We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3604440
20 Sep 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3604440 The complaint Ms W is unhappy Clydesdale Bank Plc, trading as Virgin Money, let her open a second credit card and request a balance transfer from her existing credit card when this wasn’t in fact possible. What happened In January 2021 Ms W applied for a new card as she wanted ... (3 pages)View decision -
Decision Reference DRN-3682962
20 Sep 2022 Chase de Vere Independent Financial Advisers limited UpheldInvestmentsDRN-3682962 The complaint Mrs S complains about the service received by Chase De Vere Independent Financial Advisers (“Chase De Vere”). She is unhappy with the way it dealt with the transfer and reinvestment of her investments. She is represented in her complaint by her husband, Mr S. What... (3 pages)View decision -
Decision Reference DRN-3667627
20 Sep 2022 QIC Europe Ltd UpheldInsuranceDRN-3667627 The complaint Mr and Mrs N complain QIC Europe Ltd unfairly declined their claim for damage to a shed. What happened In February 2022 Mr and Mrs N made a claim on their QIC property insurance policy. A large tree had fallen on two of their sheds. QIC considered the claim under ... (4 pages)View decision -
Decision Reference DRN-3477121
20 Sep 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3477121 The complaint Mr W complains that The Royal Bank of Scotland PLC (RBS) didn’t automatically renew his debit card. And he is unhappy with some of RBS’s policies and processes. He would like compensation for the time taken in pursuing his complaint and for loss of interest in not... (2 pages)View decision -
Decision Reference DRN-3688787
20 Sep 2022 One Call Insurance Services Limited UpheldInsuranceDRN-3688787 The complaint Mr and Mrs P have complained that the broker One Call Insurance Services Limited (OCISL) incorrectly auto renewed their home insurance policy and wrongly charged a premium. What happened Mr and Mrs P bought a home insurance policy through the broker OCISL in Augus... (3 pages)View decision -
Decision Reference DRN-3709568
20 Sep 2022 Independently East Ltd UpheldInvestmentsDRN-3709568 The complaint Mr B complains that Independently East Ltd (“IEL”) did not do what it should have done in relation to the bond it said it was going to invest his money into. What happened Mr B met with the adviser for IEL at the end of 2019 and beginning of 2020 as he wanted to i... (6 pages)View decision -
Decision Reference DRN-3623277
20 Sep 2022 Capquest Debt Recovery Limited UpheldConsumer CreditDRN-3623277 The complaint Ms S has complained that Capquest Debt Recovery Limited have been pursuing her for a debt which she says was fraudulent and was not taken out by her. What happened This complaint surrounds a catalogue account that was taken out in 2001 in a name similar to Ms S’s.... (2 pages)View decision -
Decision Reference DRN-3707398
20 Sep 2022 The Mortgage Works (UK) Plc UpheldMortgagesDRN-3707398 The complaint Mr S complains about repeated incorrect information from The Mortgage Works (UK) Plc (“TMW”). He said he’d lost faith in the company, so he moved his mortgage elsewhere. He wanted TMW to refund his Early Repayment Charge (“ERC”) and pay compensation. What happened... (4 pages)View decision -
Decision Reference DRN-3709565
20 Sep 2022 Bank of Scotland Plc UpheldMortgagesDRN-3709565 The complaint This complaint’s about a mortgage that Mr and Mrs H took out in 2020 with Bank of Scotland plc trading as Halifax. They’re unhappy that when they changed property, Halifax wouldn’t honour the same rate they’d already been offered. What happened By way of a provisi... (5 pages)View decision -
Decision Reference DRN-3709493
20 Sep 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3709493 The complaint Mr B complains that Bank of Scotland plc trading as Halifax failed to acknowledge and address his concerns after fraud was detected on his credit card account. What happened On 17 January 2022 Halifax’s fraud detection system identified three transactions on Mr B’... (3 pages)View decision
