We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128085 results
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Decision Reference DRN-4160710
12 Jun 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4160710 Complaint Miss D has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable. Background Everyday Loans provided Miss D with a loan for £5,000.00 in July 2019. This loan had a term of 36 months and an AP... (3 pages)View decision -
Decision Reference DRN-4177288
12 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4177288 Complaint Mr D has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr D with a loan of £250 in November 2021. This loan had an APR of 770% and an 18-month term. This all meant the total amount repayable of £925.02, whic... (4 pages)View decision -
Decision Reference DRN-4176783
12 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4176783 Complaint Mr M has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr M with a loan of £2,000.00 in August 2022. This loan had an APR of 355.2% and a 104-week term. This all meant the total amount repayable of £6,463.60... (4 pages)View decision -
Decision Reference DRN-4175893
12 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4175893 Complaint Miss M has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss M with a loan for £250 in October 2022. This loan had an APR of 770% and an 18-month term. This all meant the total amount repayable of £925.02, ... (4 pages)View decision -
Decision Reference DRN-4180480
12 Jun 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4180480 Complaint Ms D has complained about a loan Madison CF UK Limited (trading as “118 118 Money”) provided to her. She says the loan was unaffordable. Background 118 118 Money provided Ms D with a loan for £2,000.00 in September 2018. This loan had an APR of 99.9% and a term of 12 ... (3 pages)View decision -
Decision Reference DRN-4174124
12 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4174124 Complaint Mr G has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr G with a loan of £490 in November 2021. This loan had an APR of 769.9% and an 18-month term. This all meant the total amount repayable of £1,812.96, ... (4 pages)View decision -
Decision Reference DRN-4166848
9 Jun 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4166848 The complaint Ms M complains about HSBC UK Bank Plc. She says that HSBC didn’t do enough to protect her from becoming the victim of a scam and would like HSBC to pay her back the money she has lost. What happened Ms M was contacted by phone by an individual offering an investme... (5 pages)View decision -
Decision Reference DRN-4170718
9 Jun 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4170718 The complaint Mr P complains about a payment into his account with NewDay Ltd trading as Marbles (‘Marbles’). What happened Mr P had a Marbles card. On 15 August 2022, he arranged to pay £31 into the account from a business account. Marbles didn’t count this as a payment and c... (3 pages)View decision -
Decision Reference DRN-4132074
9 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4132074 The complaint Mr T complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (43 pages)View decision -
Decision Reference DRN-4083135
9 Jun 2023 Zurich Insurance PLC UpheldInsuranceDRN-4083135 The complaint Mr A complains that Zurich Insurance PLC (Zurich) have settled a claim under his motorbike insurance policy for considerably less than it should have. What happened Mr A purchased a market value motorcycle insurance policy with Zurich in February 2022. The policy ... (3 pages)View decision