We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3682557
20 Sep 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3682557 The complaint Mrs A complains that Metro Bank PLC has unfairly restricted her account usage. What happened Mrs A says Metro has placed unnecessary restrictions on her account. She says she is limited in the amount she can withdraw and says, despite what Metro believes, she is n... (2 pages)View decision -
Decision Reference DRN-3709984
20 Sep 2022 Lex Autolease Ltd UpheldConsumer CreditDRN-3709984 The complaint Mr M is unhappy with how Lex Autolease Ltd handled his request to collect a car at the end of a hire agreement. What happened It’s worth firstly noting that there is a lengthy history to this case. I don’t intend to list all contact, nor potential contact, between... (4 pages)View decision -
Decision Reference DRN-3703573
20 Sep 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3703573 The complaint Mr H complains about his insurer, Advantage Insurance Company Limited (‘Advantage’) for the quality of repairs carried out on his car following a collision. In referring to Advantage, I include their agents and representatives. This decision relates only to Mr H’s... (5 pages)View decision -
Decision Reference DRN-3690745
20 Sep 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3690745 The complaint Ms M complains that HSBC UK Bank Plc (“HSBC”) will not refund card payments she believed were going to a legitimate trading company which she says turned out to be a scam. What happened The circumstances of this complaint are well known to both parties, so I will ... (2 pages)View decision -
Decision Reference DRN-3503438
20 Sep 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3503438 The complaint Ms H complains about Royal and Sun Alliance Insurance PLC’s (RSA) handling and poor service following her claim under her home insurance policy. What happened Ms H had a leak at her home which cause damage to her property. She contacted RSA who instructed contract... (4 pages)View decision -
Decision Reference DRN-3709460
20 Sep 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3709460 The complaint Mr K complains Santander UK Plc did not close his credit card account when he asked them to. What happened Mr K attended a branch in October 2018 and told us he’d asked for both his current account and credit card account to be closed. He paid off the full balance... (2 pages)View decision -
Decision Reference DRN-3684501
20 Sep 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3684501 The complaint Mr E complains about the redress from Bank of Scotland plc (BoS) trading as Halifax in relation to an issue with a car partly purchased by credit card. He would like further compensation than BoS has agreed to pay. What happened The details of this complaint are ... (2 pages)View decision -
Decision Reference DRN-3582395
20 Sep 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3582395 The complaint Ms G complains Ikano Bank AB (publ) (Ikano) provided her with an incorrect redemption statement on her loan account and then failed to provide her with an updated settlement figure, despite several requests. What happened Ms G says she initially requested a settle... (3 pages)View decision -
Decision Reference DRN-3709061
20 Sep 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3709061 The complaint Mrs E and Mr E complain Barclays Bank UK PLC failed properly to respond to their concerns they’d treated their residential mortgage as a buy to let mortgage, wrongly disclosed their personal data, and put them in a potentially difficult position with HMRC. What ha... (3 pages)View decision -
Decision Reference DRN-3703917
20 Sep 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3703917 The complaint Mr W complains that TSB Bank plc closed his account and registered information against him with the national fraud database Cifas. What happened Mr W had two accounts with TSB. In September 2021, TSB received a report that a payment into Mr W’s account may have be... (3 pages)View decision
