We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3541871
18 Jul 2022 China Taiping Insurance (UK) Co Ltd UpheldInsuranceDRN-3541871 The complaint Mr R complains that China Taiping Insurance (UK) Co Ltd (China Taiping) didn’t carry out an effective and lasting repair to his mobility scooter following a claim on his motor scooter insurance policy. What happened Mr R had a motor scooter insurance policy with C... (3 pages)View decision -
Decision Reference DRN-3397535
18 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3397535 The complaint Mr O complains his Barclays Bank UK PLC (Barclays) debit card doesn’t work. What happened Mr O contacted Barclays because his card wasn’t working in cash machines. Mr O says this has been going on for several years and across numerous cards. Mr O visited a Barclay... (2 pages)View decision -
Decision Reference DRN-3574545
18 Jul 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3574545 The complaint Miss B, through her representative, complains that Everyday Lending Limited, trading as Everyday Loans, lent to her irresponsibly. What happened In November 2017, Miss B was approved for a £3,500 over 36 months repayable at £225.05 each month. The total to pay was... (4 pages)View decision -
Decision Reference DRN-3599924
18 Jul 2022 Society of Lloyd's UpheldInsuranceDRN-3599924 The complaint Mr C is unhappy with the way in which Society of Lloyds (SOL) has handled a claim he made under his caravan insurance policy. What happened Mr C has explained that on 8 June 2019 he and his family were staying at his caravan and went out for a little while. When t... (10 pages)View decision -
Decision Reference DRN-3588478
18 Jul 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3588478 Complaint Miss C is unhappy that HSBC UK Bank Plc (“HSBC”) blocked her account, closed it and then recorded a fraud prevention marker against her. Background In August 2020, Miss C’s account received a number of payments. HSBC subsequently received notifications from the banks ... (3 pages)View decision -
Decision Reference DRN-3596583
16 Jul 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3596583 The complaint Mr A has complained that he is unhappy with the quality of a new car he bought in December 2018, using a hire purchase agreement with BMW Financial Services (GB) Limited (BMWFS). What happened Mr A acquired a new car in December 2018. The cost was just over £47,00... (4 pages)View decision -
Decision Reference DRN-3495892
15 Jul 2022 British Gas Services Limited UpheldInsuranceDRN-3495892 The complaint Mr O is complaining about the service he received from British Gas Services Limited (BG). What happened Mr O took out a HomeCare Four policy with BG in January 2021. He had an issue with his boiler in February 2021 and again in March 2021. An engineer visited his ... (3 pages)View decision -
Decision Reference DRN-3340526
15 Jul 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3340526 The complaint Mr M and Ms S has complained that Creation Consumer Finance Ltd hasn’t settled their claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr M and Ms S bought solar panels for their home in 2018. The purchase was funded by a loan from C... (2 pages)View decision -
Decision Reference DRN-3460112
15 Jul 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3460112 The complaint Miss R complains that PayPal (Europe) Sarl et Cie SCA (“PayPal”) have decided her transaction isn’t eligible for a refund under their Seller Protection Policy (“SPP”). What happened Miss R received £300 into her PayPal account from a buyer. The owner of the card u... (3 pages)View decision -
Decision Reference DRN-3597780
15 Jul 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3597780 The complaint X complains about the impact of an incorrect record on their credit file which was added by Barclays Bank UK PLC. What happened X was in the process of buying a property. They say the sale fell through because Barclays had incorrectly logged a “negative marker” o... (3 pages)View decision
