We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
-
Decision Reference DRN-3700458
20 Sep 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3700458 The complaint Ms Z says Nationwide Building Society treated her unfairly when reporting information about her account holdings with it to credit reference agencies (CRA). What happened Ms Z’s complaint involves a flex (current) account overdraft, a loan and a credit card, all h... (5 pages)View decision -
Decision Reference DRN-3662052
20 Sep 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3662052 The complaint Mr V has complained PayPal (Europe) Sarl et Cie, SCA won’t refund £5,000 for transactions he didn’t authorise. What happened In April 2021 Mr V complained to PayPal that nine transactions had been made from his account to three people he didn’t know. PayPal wouldn... (2 pages)View decision -
Decision Reference DRN-3703836
20 Sep 2022 AJ Bell Management Limited UpheldPensions and AnnuitiesDRN-3703836 The complaint Mr W complains that AJ Bell Management Limited trading as AJ Bell Investcentre (AJ Bell) incorrectly calculated how much of the Lifetime Allowance (LTA) had been used. Mr W says that led him to making further pension contributions resulting in a higher tax liabili... (5 pages)View decision -
Decision Reference DRN-3709211
20 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3709211 The complaint Mrs P complains that Barclays Bank UK PLC has not refunded her for payments from her account which she says she did not agree to. What happened Mrs P, who is represented in this complaint by her friend, Ms V, says that she was approached by a man on the street who... (3 pages)View decision -
Decision Reference DRN-3571961
20 Sep 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3571961 The complaint Mr H complains that TSB Bank plc (TSB) continues to report incorrect information to credit reference agencies. What happened Mr H has two accounts, a credit card and a current account, with TSB which are both included in a Debt Arrangement Scheme (DAS). Mr H says ... (3 pages)View decision -
Decision Reference DRN-3708958
20 Sep 2022 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3708958 The complaint Mr C complains that The Co-operative Bank Plc (‘Co-op’) hasn’t reimbursed the money he says he transferred to a fraudster. What happened What Mr C says Mr C says that he and his wife wanted to have a garden room built to use as a gym. They found a company I’ll ref... (7 pages)View decision -
Decision Reference DRN-3698811
20 Sep 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3698811 The complaint Mrs G complains that Mitsubishi HC Capital UK Plc trading as Hitachi Personal Finance lent to her when it shouldn’t have. What happened I issued a provisional decision in this case on 11 August 2022, where I set out a detailed background to this complaint. An exce... (5 pages)View decision -
Decision Reference DRN-3214232
20 Sep 2022 Arch Insurance (UK) Limited UpheldInsuranceDRN-3214232 The complaint Mr B complains Arch Insurance (UK) Limited handled his property insurance claim poorly. What happened In March 2019 Mr B made a claim on his Arch property owners insurance policy. A vehicle damaged his building by crashing into it. He had to close the ground floor... (5 pages)View decision -
Decision Reference DRN-3356623
20 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3356623 The complaint Miss L complains that Barclays Bank UK PLC (‘Barclays’) won’t refund payments she says she didn’t make from her account. What happened Miss L says that she met someone through social media. He said he would buy her clothes and asked for her address to send them to... (3 pages)View decision -
Decision Reference DRN-3438663
20 Sep 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3438663 The complaint Mr S complains Aviva Life & Pensions UK Limited gave him incorrect information about his pension plans. What happened Mr S held three pension plans with Aviva, I’ll refer to these as plans ending 8L, 8T and 9J. In 2020, Mr S decided to retire as his health was... (3 pages)View decision
