We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3702899
23 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3702899 The complaint Mr R, through a representative complains that Morses Club PLC (Morses) provided him with loans that he couldn’t afford to repay. What happened Mr R was advanced seven home collected loans between November 2015 and May 2017. I’ve included some of the information w... (4 pages)View decision -
Decision Reference DRN-3714734
22 Sep 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3714734 The complaint Mr W is unhappy with several aspects of the service he received from Clydesdale Bank Plc, trading as Virgin Money, surrounding a direct debit that was attempted to be taken from his account. What happened In December 2021, Mr W was notified by his Virgin Money app... (4 pages)View decision -
Decision Reference DRN-3657783
22 Sep 2022 Deep Blue Financial Limited UpheldPensions and AnnuitiesDRN-3657783 The complaint Ms M complains about the suitability of the advice provided by Deep Blue Financial Limited (“Deep Blue”) to switch the value of her personal pension plans to a new self-invested personal pension (“SIPP”). She says that the switch was unsuitable because it led to h... (7 pages)View decision -
Decision Reference DRN-3592520
22 Sep 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3592520 The complaint Miss C complains that she must declare Admiral Insurance Company Limited’s cancellation of her motor insurance policy. Miss C is represented in this matter by a family member but, for simplicity, I’ll refer mainly to Miss C in my decision. Miss C bought her Admira... (2 pages)View decision -
Decision Reference DRN-3645019
22 Sep 2022 U K Insurance Limited UpheldInsuranceDRN-3645019 The complaint Miss G and Mr W are unhappy with the service they received from UK Insurance Limited (UKI) following their home insurance claim. What happened On 31 December 2020 a car collided with the front of Miss G and Mr W’s house causing extensive damage. Emergency services... (4 pages)View decision -
Decision Reference DRN-3706513
22 Sep 2022 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-3706513 The complaint Mr R complains about the administration of his child’s Junior Individual Savings Account (JISA) by Hargreaves Lansdown Asset Management Limited. He complains that following a transfer request Hargreaves didn’t inform him that the transfer had been unsuccessful, an... (6 pages)View decision -
Decision Reference DRN-3589982
22 Sep 2022 Oodle Financial Services Limited UpheldConsumer CreditDRN-3589982 The complaint Mr M complains about the quality of a used car that was supplied through a hire purchase agreement with Oodle Financial Services Limited trading as Oodle Car Finance (OFSL). What happened In January 2022 Mr M acquired a used car through a hire purchase agreement w... (5 pages)View decision -
Decision Reference DRN-3362701
22 Sep 2022 Yorkshire Building Society UpheldBanking and PaymentsDRN-3362701 The complaint Mr H and Mrs H complain about the actions of Yorkshire Building Society (YBS) when they were tricked into transferring money as a result of a scam. Mrs H is the lead complainant to this service, so I’ll refer to her throughout the decision. What happened The detai... (3 pages)View decision -
Decision Reference DRN-3645894
22 Sep 2022 British Gas Insurance Limited UpheldInsuranceDRN-3645894 The complaint Mrs B is unhappy about the service received following her claim under her British Gas Insurance Limited’s (BG) home emergency policy. What happened Mrs B had issues with her radiators and central heating system, so she contacted BG to get this investigated and fix... (2 pages)View decision -
Decision Reference DRN-3700111
22 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3700111 The complaint Mrs H complains that advice she received from Barclays Bank UK PLC trading as Barclaycard has caused her financial loss. Mrs H is assisted in bringing her complaint by her daughter. For ease of reading I’ve referred to any actions taken by Mrs H or her daughter as... (3 pages)View decision
