We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3467718
22 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3467718 The complaint Mr P complains about how ITI Capital Limited (“ITI Capital”) administered his investment account. In particular, Mr P has complained about how long it took to get a shareholding he held set up on his account properly, how long it took to transfer that shareholding... (4 pages)View decision -
Decision Reference DRN-3550228
22 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3550228 The complaint Mr M complains that NewDay Ltd trading as Marbles Card irresponsibly provided him with a credit card for which he was unable to afford the repayments. What happened Mr M applied for a credit card with NewDay in December 2019. It accepted it and provided him with a... (3 pages)View decision -
Decision Reference DRN-3711165
22 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3711165 The complaint Mrs H, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. She has also said, she struggled to repay the loan balances and often had multiple loans running at the same ti... (7 pages)View decision -
Decision Reference DRN-3660285
22 Sep 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3660285 The complaint and what happened Mr G complains HSBC UK Bank Plc won’t reimburse over £20,000 he lost when he fell victim to an investment scam. Our investigator upheld the complaint. She was satisfied HSBC ought to have intervened when Mr G made his fourth payment towards the s... (2 pages)View decision -
Decision Reference DRN-3579410
22 Sep 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3579410 The complaint Ms M complains that TSB Bank plc did not update her credit file and was late in sending her a letter which confirmed this. What happened Ms M says that she contacted TSB on 28 January 2022 to say that her TSB credit card was showing incorrectly on her credit file.... (2 pages)View decision -
Decision Reference DRN-3557774
22 Sep 2022 Al Rayan Bank PLC UpheldBanking and PaymentsDRN-3557774 The complaint Mr E complains about issues in relation to closing his account with Al Ryan Bank PLC (Al Ryan) . He would like compensation for the distress and inconvenience What happened The details of this complaint are well known to both parties so I won’t repeat them again... (2 pages)View decision -
Decision Reference DRN-3647261
22 Sep 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3647261 The complaint Mr W complains that the furniture he acquired through a fixed sum loan agreement with Creation Consumer Finance Ltd wasn’t of satisfactory quality. What happened Mr W entered a fixed sum loan agreement with Creation on 2 May 2021 to acquire a sofa and armchair. He... (3 pages)View decision -
Decision Reference DRN-3431370
22 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3431370 The complaint Mr B complains that Morses Club PLC lent to him irresponsibly. What happened Mr B was approved for one loan on 22 September 2021 and it was for £300 and repayable at £15 a week for 35 weeks. The total to pay was £525. In February 2022 when Morses wrote to us with ... (3 pages)View decision -
Decision Reference DRN-3700953
22 Sep 2022 Ageas Insurance Limited UpheldInsuranceDRN-3700953 The complaint Ms C complains that Ageas Insurance Limited declined her claim on her property insurance policy What happened Ms C had a property insurance policy with Ageas for a house she owns and rents out. In July 2021 the roof was damaged following a period of bad weather an... (3 pages)View decision -
Decision Reference DRN-3613049
22 Sep 2022 Short Term Finance Limited UpheldConsumer CreditDRN-3613049 The complaint Ms W, through her representative, complains that Short Term Finance Limited lent to her when she could not afford the loans. What happened Using information from Short Term Finance Limited (STFL) here is a brief loan table. Loan Date Capital Settled Term (W) Repay... (6 pages)View decision
