We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128085 results
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Decision Reference DRN-4160789
12 Jun 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4160789 The complaint Miss T complains that Tesco Personal Finance PLC trading as Tesco Bank was irresponsible in its lending to her. What happened Miss T was provided with a Tesco Bank credit card in September 2018 with a credit limit of £2,800. The credit limit hasn’t been increased.... (3 pages)View decision -
Decision Reference DRN-4082584
12 Jun 2023 U K Insurance Limited UpheldInsuranceDRN-4082584 The complaint Mr and Mrs F complain about the inconvenience and distress they experienced because U K Insurance Limited (UKI) failed to progress their claim. Mr and Mrs F had buildings insurance with UKI in joint names. For ease of reading, I’ll refer only to Mr F throughout my... (3 pages)View decision -
Decision Reference DRN-4126938
12 Jun 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4126938 The complaint Ms B is unhappy with the premium Great Lakes Insurance SE charged for renewal of her lifetime pet insurance policy. What happened Ms B took out a lifetime pet insurance policy with Great Lakes in December 2020. When she received renewal documentation at the end of... (3 pages)View decision -
Decision Reference DRN-4116700
12 Jun 2023 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-4116700 The complaint Ms H, through a representative, says AvantCredit of UK, LLC irresponsibly lent to her. What happened Ms H took out a 36-month instalment loan for £3,100 from Avant Credit on 11 April 2017. The monthly repayments were £145.47 and the total repayable was £5,392.37. ... (3 pages)View decision -
Decision Reference DRN-4051478
12 Jun 2023 Berkshire Hathaway International Insurance Ltd UpheldInsuranceDRN-4051478 The complaint Mr J complains that Berkshire Hathaway International Insurance Ltd declined his claim on his commercial motor insurance policy after his van was stolen. He wants it to pay his claim. What happened Mr J had a motor trade policy with Berkshire Hathaway. After his va... (2 pages)View decision -
Decision Reference DRN-4181123
12 Jun 2023 TenetConnect Services Limited UpheldPensions and AnnuitiesDRN-4181123 The complaint Mr L has complained that TenetConnect Services Limited didn’t invest cash held within his self invested personal pension (SIPP), and as a result has lost out on fund growth. What happened Mr L agreed a fully managed advisory service with Copeland Wealth Management... (8 pages)View decision -
Decision Reference DRN-3967473
12 Jun 2023 Goji Financial Services Limited UpheldInvestmentsDRN-3967473 The complaint Mr J complains that Goji Financial Services Limited (“Goji”) mis-sold him his investment in the Blackmore Bond Innovative Finance Individual Savings Account (“the Blackmore Bond”). Mr J is being represented in this complaint by a claims management company (“CMC”).... (13 pages)View decision -
Decision Reference DRN-4182900
12 Jun 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4182900 The complaint Mr and Mrs D complain that Royal & Sun Alliance Insurance Limited (RSA)’s engineer falsely told them their hot water cylinder was cracked and had to be replaced when they made a claim on their home insurance. Both Mr and Mrs D are named policyholders on their ... (5 pages)View decision -
Decision Reference DRN-4069436
12 Jun 2023 AWP P&C SA UpheldInsuranceDRN-4069436 The complaint Miss O is unhappy with how AWP P&C SA dealt with claims she made under her travel insurance policy. What happened Miss O has explained that in June 2021 she purchased flights to travel abroad – the flights being for herself, her partner and her son. The outwar... (3 pages)View decision -
Decision Reference DRN-4171790
12 Jun 2023 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-4171790 The complaint Mr I complains about the advice given by Lighthouse Advisory Services Limited (‘Lighthouse’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for hi... (13 pages)View decision