We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128085 results
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Decision Reference DRN-4190481
14 Jun 2023 Radiant Financial Planning Limited UpheldPensions and AnnuitiesDRN-4190481 The complaint Mr P complained that Clarkson Wayman Ball (CWB) failed to advise him adequately when it came to a pension arrangement. Responsibility for this complaint lies with Radiant Financial Planning Limited. What happened Mr P held a number of pension arrangements, includi... (11 pages)View decision -
Decision Reference DRN-4016083
14 Jun 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4016083 The complaint Mr and Mrs D complain about how AXA Insurance UK Plc (AXA) handled their home insurance claim. Mrs D represents herself and Mr D in this complaint. References to AXA include its agents. What happened Mr and Mrs D held a home insurance policy underwritten by AXA. U... (4 pages)View decision -
Decision Reference DRN-4190049
14 Jun 2023 Amtrust Europe Limited UpheldInsuranceDRN-4190049 The complaint Mr and Mrs G have complained about Amtrust Europe Limited’s decision to decline a claim they made under their Premier Guarantee New Home Warranty. What happened The subject of this complaint is a building comprised of multiple flats. Damage has been caused to the ... (7 pages)View decision -
Decision Reference DRN-3994638
14 Jun 2023 Great Lakes Insurance SE UpheldInsuranceDRN-3994638 The complaint Mr L complains that Great Lakes Insurance SE declined his theft claim under his travel insurance and about its service. My references to Great Lakes include its agents. What happened Mr L had an annual multi trip travel insurance policy insured by Great Lakes. He ... (3 pages)View decision -
Decision Reference DRN-4068477
14 Jun 2023 WorldPay Limited UpheldBanking and PaymentsDRN-4068477 The complaint A limited company, which I’ll refer to as T, complains that WorldPay Limited unfairly charged it fees following a card testing attack. T says that WorldPay’s negligence facilitated the attack and WorldPay also failed to assist it in stopping the attack. What happe... (5 pages)View decision -
Decision Reference DRN-4190081
14 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4190081 The complaint Mr G complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost in a scam. What happened Mr G is represented in this case but to make things clearer I’ll refer to Mr G throughout this decision. Mr G says that a friend of his recommended an airline I’ll... (5 pages)View decision -
Decision Reference DRN-4187622
14 Jun 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4187622 The complaint Mr D has complained about the way Admiral Insurance (Gibraltar) Limited handled a claim he made under his home insurance policy for subsidence. What happened As the circumstances aren’t in dispute, I’ll summarise the main points: Mr D got in touch with Admiral in... (3 pages)View decision -
Decision Reference DRN-3977557
14 Jun 2023 Gain Credit LLC UpheldConsumer CreditDRN-3977557 The complaint Mr T complaints Gain Credit LLC trading as Drafty (Drafty) gave him a line of credit he couldn’t afford to repay. What happened Mr T approached Drafty for a running credit facility in September 2018. Mr T was given a facility with a £500 credit limit. Drafty incre... (4 pages)View decision -
Decision Reference DRN-4099642
14 Jun 2023 Aioi Nissay Dowa Insurance UK Limited UpheldInsuranceDRN-4099642 The complaint Mrs B complains that Aioi Nissay Dowa Insurance UK Limited cancelled her motor insurance policy. She wants it to remove records of the cancellation and reimburse her for her increased premium. What happened Mrs B took out a new policy with Aioi Nissay Dowa. She wa... (2 pages)View decision -
Decision Reference DRN-4189562
14 Jun 2023 Nationwide Building Society UpheldConsumer CreditDRN-4189562 The complaint Mr B complains Nationwide Building Society (Nationwide) unfairly defaulted his loan account. What happened Mr B says Nationwide issued a default notice on his loan account in February 2022, despite him requesting a change in his monthly payment date to coincide wi... (3 pages)View decision