We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3794353
3 Mar 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3794353 The complaint Mrs and Mr W complained about Casualty & General Insurance Company (Europe) Ltd. They weren’t happy that it turned down a claim under their pet insurance policy. For ease of reading any reference to Casualty & General includes its agents. What happened Mrs... (2 pages)View decision -
Decision Reference DRN-3977625
3 Mar 2023 U K Insurance Limited UpheldInsuranceDRN-3977625 The complaint Mr B has complained about the way his motor insurer, U K Insurance Limited (“UKI”) dealt with a claim he made on his policy and with the quality of repairs done to his car by one of its approved repairers. What happened In September 2021 Mr B was involved in an ac... (4 pages)View decision -
Decision Reference DRN-4000582
3 Mar 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4000582 The complaint Mr and Mrs H have complained about the way Admiral Insurance (Gibraltar) Limited has dealt with their travel insurance claim. What happened Mr and Mrs H booked a trip abroad, to depart in July 2022. In May 2022, they took out an annual multi trip travel insurance ... (3 pages)View decision -
Decision Reference DRN-4000486
3 Mar 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4000486 The complaint Mr V has complained that Creation Consumer Finance Ltd didn’t respond to his claim against it under Section 75 of the Consumer Credit Act 1974. Mr V is represented by a claims management company (“the CMC”). What happened Mr V bought solar panels for his home in 2... (4 pages)View decision -
Decision Reference DRN-3860300
3 Mar 2023 Target Servicing Limited UpheldMortgagesDRN-3860300 The complaint Mr and Mrs D complain that Target Servicing Limited hasn’t allowed them to redeem their help to buy shared equity loan. What happened Mr and Mrs D bought their property with the assistance of the help to buy scheme. This is a government scheme that lends additiona... (6 pages)View decision -
Decision Reference DRN-3990501
3 Mar 2023 Covea Insurance plc UpheldInsuranceDRN-3990501 The complaint Mr and Mrs P complain about how Covea Insurance plc handled their claim on their home insurance. What happened Mr and Mrs P had home insurance with Covea. In August 2021 they made a claim after they discovered an escape of water from their bathroom that was causin... (2 pages)View decision -
Decision Reference DRN-3954286
3 Mar 2023 esure Insurance Limited UpheldInsuranceDRN-3954286 The complaint Mrs H has complained about the way her motor insurer, esure Insurance Limited (“esure”) dealt with a claim she made on her policy and the settlement it offered her after her car was declared a total loss. What happened In May 2021 Mrs H entered into a personal con... (4 pages)View decision -
Decision Reference DRN-3994291
3 Mar 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3994291 The complaint Mr W complains Bank of Scotland plc t/a Halifax has not refunded him for a holiday he paid for using his credit card. What happened In February 2020, Mr W booked a holiday to St Lucia for him and his wife on 15 March 2020 for fourteen nights. Mr W booked the holid... (6 pages)View decision -
Decision Reference DRN-3990600
3 Mar 2023 UK General Insurance Limited UpheldInsuranceDRN-3990600 The complaint Ms C complains about UK General Insurance Limited (UKI) and their decision to decline the claim she made on her Touring Caravan insurance policy. What happened Ms C held a caravan insurance policy, sold to her by a broker and underwritten by UKI. In October 2020, ... (4 pages)View decision -
Decision Reference DRN-3997365
3 Mar 2023 Gain Credit LLC UpheldConsumer CreditDRN-3997365 The complaint Mr M says Gain Credit LLC (trading as Drafty) gave him a line of credit he couldn’t afford to repay. Mr M says at the time the facility was approved he had a lot of other debt including an overdraft. What happened Mr M approached Drafty for a running credit facili... (4 pages)View decision
