We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4068477
14 Jun 2023 WorldPay Limited UpheldBanking and PaymentsDRN-4068477 The complaint A limited company, which I’ll refer to as T, complains that WorldPay Limited unfairly charged it fees following a card testing attack. T says that WorldPay’s negligence facilitated the attack and WorldPay also failed to assist it in stopping the attack. What happe... (5 pages)View decision -
Decision Reference DRN-4190081
14 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4190081 The complaint Mr G complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost in a scam. What happened Mr G is represented in this case but to make things clearer I’ll refer to Mr G throughout this decision. Mr G says that a friend of his recommended an airline I’ll... (5 pages)View decision -
Decision Reference DRN-4187622
14 Jun 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4187622 The complaint Mr D has complained about the way Admiral Insurance (Gibraltar) Limited handled a claim he made under his home insurance policy for subsidence. What happened As the circumstances aren’t in dispute, I’ll summarise the main points: Mr D got in touch with Admiral in... (3 pages)View decision -
Decision Reference DRN-3977557
14 Jun 2023 Gain Credit LLC UpheldConsumer CreditDRN-3977557 The complaint Mr T complaints Gain Credit LLC trading as Drafty (Drafty) gave him a line of credit he couldn’t afford to repay. What happened Mr T approached Drafty for a running credit facility in September 2018. Mr T was given a facility with a £500 credit limit. Drafty incre... (4 pages)View decision -
Decision Reference DRN-4099642
14 Jun 2023 Aioi Nissay Dowa Insurance UK Limited UpheldInsuranceDRN-4099642 The complaint Mrs B complains that Aioi Nissay Dowa Insurance UK Limited cancelled her motor insurance policy. She wants it to remove records of the cancellation and reimburse her for her increased premium. What happened Mrs B took out a new policy with Aioi Nissay Dowa. She wa... (2 pages)View decision -
Decision Reference DRN-4189562
14 Jun 2023 Nationwide Building Society UpheldConsumer CreditDRN-4189562 The complaint Mr B complains Nationwide Building Society (Nationwide) unfairly defaulted his loan account. What happened Mr B says Nationwide issued a default notice on his loan account in February 2022, despite him requesting a change in his monthly payment date to coincide wi... (3 pages)View decision -
Decision Reference DRN-4072444
14 Jun 2023 Haven Insurance Company Limited UpheldInsuranceDRN-4072444 The complaint Ms W complains about how Haven Insurance Company Limited has dealt with two claims made on her motor insurance policy. What happened Ms W was unhappy with the settlement Haven offered her when car 1 was written off. She wants this increased. Ms W was also unhappy ... (2 pages)View decision -
Decision Reference DRN-4189159
14 Jun 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-4189159 The complaint Mr X complains that Starling Bank Limited blocked and closed his account. He also complains that Starling haven’t released money that was paid into his account to him. What happened Mr X had an account with Starling. Mr X used the account to receive payments from ... (4 pages)View decision -
Decision Reference DRN-4041272
14 Jun 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4041272 The complaint Mr S complains that Tesco Personal Finance PLC (“Tesco”) irresponsibly granted him a credit card he couldn’t afford to repay. What happened In April 2017 Mr S entered into an agreement with Tesco to have access to credit by way of a credit card account. He was giv... (3 pages)View decision -
Decision Reference DRN-4185180
14 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4185180 The complaint The estate of Mr I complains about how Barclays Bank UK PLC dealt with an estate invoice. What happened Ms I on behalf of the estate of Mr I says Barclays failed to pay an estate invoice of over £3,000. She says she submitted invoices to Barclays which it paid but... (2 pages)View decision