We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128085 results
-
Decision Reference DRN-4190749
14 Jun 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4190749 The complaint Mr B complains that HSBC UK Bank Plc did not treat him fairly when he wanted to make an international transfer to a family member based abroad. What happened On 15 June 2022, Mr B instructed HSBC to transfer PHP 2,000,000 to a family member who was resident abroad... (5 pages)View decision -
Decision Reference DRN-3961979
14 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3961979 The complaint A company which I’ll call ‘F’ complains that Barclays Bank UK Plc caused them inconvenience and negatively impacted their credit file through not amending the direct debit for their Bounce Back Loan (BBL). The complaint is brought on F’s behalf by their director, ... (4 pages)View decision -
Decision Reference DRN-3300193
14 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3300193 The complaint Mr E complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (38 pages)View decision -
Decision Reference DRN-4182775
14 Jun 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4182775 The complaint Mr B has complained that The Prudential Assurance Company Limited didn’t pay the ongoing advice charge (OAC) from his pension plan to his financial adviser when it should, and then deducted this from his plan in one lump sum in January 2023. This amounted to £6,30... (4 pages)View decision -
Decision Reference DRN-4190353
14 Jun 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4190353 The complaint A partnership, which I’ll refer to as C, complains that Lloyds Bank PLC shouldn’t have paid one of its cheques. The partners say the cheque in question had been fraudulently amended, so the funds weren’t paid to the correct payee. C is represented by an employee i... (4 pages)View decision -
Decision Reference DRN-4190446
14 Jun 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4190446 The complaint Mrs T has complained about Accredited Insurance (Europe) Ltd’s (Accredited Insurance’s) decision to partially decline her claim for damage caused to her property by a storm. Accredited Insurance is responsible for the actions of its agents, including its surveyors... (5 pages)View decision -
Decision Reference DRN-4164332
14 Jun 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4164332 The complaint Mr H has complained that Casualty & General Insurance Company (Europe) Ltd (‘C&G’) declined his claim under his pet insurance policy. What happened Mr H’s pet dog went through an operation in September 2022 to amputate its tail. Mr H had taken out a pet in... (4 pages)View decision -
Decision Reference DRN-4190428
14 Jun 2023 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4190428 The complaint Mr and Mrs B complain about how Lloyds Bank General Insurance Limited (Lloyds) handled a claim on their home insurance following a leak in their kitchen. Both Mr and Mrs B are named policyholders on their Lloyds policy, so any claim or complaint is brought by them... (3 pages)View decision -
Decision Reference DRN-3837357
14 Jun 2023 Sesame Limited UpheldInvestmentsDRN-3837357 The complaint Mrs H complains about advice she says she was given by Portland Financial Services Limited, an appointed representative (AR) of Sesame Limited, to withdraw funds from a Scottish Widows Investment Bond and invest the money in a Stirling Mortimer No. 7 Cape Verde (S... (9 pages)View decision -
Decision Reference DRN-3840807
14 Jun 2023 Nationwide Building Society UpheldInvestmentsDRN-3840807 The complaint Mr H complained about the service provided by Nationwide Building Society. He said he applied for a transfer of his stocks and shares ISA with a third party to a Nationwide cash ISA but this was not carried out. Mr H said Nationwide’s failure to carry out the tran... (3 pages)View decision