We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3418632
3 Mar 2023 MetLife Europe d.a.c. UpheldPensions and AnnuitiesDRN-3418632 The complaint Mr S complains that MetLife Europe d.a.c. (MetLife) made an error in the payment of tax-free cash from his pension plan which resulted in penalty tax charges. He would like compensation for the additional tax costs incurred. What happened Mr S is being assisted in... (5 pages)View decision -
Decision Reference DRN-3878055
3 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3878055 The complaint Mr S complains that Basset Gold Limited, an appointed representative of Gallium Fund Solutions Limited, mis-sold him an investment in 2017. He says the firm misled him as to the level of risk the bond involved. What happened Mr S invested in a B&G Plc “Three-y... (6 pages)View decision -
Decision Reference DRN-3916006
3 Mar 2023 Kensington Mortgage Company Limited UpheldMortgagesDRN-3916006 The complaint Mr G and Ms L complain about their mortgage with Kensington Mortgage Company Limited. They complain it has refused to offer them a new, lower, interest rate. What happened Mr G and Ms L took out their mortgage with Kensington in 2007, borrowing around £270,000 on ... (19 pages)View decision -
Decision Reference DRN-3992735
3 Mar 2023 Amtrust Europe Limited UpheldInsuranceDRN-3992735 The complaint Mr H complains that AmTrust Europe Limited withdrew cover and cancelled his travel insurance policy. What happened In 2019, Mr H took out a travel insurance policy through a broker. The policy was intended to provide cover for a specialist sporting event. Mr H cho... (6 pages)View decision -
Decision Reference DRN-3996968
3 Mar 2023 Crowdcube Capital Limited UpheldInvestmentsDRN-3996968 The complaint Mr P complains that Crowdcube Capital Limited ‘Crowdcube’ gave him misleading information about a company (“A”) he invested in through its platform. He wants Crowdcube to reimburse his losses. What happened Crowdcube operates an equity crowdfunding platform provid... (4 pages)View decision -
Decision Reference DRN-3947564
3 Mar 2023 Hiscox Insurance Company Limited UpheldInsuranceDRN-3947564 The complaint Mr and Mrs L complain about the poor handling of their claim for damage from an escape of water by their home insurer, Hiscox Insurance Company Limited. And the rise in their insurance premium at renewal. Hiscox is responsible for the actions of its agents and con... (3 pages)View decision -
Decision Reference DRN-3920511
3 Mar 2023 Ageas Insurance Limited UpheldInsuranceDRN-3920511 The complaint Ms G complains about how Ageas Insurance Limited (“Ageas”) handled a claim on her motor insurance policy. What happened Ms G had a motor insurance policy with Ageas. In mid-May 2022 Ms G made a claim from Ageas. Her car had suffered damage in a collision which did... (3 pages)View decision -
Decision Reference DRN-3954753
3 Mar 2023 Swift 1st Limited UpheldMortgagesDRN-3954753 The complaint Ms R’s complaint is about a secured loan she has with Swift 1 st Limited trading as Swift Advances. She doesn’t consider that it offered appropriate support when she was in financial difficulties. What happened Ms R took out her loan in 2004. It was for £14,250 an... (7 pages)View decision -
Decision Reference DRN-3998600
3 Mar 2023 Fairmead Insurance Limited UpheldInsuranceDRN-3998600 The complaint Miss B has complained that Fairmead Insurance Limited hasn’t paid enough in settlement of her business interruption insurance claim. Fairmead is the insurer of Miss B’s policy. Part of this complaint concerns the actions of its agent. As Fairmead has accepted it i... (5 pages)View decision -
Decision Reference DRN-4000616
3 Mar 2023 Aviva Insurance Limited UpheldInsuranceDRN-4000616 The complaint Mr and Mrs R complain about the quality of works carried out by Aviva Insurance Limited’s agents in relation to a claim made under their home insurance (buildings) policy. Aviva is the underwriter of this policy i.e. the insurer. Part of this complaint concerns th... (4 pages)View decision
