We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128085 results
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Decision Reference DRN-4072444
14 Jun 2023 Haven Insurance Company Limited UpheldInsuranceDRN-4072444 The complaint Ms W complains about how Haven Insurance Company Limited has dealt with two claims made on her motor insurance policy. What happened Ms W was unhappy with the settlement Haven offered her when car 1 was written off. She wants this increased. Ms W was also unhappy ... (2 pages)View decision -
Decision Reference DRN-4189159
14 Jun 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-4189159 The complaint Mr X complains that Starling Bank Limited blocked and closed his account. He also complains that Starling haven’t released money that was paid into his account to him. What happened Mr X had an account with Starling. Mr X used the account to receive payments from ... (4 pages)View decision -
Decision Reference DRN-4041272
14 Jun 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4041272 The complaint Mr S complains that Tesco Personal Finance PLC (“Tesco”) irresponsibly granted him a credit card he couldn’t afford to repay. What happened In April 2017 Mr S entered into an agreement with Tesco to have access to credit by way of a credit card account. He was giv... (3 pages)View decision -
Decision Reference DRN-4185180
14 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4185180 The complaint The estate of Mr I complains about how Barclays Bank UK PLC dealt with an estate invoice. What happened Ms I on behalf of the estate of Mr I says Barclays failed to pay an estate invoice of over £3,000. She says she submitted invoices to Barclays which it paid but... (2 pages)View decision -
Decision Reference DRN-4189681
14 Jun 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4189681 The complaint Mr and Mrs H have complained that Lloyds Bank PLC (“Lloyds”) acted irresponsibly by increasing the limit on their overdraft. They say the account has been overdrawn for years and the charges applied have made it difficult to clear the debt. What happened Mr and Mr... (4 pages)View decision -
Decision Reference DRN-3991729
14 Jun 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3991729 The complaint Mr B complains about the service he received from Sainsbury’s Bank Plc in relation to the expiry of a promotional interest rate. What happened Mr B held a credit card account with Sainsbury’s Bank. When he opened the account, it was subject to a promotional intere... (3 pages)View decision -
Decision Reference DRN-4189491
14 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4189491 The complaint Mr N has complained that Revolut Ltd registered a marker against him at CIFAS, the national fraud database. What happened In summer 2022, Mr N received and passed on £300, which was later reported as being the proceeds of a scam. He sent it to an individual on ano... (5 pages)View decision -
Decision Reference DRN-4179425
14 Jun 2023 QIC Europe Ltd UpheldInsuranceDRN-4179425 The complaint Mr D has complained about QIC Europe Ltd. He isn’t happy that it turned down a claim under his home insurance policy. What happened I looked at this case and provided my initial thoughts in my provisional decision as follows - Mr D made a claim under his home insu... (3 pages)View decision -
Decision Reference DRN-4113588
14 Jun 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4113588 The complaint Mr P complains about Admiral Insurance (Gibraltar) Limited’s handling of a claim on his home insurance. What happened Mr P had an Admiral home insurance policy. In April 2022, he called Admiral to ask if he could “upgrade” his policy to landlord insurance as he’d ... (3 pages)View decision -
Decision Reference DRN-4120517
14 Jun 2023 Aviva Insurance Limited UpheldInsuranceDRN-4120517 The complaint Miss A complains about how Aviva Insurance Limited (“Aviva”) handled a claim made by a third party under her motor insurance policy. What happened Miss A had a motor insurance policy with Aviva. In December 2021 Aviva received a call from a third party who alleged... (3 pages)View decision