We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3304728
21 Sep 2022 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-3304728 The complaint Mr G is represented. He says Suffolk Life Pensions Limited (trading as Curtis Bank (‘CB’)) delayed the transfer of his Self-Invested Personal Pension (‘SIPP’) to Aviva, following his transfer instruction in late February 2020. He seeks compensation for financial l... (10 pages)View decision -
Decision Reference DRN-3701623
21 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3701623 The complaint A, who has power of attorney for Mr H, complains that NewDay Ltd didn’t refund transactions he made when was A says Mr H was vulnerable and lacked capacity. What happened A has a power of attorney for Mr H. A complains that NewDay allowed Mr H to make transactions... (3 pages)View decision -
Decision Reference DRN-3546382
21 Sep 2022 ActiveQuote Limited UpheldInsuranceDRN-3546382 The complaint Mrs C is unhappy because she says that ActiveQuote Limited mis-sold her a private medical insurance policy. What happened ActiveQuote sold Mrs C a private medical insurance policy, underwritten by an insurer I’ll refer to as ‘A’. They provided her with advice abou... (3 pages)View decision -
Decision Reference DRN-3712459
21 Sep 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3712459 The complaint Mrs S complains that The Prudential Assurance Company Limited failed to send her information on her pension benefits in good time. As a result she says she was unable to obtain quotations to use her pension savings to purchase an annuity from another provider. Had... (6 pages)View decision -
Decision Reference DRN-3561769
21 Sep 2022 CIGNA Life Insurance Company of Europe SA-NV UpheldInsuranceDRN-3561769 The complaint Ms D complains that CIGNA Life Insurance Company of Europe SA-NV (“CIGNA”) unfairly cancelled her policy. What happened Ms D held an international medical insurance policy with CIGNA. In April 2020 she said she noticed irregularities with some of her bills from a ... (3 pages)View decision -
Decision Reference DRN-3711223
21 Sep 2022 esure Insurance Limited UpheldInsuranceDRN-3711223 The complaint Miss J has complained about the way esure Insurance Limited trading as Sheilas' Wheels car Insurance handled her claim under her motor insurance policy. What happened Miss J was in an accident and her car was damaged. She was going to arrange for it to be rep... (4 pages)View decision -
Decision Reference DRN-3501907
21 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3501907 The complaint Mr C has complained that NewDay Ltd irresponsibly lent to him. He says he was provided with credit that he couldn’t afford and he lost out as a result. What happened Mr C opened a credit card account with NewDay in March 2019. His credit limit was initially £250. ... (4 pages)View decision -
Decision Reference DRN-3712708
21 Sep 2022 Liberty Mutual Insurance Europe SE UpheldInsuranceDRN-3712708 The complaint B, a sports club, complains that Liberty Mutual Insurance Europe SE (Liberty) has declined a claim made under its Sports Combined Insurance Policy. What happened B has a Sports Combined Insurance Policy underwritten by Liberty. It covers, amongst other things, pro... (3 pages)View decision -
Decision Reference DRN-3506902
21 Sep 2022 PayrNet Limited UpheldBanking and PaymentsDRN-3506902 The complaint Mr M complains PayrNet Limited (trading as Pockit) won’t refund a transaction he didn’t make or otherwise authorise. What happened The full details of this complaint as well known to both parties, so I won’t repeat them in full here. Instead, I’ll recap the key po... (3 pages)View decision -
Decision Reference DRN-3592301
21 Sep 2022 Curve UK Limited UpheldBanking and PaymentsDRN-3592301 The complaint Mr J complains about how Curve OS Limited dealt with a transaction he didn’t recognise. What happened Mr J says he was travelling abroad when he noticed a transaction on his account that he didn’t recognise. He says having spoken to Curve, it then blocked his acco... (3 pages)View decision
