We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
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Decision Reference DRN-3624144
2 Aug 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3624144 The complaint Mr S has complained that Loans 2 Go Limited was irresponsible in lending to him. What happened Mr S was provided with the following loans by Loans 2 Go: Date taken Amount Term Monthly repayment Loan Status Loan one 17/07/2017 £500 18 months £113.28 Settled Early L... (4 pages)View decision -
Decision Reference DRN-3613885
2 Aug 2022 Asgard Financial Services Limited UpheldConsumer CreditDRN-3613885 The complaint Mr H complains that Asgard Financial Services Limited irresponsibly lent to him. He says he couldn’t afford the loan and it shouldn’t have been lent. What happened Asgard lent a loan for £3,500 in December 2016, the loan was repaid over 24 monthly instalments of £... (2 pages)View decision -
Decision Reference DRN-3362839
2 Aug 2022 Morses Club PLC UpheldConsumer CreditDRN-3362839 The complaint Mr C says Morses Club PLC irresponsibly lent to him. What happened This complaint is about a home credit loan lent in February 2021, the loan was for £400 with 34 weekly instalments of £20. Mr C fully repaid the loan in March 2021. Our adjudicator upheld Mr C’s co... (3 pages)View decision -
Decision Reference DRN-3620132
2 Aug 2022 First Complete Ltd UpheldInsuranceDRN-3620132 The complaint Mr A is unhappy with First Complete Ltd trading as PRIMIS Mortgage Network because he says it mis-sold him income protection insurance. What happened In November 2019, Mr A was recommended an income protection insurance policy by PRIMIS following a call with one o... (3 pages)View decision -
Decision Reference DRN-3566545
2 Aug 2022 JAJA FINANCE LTD UpheldBanking and PaymentsDRN-3566545 The complaint Mr B makes a number of complaints about JAJA FINANCE LTD. What happened Mr B makes a number of complaints about JAJA following a migration of his account to it from a different business. He says he had problems accessing his account and using the application (app)... (3 pages)View decision -
Decision Reference DRN-3625974
1 Aug 2022 Metro Bank PLC UpheldMortgagesDRN-3625974 The complaint Mr H complains that Metro Bank PLC unfairly delayed releasing its charge after he repaid his mortgage. He asks for compensation. What happened Mr H repaid his mortgage with Metro in August 2021. Metro asked for information about the source of funds. Mr H says desp... (3 pages)View decision -
Decision Reference DRN-3516591
1 Aug 2022 Marks and Spencer plc UpheldBanking and PaymentsDRN-3516591 The complaint Mr R complains that Marks & Spencer plc (“M&S”) didn’t do enough in response to his claim for money he paid for flight tickets bought using his credit card. What happened Mr R used his M&S MasterCard credit card to pay for international flights (and pr... (3 pages)View decision -
Decision Reference DRN-3590876
1 Aug 2022 The New India Assurance Company Limited UpheldInsuranceDRN-3590876 The complaint Mr B complains that New India Assurance Company Limited cancelled his motor insurance policy. He wants the cancellation marker removed. What happened Mr B took out a policy with New India and his broker requested proof of his No Claims Discount (NCD) to validate t... (2 pages)View decision -
Decision Reference DRN-3625813
1 Aug 2022 British Gas Insurance Limited UpheldInsuranceDRN-3625813 The complaint Mr L complains about British Gas Insurance Limited (BG) who declined to carry out any further work under his home emergency policy. What happened Mr L held a BG home emergency policy for over 30 years. In May 2021, Mr L booked to have an annual service. In prepara... (4 pages)View decision -
Decision Reference DRN-3457715
1 Aug 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3457715 The complaint K, a mutual society represented by Mr R, complains that Barclays Bank UK PLC did not refund all of the money K lost when it fell victim to an email interception scam. What happened The facts of this case are well known to both parties so I will summarise the key d... (4 pages)View decision
