We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3594811
18 Jul 2022 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsuranceDRN-3594811 The complaint Mr A complains because Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. hasn’t paid a claim under his travel insurance policy. What happened Mr A held an annual travel insurance policy, provided by Mapfre. The policy was taken out in Septemb... (3 pages)View decision -
Decision Reference DRN-3166545
18 Jul 2022 Lowell Financial Ltd UpheldConsumer CreditDRN-3166545 The complaint Mr D is unhappy that Lowell Financial Ltd decided to block him from calling them. Mr D says that due to his disability, this amounts to discrimination under the Equality Act 2010. What happened Mr D originally held a credit card debt with Company V. The debt was s... (4 pages)View decision -
Decision Reference DRN-3561915
18 Jul 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3561915 The complaint Mr D and Miss J complain about errors and delays by Barclays Bank UK PLC when they applied for a mortgage. As a result, they missed the stamp duty holiday and paid stamp duty of about £7,500 in relation to their purchase. They ask that Barclays compensates them fo... (3 pages)View decision -
Decision Reference DRN-3594714
18 Jul 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3594714 The complaint Mr H is a sole trader. He complains that National Westminster Bank Plc (“NatWest”) twice cancelled and recalled funds it had provided him under the Bounce Back Loan Scheme. What happened Mr H banked with NatWest. He applied to the bank for a Bounce Back Loan of £2... (4 pages)View decision -
Decision Reference DRN-3600171
18 Jul 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3600171 The complaint Mr B complains that Monzo Bank Ltd allowed several transactions to be made through his account that he didn’t recognise causing him to enter an unauthorised overdraft. What happened Mr B hired a car from a merchant I’ll refer to as P and agreed to certain terms wh... (5 pages)View decision -
Decision Reference DRN-3173757
18 Jul 2022 Portafina Investment Management Limited UpheldPensions and AnnuitiesDRN-3173757 The complaint Miss G complains about the advice given by Portafina Investment Management Limited (‘Portafina’) to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). She says the advice was unsuitable f... (7 pages)View decision -
Decision Reference DRN-3364146
18 Jul 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3364146 The complaint Mr C complains about the advice Portal Financial Services LLP (‘Portal’) gave to him in 2014 to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (SIPP). He says the advice was unsuitable for him ... (10 pages)View decision -
Decision Reference DRN-3391254
18 Jul 2022 American Express Services Europe Limited UpheldBanking and PaymentsDRN-3391254 The complaint Mr M complains that American Express Services Europe Limited (AESL) failed to pursue his chargeback claim in respect of a faulty car. What happened In June 2020 Mr M bought a car at a cost of £1,750 which he paid for using his AESL credit card. It was some 12 year... (4 pages)View decision -
Decision Reference DRN-3364261
18 Jul 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3364261 The complaint Mr C complains about the advice Portal Financial Services LLP (‘Portal’) gave to him in 2017 to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for hi... (9 pages)View decision -
Decision Reference DRN-3494869
18 Jul 2022 Santander UK Plc UpheldMortgagesDRN-3494869 The complaint Mr and Mrs B complain that Santander UK Plc was unclear about the latest date to take out a new interest rate product for their mortgage. As a result, they missed the deadline and had to take out a different product with a higher interest rate. What happened Mr an... (3 pages)View decision
