We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3699513
23 Sep 2022 Debt Managers (Services) Limited UpheldConsumer CreditDRN-3699513 The complaint Mr L complains about Debt Manages (Services) Limited’s actions when trying to recover a debt he says was fraudulently opened in his name. What happened In December 2019 DMS purchased a debt from another business (M). The debt originally came about by way of an ac... (2 pages)View decision -
Decision Reference DRN-3637096
23 Sep 2022 Society of Lloyd's UpheldInsuranceDRN-3637096 The complaint Mr and Mrs T complain about the decision of Society of Lloyd's to decline part of their business interruption insurance claim made as a result of the COVID-19 pandemic. What happened The following is intended as a brief summary only. I have focussed on the is... (3 pages)View decision -
Decision Reference DRN-3709497
23 Sep 2022 Southern Pacific Mortgage Limited UpheldMortgagesDRN-3709497 The complaint Mr F and Mrs F complained about how a payment arrangement to reduce the arrears on their joint mortgage with Southern Pacific Mortgage Limited (“SPML”) showed on their credit files. Mr F said this had stopped him from buying a new home, and needed to be changed. W... (5 pages)View decision -
Decision Reference DRN-3714011
23 Sep 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3714011 The complaint Mr O complains that he has experienced intermittent but persistent problems with emails from Nationwide Building Society, since 2020. Mr O says that Nationwide has sought to blame these problems on him, but they’re caused by Nationwide, and he wants this fixed. Wh... (7 pages)View decision -
Decision Reference DRN-3716387
23 Sep 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3716387 The complaint Mr G is unhappy with a car he acquired using a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). What happened Mr G acquired a used car in February 2020 funded by a conditional sale agreement provided by Moneybarn. When he got it, the car was ar... (6 pages)View decision -
Decision Reference DRN-3665669
23 Sep 2022 Liberty Mutual Insurance Europe SE UpheldInsuranceDRN-3665669 The complaint Mrs A, as director of a company I will refer to as D, complains about the decision of Liberty Mutual Insurance Europe SE to decline D’s business interruption insurance claim made as a result of the COVID-19 pandemic. Mrs A is also unhappy with the impact on D of t... (4 pages)View decision -
Decision Reference DRN-3708787
23 Sep 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3708787 The complaint Miss Q complains about Fairmead Insurance Limited’s (Fairmead) settlement offer following an accidental damage claim under her home buildings insurance. What happened In May 2021 Miss Q found that water had entered into her house following a storm. She says water ... (6 pages)View decision -
Decision Reference DRN-3716809
23 Sep 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3716809 The complaint Mr K and Ms G complain that Royal & Sun Alliance Insurance Limited (trading as More Th>n) mishandled a claim on the home emergency section of their home insurance policy. Where I refer to Mr K, I regard him as also speaking for Ms G. Where I refer to RSA, I... (3 pages)View decision -
Decision Reference DRN-3714740
23 Sep 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3714740 The complaint Mr S complains that Halifax Share Dealing Limited trading as IWeb Share Dealing caused him a financial loss due to incorrect information being displayed on their website. What happened One of our Investigators looked into what happened and thought that IWeb should... (3 pages)View decision -
Decision Reference DRN-3716275
23 Sep 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3716275 The complaint Mrs G is unhappy how TSB Bank plc (TSB) handled her request for help to recover money following the changes made to her holiday. What happened Mrs G booked a week’s holiday for her and her husband in February 2020. She used an online agent, who I’ll refer to as O.... (3 pages)View decision
