We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-3412571
9 Mar 2023 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3412571 The complaint Mr T complains through his representative, a claims management company (CMC), that he received unsuitable investment advice from St. James's Place Wealth Management Plc. What happened Mr T received investment advice from SJP in August 2006. He’d recently come... (5 pages)View decision -
Decision Reference DRN-3973901
9 Mar 2023 Truly Independent Limited UpheldPensions and AnnuitiesDRN-3973901 The complaint Mrs C complains about the advice given by Truly Independent Limited to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a personal pension. She says the advice was unsuitable for her and believes this has caused a financial loss... (9 pages)View decision -
Decision Reference DRN-3973896
9 Mar 2023 Truly Independent Limited UpheldPensions and AnnuitiesDRN-3973896 The complaint Mr C complains about the advice given by Truly Independent Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial loss. ... (9 pages)View decision -
Decision Reference DRN-4011370
9 Mar 2023 MotoNovo Finance Limited UpheldConsumer CreditDRN-4011370 The complaint Mr D complains about the quality of a van he acquired under a hire purchase agreement with MotoNovo Finance Limited (MotoNovo). When I refer to what Mr D and MotoNovo said, or did, it should also be taken to include things said, or done, on their behalf. What happ... (9 pages)View decision -
Decision Reference DRN-4007926
9 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4007926 The complaint Mr W complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In late 2012, Mr W was contacted by a rep... (44 pages)View decision -
Decision Reference DRN-3818144
9 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3818144 The complaint Mrs D complains that Gallium Fund Solutions Limited (“Gallium”) were responsible for the mis-sale of two bonds by Basset Gold Limited (“BG Ltd”). Mrs D believes she was misled by the promotional material which portrayed these as safe investment bonds with fixed in... (7 pages)View decision -
Decision Reference DRN-4002483
9 Mar 2023 AWP P&C SA UpheldInsuranceDRN-4002483 The complaint Mr S and Mrs K complain about the decision by AWP P&C SA to turn down their travel insurance claim. What happened Mr S and Mrs K have travel insurance through Mrs K’s bank account. Whilst on holiday, Mr S had problems walking and experienced numbness as well a... (2 pages)View decision -
Decision Reference DRN-3980583
9 Mar 2023 PayrNet Limited UpheldBanking and PaymentsDRN-3980583 The complaint Miss K complains that she has been unable to withdraw the money she has on a PayrNet Limited pre-paid credit card. Parts of this complaint concern the actions of the original card issuer and or the card administrator. PayrNet took over responsibility for this acco... (4 pages)View decision -
Decision Reference DRN-3889680
8 Mar 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3889680 The complaint Mr H and Mrs H complain about Lloyds Bank PLC taking back money from their bank account without explanation or notification. What happened In June 2022, Mr H & Mrs H arranged to transfer £50000 from their Lloyds bank account to an account with another bank. Un... (3 pages)View decision -
Decision Reference DRN-4010870
8 Mar 2023 Black Horse Limited UpheldConsumer CreditDRN-4010870 The complaint Mr W complains about the quality of a motorhome he acquired under a hire purchase agreement with Black Horse Limited (Black Horse). What happened In July 2020, Mr W entered into a Hire Purchase Agreement with Black Horse to acquire a used motorhome which was first... (8 pages)View decision
