We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3025893
19 Jul 2022 Sainsbury's Bank Plc UpheldConsumer CreditDRN-3025893 The complaint Mrs A complains that Sainsbury’s Bank Plc are holding her liable for a loan which she explains she didn’t take out. She’d like the loan written off, removed from her credit file and compensation for the distress caused. What happened In January 2020 a loan of £5,0... (3 pages)View decision -
Decision Reference DRN-3506262
19 Jul 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3506262 The complaint Mr M complains that Royal & Sun Alliance Insurance Plc trading as More Th>n (RSA) have charged far higher premiums for many years on the renewal of his buildings and contents policy than were available to a new customer. He would like a refund of the overpa... (6 pages)View decision -
Decision Reference DRN-3553437
19 Jul 2022 Covea Insurance plc UpheldInsuranceDRN-3553437 The complaint Mrs D complains about Covea Insurance plc (Covea) declining to reimburse part of the costs within a claim under her pet insurance policy for treatment of her dog. References to Covea include their agents who administer the policy. What happened In October 2021 Mrs... (4 pages)View decision -
Decision Reference DRN-3536320
19 Jul 2022 My Finance Club Limited UpheldConsumer CreditDRN-3536320 The complaint Miss L complains that My Finance Club Limited was irresponsible to lend to her. What happened Miss L had five loans from My Finance Club between June 2019 and October 2019: Loan Date Amount Term Scheduled Repayment Due Repaid 1 10 Jun 2019 £100 30d £124.40 10 Jul ... (4 pages)View decision -
Decision Reference DRN-3244727
19 Jul 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3244727 The complaint Mr S complains about advice he was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme (OPS) to a personal pension plan. He says the advice was unsuitable for him and believes this has caused him a financial loss. Portal Financial ... (8 pages)View decision -
Decision Reference DRN-3604121
19 Jul 2022 UK Credit Limited UpheldConsumer CreditDRN-3604121 The complaint Mr K complained that UK Credit Limited lent to him irresponsibly and provided him with an unaffordable loan. What happened Mr K was given a loan by UK Credit as follows: Date taken Loan amount Number of monthly instalments Monthly repayment* Total payable June 201... (5 pages)View decision -
Decision Reference DRN-3604021
19 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3604021 The complaint Mr G complains that he was misled by Barclays Bank UK PLC (Barclays) about the cover provided by his Current Account plus Travel Pack (CATP), and he says he lost out as a result. What happened I have previously issued a provisional decision regarding this complain... (3 pages)View decision -
Decision Reference DRN-3401008
19 Jul 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3401008 The complaint Mr D is unhappy with the quality of a car supplied to him under a hire purchase agreement with Volkswagen Financial Services (UK) Limited trading as Porsche Financial Services (PFS). He’s also unhappy with how his request for assistance because of the Coronavirus ... (4 pages)View decision -
Decision Reference DRN-3603171
19 Jul 2022 St James's Place UK plc UpheldPensions and AnnuitiesDRN-3603171 The complaint Mrs C complains that St James's Place UK plc (“SJP”) failed to process a transfer of her pension savings in a timely manner. What happened I issued a provisional decision on this complaint in June 2022. In that decision I explained why I thought the complaint... (6 pages)View decision -
Decision Reference DRN-3552317
19 Jul 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3552317 The complaint Mr W complains that Bank of Scotland plc trading as Halifax (Halifax) hasn’t refunded the money he lost in an investment scam. What happened In February 2019 Mr W made four payments totalling £200,006.95 to invest in a twenty month (March 2019 to November 2020) fi... (3 pages)View decision
