We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3818352
8 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3818352 The complaint X is complaining about bonds issued by Basset & Gold Plc (B&G Plc) and sold to him by Basset Gold Limited (BG Ltd), an appointed representative of Gallium Fund Solutions Limited (Gallium). He said he was told that the bonds were safe, carried low risk and ... (5 pages)View decision -
Decision Reference DRN-3842771
8 Mar 2023 Tesco Underwriting Limited UpheldInsuranceDRN-3842771 The complaint Mrs W complains about Tesco Underwriting Limited’s (Tesco) handling of a claim for storm damage under her buildings insurance policy. Mrs W is represented by Ms W, so for ease I’ll refer to Ms W. Any references to Tesco include its agents. What happened In Februar... (3 pages)View decision -
Decision Reference DRN-3849192
8 Mar 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3849192 The complaint Mrs L complains that she was unable to withdraw money from a Barclays Bank UK PLC (Barclays) USD account and about poor customer service. She would like a refund of losses incurred, and compensation for expenses incurred and the distress and inconvenience. What h... (2 pages)View decision -
Decision Reference DRN-3777533
8 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3777533 The complaint Mr I invested £90,000 in two fixed monthly income bonds with Basset & Gold Plc (“B&G Plc”). He says he was given false reassurances about how secure the investments were and misled that he could get his money back if the investments failed. What happened T... (6 pages)View decision -
Decision Reference DRN-3875791
8 Mar 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3875791 The complaint Mr L complains that HSBC UK Bank Plc submitted a chargeback claim when he asked for the chargeback to be cancelled. This resulted in a visa application for his wife being revoked, which meant they were unable to go on holiday. What happened In January 2022 Mr L co... (3 pages)View decision -
Decision Reference DRN-3860919
8 Mar 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3860919 The complaint Mr and Mrs M are unhappy with Royal & Sun Alliance Insurance Limited’s (RSA) decision to avoid their buildings and contents insurance policy. Any references to RSA include its agents. What happened Mr M and Mrs M held a combined buildings and contents policy w... (3 pages)View decision -
Decision Reference DRN-4007348
8 Mar 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4007348 The complaint Mr M complains about Accredited Insurance (Europe) Ltd’s (“Accredited”) decision to decline his claim under his car insurance policy. Accredited are the insurers of Mr M’s policy. Part of this complaint concerns the actions of an agent. As Accredited have accepted... (4 pages)View decision -
Decision Reference DRN-3990505
8 Mar 2023 AXG Advice Ltd UpheldPensions and AnnuitiesDRN-3990505 The complaint Mr H complains that AXG Advice Ltd (trading as AXG Asset Management Ltd at the time) advised him to invest his pension in funds that were unsuitable and not in line with his attitude to risk. Mr H says this has resulted in him suffering a financial loss. Mr H also... (7 pages)View decision -
Decision Reference DRN-3744424
8 Mar 2023 FACET INVESTMENT MANAGEMENT LTD UpheldPensions and AnnuitiesDRN-3744424 The complaint Mrs C complains that Facet Investment Management Ltd changed the way her pension was invested, meaning she was exposed to a higher level of risk than was suitable for her circumstances. What happened Mrs C has been a client of Facet since 2010. Her husband has a s... (6 pages)View decision -
Decision Reference DRN-3744409
8 Mar 2023 FACET INVESTMENT MANAGEMENT LTD UpheldPensions and AnnuitiesDRN-3744409 The complaint Mr C complains that Facet Investment Management Ltd changed the way his pension was invested, meaning he was exposed to a higher level of risk than was suitable for his circumstances. What happened Mr C has been a client of Facet since 2010. His wife has a similar... (6 pages)View decision
