We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4190353
14 Jun 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4190353 The complaint A partnership, which I’ll refer to as C, complains that Lloyds Bank PLC shouldn’t have paid one of its cheques. The partners say the cheque in question had been fraudulently amended, so the funds weren’t paid to the correct payee. C is represented by an employee i... (4 pages)View decision -
Decision Reference DRN-4190446
14 Jun 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4190446 The complaint Mrs T has complained about Accredited Insurance (Europe) Ltd’s (Accredited Insurance’s) decision to partially decline her claim for damage caused to her property by a storm. Accredited Insurance is responsible for the actions of its agents, including its surveyors... (5 pages)View decision -
Decision Reference DRN-4164332
14 Jun 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4164332 The complaint Mr H has complained that Casualty & General Insurance Company (Europe) Ltd (‘C&G’) declined his claim under his pet insurance policy. What happened Mr H’s pet dog went through an operation in September 2022 to amputate its tail. Mr H had taken out a pet in... (4 pages)View decision -
Decision Reference DRN-4190428
14 Jun 2023 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4190428 The complaint Mr and Mrs B complain about how Lloyds Bank General Insurance Limited (Lloyds) handled a claim on their home insurance following a leak in their kitchen. Both Mr and Mrs B are named policyholders on their Lloyds policy, so any claim or complaint is brought by them... (3 pages)View decision -
Decision Reference DRN-3837357
14 Jun 2023 Sesame Limited UpheldInvestmentsDRN-3837357 The complaint Mrs H complains about advice she says she was given by Portland Financial Services Limited, an appointed representative (AR) of Sesame Limited, to withdraw funds from a Scottish Widows Investment Bond and invest the money in a Stirling Mortimer No. 7 Cape Verde (S... (9 pages)View decision -
Decision Reference DRN-3840807
14 Jun 2023 Nationwide Building Society UpheldInvestmentsDRN-3840807 The complaint Mr H complained about the service provided by Nationwide Building Society. He said he applied for a transfer of his stocks and shares ISA with a third party to a Nationwide cash ISA but this was not carried out. Mr H said Nationwide’s failure to carry out the tran... (3 pages)View decision -
Decision Reference DRN-4190481
14 Jun 2023 Radiant Financial Planning Limited UpheldPensions and AnnuitiesDRN-4190481 The complaint Mr P complained that Clarkson Wayman Ball (CWB) failed to advise him adequately when it came to a pension arrangement. Responsibility for this complaint lies with Radiant Financial Planning Limited. What happened Mr P held a number of pension arrangements, includi... (11 pages)View decision -
Decision Reference DRN-4016083
14 Jun 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4016083 The complaint Mr and Mrs D complain about how AXA Insurance UK Plc (AXA) handled their home insurance claim. Mrs D represents herself and Mr D in this complaint. References to AXA include its agents. What happened Mr and Mrs D held a home insurance policy underwritten by AXA. U... (4 pages)View decision -
Decision Reference DRN-4190049
14 Jun 2023 Amtrust Europe Limited UpheldInsuranceDRN-4190049 The complaint Mr and Mrs G have complained about Amtrust Europe Limited’s decision to decline a claim they made under their Premier Guarantee New Home Warranty. What happened The subject of this complaint is a building comprised of multiple flats. Damage has been caused to the ... (7 pages)View decision -
Decision Reference DRN-3994638
14 Jun 2023 Great Lakes Insurance SE UpheldInsuranceDRN-3994638 The complaint Mr L complains that Great Lakes Insurance SE declined his theft claim under his travel insurance and about its service. My references to Great Lakes include its agents. What happened Mr L had an annual multi trip travel insurance policy insured by Great Lakes. He ... (3 pages)View decision