint X and X complain Zurich Insurance PLC has made an unfair settlement offer and caused delays following a claim for an escape of water which caused damage to their property. What happened X has led the complaint with this Service so I’ll mainly refer to him througho... (4 pages)View decision -
Decision Reference DRN-4009143
10 Mar 2023 Sun Life Assurance Company of Canada (U.K.) Limited UpheldPensions and AnnuitiesDRN-4009143 The complaint Mr G complains about the advice he was given by Sun Life Assurance Company of Canada (U.K.) Limited (Sun Life) to take out a Free Standing Additional Voluntary Contribution (FSAVC) plan. And that it later told him he didn’t need to increase his plan contributions.... (4 pages)View decision -
Decision Reference DRN-3778955
10 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3778955 Complaint Mrs W complains she was mis-sold two investments she made in a bond issued by Basset & Gold Plc (“B&G plc”). She would like to be compensated for the loss of capital suffered by the investments. Background The B&G Plc Bond Mrs W invested in two B&G Plc... (5 pages)View decision -
Decision Reference DRN-3965758
10 Mar 2023 Amtrust Europe Limited UpheldInsuranceDRN-3965758 The complaint Mrs R complains that Amtrust Europe Limited unfairly refused to indemnify her on a group protection policy. Reference to Amtrust includes its agents. What happened Mrs R was involved in an accident with another vehicle. She had comprehensive motor insurance with a... (3 pages)View decision -
Decision Reference DRN-4015850
10 Mar 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4015850 The complaint Mr B is unhappy with how PayPal (Europe) Sarl et Cie SCA dealt with a dispute raised under PayPal’s buyer protection programme. What happened Mr B found an item on an online marketplace, which he wished to buy. He contacted the seller of the item and asked a few q... (3 pages)View decision -
Decision Reference DRN-3935103
10 Mar 2023 Barclays Bank UK PLC UpheldMortgagesDRN-3935103 The complaint Mr H and Ms S complain about delays when they applied to re-mortgage with Barclays Bank UK PLC. They ask that Barclays gives them the benefit of the fixed interest rate product they chose for the full five years. What happened Mr H and Ms S applied to Barclays for... (3 pages)View decision
