We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120799 results
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Decision Reference DRN-3706513
22 Sep 2022 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-3706513 The complaint Mr R complains about the administration of his child’s Junior Individual Savings Account (JISA) by Hargreaves Lansdown Asset Management Limited. He complains that following a transfer request Hargreaves didn’t inform him that the transfer had been unsuccessful, an... (6 pages)View decision -
Decision Reference DRN-3589982
22 Sep 2022 Oodle Financial Services Limited UpheldConsumer CreditDRN-3589982 The complaint Mr M complains about the quality of a used car that was supplied through a hire purchase agreement with Oodle Financial Services Limited trading as Oodle Car Finance (OFSL). What happened In January 2022 Mr M acquired a used car through a hire purchase agreement w... (5 pages)View decision -
Decision Reference DRN-3362701
22 Sep 2022 Yorkshire Building Society UpheldBanking and PaymentsDRN-3362701 The complaint Mr H and Mrs H complain about the actions of Yorkshire Building Society (YBS) when they were tricked into transferring money as a result of a scam. Mrs H is the lead complainant to this service, so I’ll refer to her throughout the decision. What happened The detai... (3 pages)View decision -
Decision Reference DRN-3645894
22 Sep 2022 British Gas Insurance Limited UpheldInsuranceDRN-3645894 The complaint Mrs B is unhappy about the service received following her claim under her British Gas Insurance Limited’s (BG) home emergency policy. What happened Mrs B had issues with her radiators and central heating system, so she contacted BG to get this investigated and fix... (2 pages)View decision -
Decision Reference DRN-3700111
22 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3700111 The complaint Mrs H complains that advice she received from Barclays Bank UK PLC trading as Barclaycard has caused her financial loss. Mrs H is assisted in bringing her complaint by her daughter. For ease of reading I’ve referred to any actions taken by Mrs H or her daughter as... (3 pages)View decision -
Decision Reference DRN-3709475
22 Sep 2022 HSBC UK Bank Plc UpheldInvestmentsDRN-3709475 The complaint Mr M, a director of a company, which I will refer to as Z, complains on its behalf about the sale of the funds in its Select Investment Funds (SIF) Account by HSBC Bank Plc (HSBC) in December 2020. Mr M says he requested a transfer to a new provider and his repres... (6 pages)View decision -
Decision Reference DRN-3411456
22 Sep 2022 Specialist Motor Finance Limited UpheldConsumer CreditDRN-3411456 The complaint Miss T believes Specialist Motor Finance Limited (‘SMF’) acted irresponsibly by approving a hire purchase agreement she’d applied for. She’s also unhappy that the car they supplied to her was of an unsatisfactory quality. What happened On 26 September 2019, Miss T... (3 pages)View decision -
Decision Reference DRN-3410238
22 Sep 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3410238 The complaint Ms H and Mr S have complained that Casualty & General Insurance Company (Europe) Ltd unreasonably deducted varying sums from their claim for treatment of their dog under their pet policy. They’ve also complained that it increased their premium due to the breed... (4 pages)View decision -
Decision Reference DRN-3537797
22 Sep 2022 David Jameson Limited UpheldInvestmentsDRN-3537797 The complaint Mr and Mrs B, as trustees of the B Trust, complain that David Jameson Limited (DJL) gave them unsuitable advice to invest using a Discounted Gift Trust (DGT). What happened The background to this complaint is well known to both parties so I won’t repeat it in deta... (5 pages)View decision -
Decision Reference DRN-3697183
22 Sep 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3697183 The complaint Mr M has complained about the poor handling of a claim he made under his home and buildings insurance policy with Lloyds Bank General Insurance Limited. He’s also unhappy with the cash amount it paid to settle his claim. All reference to the insurer Lloyds in my d... (3 pages)View decision
