We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4012733
9 Mar 2023 Tavistock Partners (UK) Limited UpheldPensions and AnnuitiesDRN-4012733 The complaint Mr Q complains that Tavistock Partners (UK) Limited trading as Abacus Associates Financial Services advised him to switch his pension investments into a discretionary fund managed (DFM) portfolio. Mr Q feels the ‘unnecessary excessive charges’ weren’t suitable and... (11 pages)View decision -
Decision Reference DRN-3866421
9 Mar 2023 Volkswagen Versicherung Aktiengesellschaft UpheldInsuranceDRN-3866421 The complaint Mr S complains about the decision made by Volkswagen Versicherung Aktiengesellschaft (VW) to decline a claim he made on his extended motor warranty policy. VW references VW and its agents. What happened Mr S submitted a claim for a faulty boot l... (3 pages)View decision -
Decision Reference DRN-3918969
9 Mar 2023 Norrix Financial Services Limited UpheldPensions and AnnuitiesDRN-3918969 The complaint Mrs B complains about the advice given by Norrix Financial Services Limited to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a personal pension. She says the advice was unsuitable for her and believes this has caused her a fi... (8 pages)View decision -
Decision Reference DRN-3949866
9 Mar 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3949866 The complaint Mr K and Mrs K are unhappy with the service provided by Admiral Insurance (Gibraltar) Limited following a claim for escape of water on their home insurance policy. What happened Mr K and Mrs K are both parties to this complaint. Mr K has primarily dealt with this ... (4 pages)View decision -
Decision Reference DRN-3999267
9 Mar 2023 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-3999267 The complaint Mr T complains that Phoenix Life Limited (Phoenix) caused unnecessary delays in processing his application to take his pension benefits. What happened Mr T had a pension plan with Phoenix. In November 2021, as he had passed his normal retirement age, he contacted ... (3 pages)View decision -
Decision Reference DRN-4003897
9 Mar 2023 Close Brothers Limited UpheldConsumer CreditDRN-4003897 The complaint Miss W complains that the car she acquired through a conditional sale agreement with Close Brothers Limited (“Close Brothers”) was not of satisfactory quality and she should be able to reject it. What happened Miss W acquired a car through a conditional sale agree... (5 pages)View decision -
Decision Reference DRN-3970144
9 Mar 2023 AXA Insurance UK Plc UpheldInsuranceDRN-3970144 The complaint Mr J complains about the settlement offered by AXA Insurance UK Plc following a claim on his home insurance policy. What happened Mr J had home insurance that was underwritten by AXA. In December 2021 he made a claim after an immersion tank at the property failed ... (3 pages)View decision -
Decision Reference DRN-3639479
9 Mar 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3639479 The complaint Mr Q has complained about the tax code which ReAssure Limited used when it paid him his first taxable withdrawal from his pension plan. Mr Q has also said that he’s unhappy with ReAssure’s administration of his withdrawal and the customer service it provided. What... (3 pages)View decision -
Decision Reference DRN-3984779
9 Mar 2023 American International Group UK Limited UpheldInsuranceDRN-3984779 The complaint A company I shall refer to as W complains about the decision of American International Group UK Limited to decline its business interruption insurance claim, made as a result of the COVID-19 pandemic. What happened The following is intended only as a brief summary... (6 pages)View decision -
Decision Reference DRN-3781072
9 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3781072 The complaint Mr A complains to Gallium Fund Solutions Limited about a 3 Year Fixed Monthly Income IFISA Bond issued by Basset & Gold Plc (“B&G Plc”) in March 2017. Mr A feels the bond was mis sold to him as he believed it was protected by the FSCS, low risk and asset b... (5 pages)View decision
