We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3995815
6 Mar 2023 Great Lakes Insurance SE UpheldInsuranceThe complaint Mr and Mrs M are unhappy that Great Lakes Insurance SE wouldn’t offer them travel insurance cover after Mrs M experienced a change in health. What happened Mr and Mrs M have had annual travel insurance policies with Great Lakes for a number of years. In October 2020 they rene... (4 pages)View decision -
Decision Reference DRN-3996924
6 Mar 2023 The Currency Cloud Limited UpheldBanking and PaymentsDRN-3996924 The complaint Mr S is unhappy that The Currency Cloud Limited (TCCL) decided to close his account and took too long to release money held in the account back to him. He’s also unhappy about how TCCL handled things. What happened Mr S had a multi-currency account with TCCL, whic... (4 pages)View decision -
Decision Reference DRN-3998747
6 Mar 2023 Oakbrook Finance Limited UpheldConsumer CreditDRN-3998747 The complaint Mr K complains that Oakbrook Finance Limited trading as Oakbrook Loans lent him an unaffordable loan. What happened I issued a provisional decision on this case n 13 February 2023 where I set out a detailed background to this complaint and my provisional findings.... (3 pages)View decision -
Decision Reference DRN-4000994
6 Mar 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4000994 The complaint Mr B complains that Accredited Insurance (Europe) Ltd incorrectly registered a fault claim against him on an external database. What happened Mr B had car insurance which was underwritten by Accredited. In September 2021 Mr B contacted Accredited as he had overfil... (2 pages)View decision -
Decision Reference DRN-3846844
6 Mar 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3846844 The complaint Miss C complains that Barclays Bank UK PLC (Barclays) declined a chargeback claim. She would like a refund for the item she paid for but didn’t get. What happened Miss C purchased a car online paying for it on her Barclays credit card. She says despite being assur... (2 pages)View decision -
Decision Reference DRN-4002991
6 Mar 2023 Ageas Insurance Limited UpheldInsuranceDRN-4002991 The complaint Mr and Mrs R complained about poor workmanship when repairs were carried out because of their claim. Mr and Mrs R had a home insurance policy provided by Ageas Insurance Limited (“Ageas”). What happened Mr and Mrs R made a successful claim to Ageas when a storm da... (3 pages)View decision -
Decision Reference DRN-3994618
6 Mar 2023 AXA Insurance UK Plc UpheldInsuranceDRN-3994618 The complaint Mrs P complains about the way AXA Insurance UK Plc (AXA) has dealt with her claim following a road traffic accident. What happened In December 2021 Mrs P made a claim on her motor insurance policy following a no-fault traffic accident. Mrs P received a letter from... (4 pages)View decision -
Decision Reference DRN-3986317
6 Mar 2023 QIC Europe Ltd UpheldInsuranceDRN-3986317 The complaint Mr G complains about QIC Europe Ltd’s handling of a motor insurance claim. What happened Mr G insured his car with QIC. He discovered the catalytic converter had been stolen and made a claim on the policy. A few days later Mr G spoke to QIC again and said he’d dis... (3 pages)View decision -
Decision Reference DRN-3991332
6 Mar 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3991332 The complaint Miss B complains Bank of Scotland plc trading as Halifax (Halifax) failed to remove adverse entries on her credit file following the settlement of her Debt Arrangement Scheme. What happened Miss B says she completed her Debt Arrangement Scheme (DAS) in February 20... (3 pages)View decision -
Decision Reference DRN-3968714
6 Mar 2023 Virgin Media Mobile Finance Limited UpheldConsumer CreditDRN-3968714 The complaint Mr F is unhappy Virgin Media Mobile Finance Limited (“Virgin Media”) allowed a third party to take out a fixed sum loan agreement using his details, without Mr F’s consent. Mr F also complains about Virgin Media’s handling of the matter. What happened In November ... (3 pages)View decision
