We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3716238
2 Mar 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3716238 The complaint Miss F complains that Monzo Bank Ltd (“Monzo”) won’t refund payments sent from her account which she didn’t make or otherwise authorise. What happened The full details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’... (3 pages)View decision -
Decision Reference DRN-3445365
2 Mar 2023 Grove Pension Solutions Limited UpheldPensions and AnnuitiesDRN-3445365 The complaint Mr C complains that Grove Pension Solutions Limited (Grove) gave him unsuitable advice in 2017 when they recommended he transfer his defined pension benefits to a personal pension. This complaint is brought on behalf of Mr C by a claims management company but to k... (7 pages)View decision -
Decision Reference DRN-3971722
2 Mar 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3971722 The complaint Mrs N complains about the suitability of the advice she was given by Aviva Life & Pensions Limited (Aviva) to take out a free standing additional voluntary contribution (FSAVC) plan in 1997 and then to increase the premiums in 2000. She says she ought to have ... (7 pages)View decision -
Decision Reference DRN-3983421
2 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3983421 The complaint Mr M complains that an unregulated business called Commercial Land and Property Brokers (CL&P) introduced him to Options UK Personal Pensions LLP, (‘Options’, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice an... (38 pages)View decision -
Decision Reference DRN-3892315
2 Mar 2023 Zopa Bank Limited UpheldConsumer CreditDRN-3892315 The complaint Mr H complains that Zopa Bank Limited have unfairly refused to write off a £25,000 loan that he says was applied for fraudulently by a third party. What happened The details of this complaint are well known to both parties, so I will not repeat everything again he... (2 pages)View decision -
Decision Reference DRN-3997221
2 Mar 2023 Marsh Ltd UpheldInsuranceDRN-3997221 The complaint S, a limited company, complains that Marsh Ltd (“Marsh”) has provided incorrect information about a Commercial Combined policy. S says this led to it not receiving an appropriate refund when cancelling the insurance. Any reference to S or Marsh includes respective... (4 pages)View decision -
Decision Reference DRN-3998239
2 Mar 2023 Halifax Share Dealing Limited UpheldInvestmentsDRN-3998239 The complaint Miss C complains that Halifax Share Dealing Limited (‘HSD’) didn’t do enough to help her recover her money after she mistakenly instructed it to transfer share dealing proceeds to an incorrect bank account. She feels the mental stress and anguish she experienced w... (4 pages)View decision -
Decision Reference DRN-3726085
2 Mar 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3726085 The complaint Mr O complains that Aviva Life & Pensions UK Limited failed to put his pension benefits into payment in a timely manner. What happened Mr O held pension savings with Aviva. In July 2021, as he approached his 65 th birthday the following month, Mr O completed a... (3 pages)View decision -
Decision Reference DRN-3942288
2 Mar 2023 AXA Insurance UK Plc UpheldInsuranceDRN-3942288 The complaint Mr C complains about how AXA Insurance UK Plc dealt with a claim he made on his motor insurance policy. What happened Mr C holds a motor insurance policy with AXA. When he mis-fuelled his car he made a claim. AXA accepted the claim and arranged for Mr C’s car to b... (2 pages)View decision -
Decision Reference DRN-3967568
2 Mar 2023 Aviva Insurance Limited UpheldInsuranceDRN-3967568 The complaint Ms W complains about how Aviva Insurance Limited handled a claim she made on her motor insurance policy. Reference to Aviva includes its agents. What happened Ms W holds a motor insurance policy with Aviva. When she was involved in an accident with another vehicle... (2 pages)View decision
