We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4194580
16 Jun 2023 Nationwide Building Society UpheldMortgagesDRN-4194580 The complaint Miss S says Nationwide Building Society caused delays with her mortgage application. She says as a result her purchase fell through and she missed out on a lower interest rate product. Miss S asks for compensation for her legal costs and that Nationwide applies th... (2 pages)View decision -
Decision Reference DRN-3915465
16 Jun 2023 Goji Financial Services Limited UpheldInvestmentsDRN-3915465 The complaint Ms M complains that Goji Financial Services Limited (“Goji”) mis-sold her investment in the Blackmore Bond Innovative Finance Individual Savings Account (“the Blackmore Bond”). Ms M is being represented in this complaint by a claims management company (“CMC”). How... (14 pages)View decision -
Decision Reference DRN-4193812
16 Jun 2023 Highway Insurance Company Limited UpheldInsuranceDRN-4193812 The complaint Miss T says Highway Insurance Company Limited delayed excessively in dealing with a claim she made on her motorhome insurance policy and provided poor service overall. What happened Initially, I was minded to require Highway to pay Miss T £750 compensation for dis... (2 pages)View decision -
Decision Reference DRN-4105000
16 Jun 2023 ReAssure Limited UpheldInvestmentsDRN-4105000 The complaint Mr G complains about the administration of bonds holding money from a trust. Mr G appears to have been one of two trustees in place when the bonds were first taken out. Responsibility for administering the bonds now sits with ReAssure Limited. To keep things simpl... (2 pages)View decision -
Decision Reference DRN-4072015
16 Jun 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4072015 The complaint Mr T is complaining that Scottish Widows Limited (Scottish Widows) caused a delay in making a drawdown payment to him from his pension. He is also complaining that his Independent Financial Adviser (IFA) was told that his payment was caused by an IT fault, which w... (3 pages)View decision -
Decision Reference DRN-4191243
16 Jun 2023 British Friendly Society Limited UpheldInsuranceDRN-4191243 The complaint Mr J is unhappy about the way British Friendly Society Limited (‘BFSL’) dealt with his claim. What happened Mr J has a short-term income protection insurance policy with BFSL which pays a benefit for a maximum of one year per clam if he can’t work due to illness o... (6 pages)View decision -
Decision Reference DRN-4194656
16 Jun 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4194656 The complaint Mrs S is unhappy that Clydesdale Bank Plc, trading as Virgin Money, didn’t provide her information she needed to be able to login to her account in a timely manner, which she feels resulted in her being unable to transfer the money held in her Virgin account to a ... (3 pages)View decision -
Decision Reference DRN-4118687
16 Jun 2023 West Bay Insurance Plc UpheldInsuranceDRN-4118687 The complaint Mr B complains that West Bay Insurance Plc deducted more than one excess when he claimed under his pet insurance policy. He also complains about its handling of his claims. My references to West Bay include the agent it uses to handle claims on its behalf. What ha... (3 pages)View decision -
Decision Reference DRN-4189038
16 Jun 2023 Mortgage Advice Bureau Limited UpheldMortgagesDRN-4189038 The complaint Mr B and Mrs M complain about the service Mortgage Advice Bureau Limited (MAB) provided when they were arranging a mortgage for them. They say MAB caused their house purchase to fall through. And they had to buy a more expensive property with a different mortgage ... (4 pages)View decision -
Decision Reference DRN-4102489
16 Jun 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4102489 The complaint Mr T is complaining that Scottish Widows Limited (Scottish Widows) caused a delay in making a drawdown payment to him from his pension. He is also complaining that the results of a subject access request (SAR) he made were delayed. What happened Mr T wrote to Scot... (3 pages)View decision