We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
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Decision Reference DRN-3731243
10 Nov 2022 Bank of Scotland Plc UpheldMortgagesDRN-3731243 The complaint Mr S complains about delays changing the interest rates on three buy-to-let (“BTL”) mortgages with Bank of Scotland plc, trading as Birmingham Midshires Mortgages (“Birmingham Midshires”). What happened Mr S phoned Birmingham Midshires on 25 October 2021 to apply ... (2 pages)View decision -
Decision Reference DRN-3731658
10 Nov 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3731658 Complaint Mr and Mrs M complain that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim they made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system they say were misrepresented to them by the supplier. Mr and Mrs M are re... (7 pages)View decision -
Decision Reference DRN-3795107
10 Nov 2022 U K Insurance Limited UpheldInsuranceDRN-3795107 The complaint Mr C’s complaint is about the handling of a claim under his home insurance policy with U K Insurance Limited (“UKI”). What happened I issued a provisional decision on this matter in October 2022, which set out the background to the complaint and my provisional fin... (5 pages)View decision -
Decision Reference DRN-3773008
10 Nov 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3773008 Complaint Mr W complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim he made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says were misrepresented to him by the supplier. Mr W is represented by a claim... (6 pages)View decision -
Decision Reference DRN-3790058
10 Nov 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3790058 The complaint Mr A complains that Everyday Lending Limited trading as Everyday Loans lent irresponsibly when it approved two loans in his name. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr A applie... (3 pages)View decision -
Decision Reference DRN-3798221
10 Nov 2022 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-3798221 The complaint Mr F’s representative has complained, on his behalf, that an appointed representative of Quilter Financial Services Ltd – Beaulieu Wealth Management (BWM) - unsuitably advised him to transfer his personal pension policies (PPPs) to a flexi access drawdown (FAD) pl... (7 pages)View decision -
Decision Reference DRN-3799084
10 Nov 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3799084 The complaint Mrs K complains that she hasn’t received the settlement vouchers issued by Domestic & General Plc (D&G) after her washing machine was deemed beyond repair. What happened Mrs K had a mechanical and electrical breakdown insurance policy for her washing machi... (4 pages)View decision -
Decision Reference DRN-3774755
10 Nov 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3774755 The complaint Mr M complains that Halifax Share Dealing Limited (“HSDL”) caused a delay in the transfer of his shares and that it gave him wrong information. He’s explained the amount of stress this caused him. And he feels HSDL discriminated against him. What happened Mr M has... (6 pages)View decision -
Decision Reference DRN-3796616
10 Nov 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3796616 The complaint Mr B complains that Aviva Life & Pensions UK Limited (Aviva) didn’t transfer the value of his self invested personal pension (SIPP) to his new provider promptly. What happened I issued a provisional decision on 13 October 2022. I’ve recapped here what I said a... (4 pages)View decision -
Decision Reference DRN-3796714
10 Nov 2022 Lloyds Bank PLC UpheldMortgagesDRN-3796714 The complaint Mr C complains that he’d been clear when speaking to Lloyds Bank PLC that information about a mortgage application in his sole name was highly sensitive, and must remain confidential. But he said Lloyds told his wife about the application. What happened Mr C told ... (3 pages)View decision
