We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3877538
1 Mar 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3877538 The complaint Mr B complains that The Royal Bank of Scotland Plc (“RBS”) failed to respond to letters from his solicitors. He says this affected his ability to challenge the misappropriation of his funds by a third party. What happened Mr B holds an account with RBS. In 2021, h... (3 pages)View decision -
Decision Reference DRN-3989954
1 Mar 2023 Clydesdale Bank Plc UpheldMortgagesDRN-3989954 The complaint Mr T1, Mr T2 and Mr T3 complain that Clydesdale Bank Plc (trading as Virgin Money) (“Virgin Money”) made an entry about them on the National Hunter database in connection with a joint mortgage application. What happened Mr T1, Mr T2 and Mr T3 are brothers. They ap... (5 pages)View decision -
Decision Reference DRN-3988609
1 Mar 2023 Brazier Consulting Services Ltd UpheldClaims ManagementDRN-3988609 The complaint Miss C complains that Brazier Consulting Services Ltd haven’t pursued her complaint about the affordability of a payday loan. What happened In 2020 Miss C said she’d authorised Brazier to pursue an affordability complaint against her lender for a payday loan. But ... (3 pages)View decision -
Decision Reference DRN-3970574
1 Mar 2023 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3970574 The complaint Mr K complains about the service he received from an investment adviser representing St. James’s Place Wealth Management Plc (“SJP”). What happened SJP began advising Mr K in 2017. They recommended he move his investments to a company offering a discretionary fund... (4 pages)View decision -
Decision Reference DRN-3846661
1 Mar 2023 Origen Financial Services Limited UpheldPensions and AnnuitiesDRN-3846661 The complaint Mr B complains about the advice given by Origen Financial Services Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a guaranteed annuity. He says the advice was unsuitable for him and believes this has caused a financ... (9 pages)View decision -
Decision Reference DRN-3995393
1 Mar 2023 Barclays Bank UK PLC UpheldInsuranceDRN-3995393 The complaint Mr S complains that Barclays Bank UK PLC, trading as Barclaycard, did not fairly compensate him after it mis-sold payment protection insurance (‘PPI’) to him alongside a credit card. What happened It appears Mr S originally complained to Barclays about the sale of... (3 pages)View decision -
Decision Reference DRN-3994482
1 Mar 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3994482 The complaint Mr W complains about AA Underwriting Insurance Company Limited (“AA”) avoiding his policy and declining his claims. He wants AA to reinstate his policy and consider his claims further, and to compensate him for the additional costs he has incurred in getting insur... (4 pages)View decision -
Decision Reference DRN-3822171
1 Mar 2023 Gain Credit LLC UpheldConsumer CreditDRN-3822171 The complaint Miss O complains Gain Credit LLC trading as Drafty (Drafty) gave her a line of credit she couldn’t afford to repay. She also says Drafty increased her credit limit without checking her financial circumstances at the time. What happened Miss O approached Drafty for... (5 pages)View decision -
Decision Reference DRN-3857465
1 Mar 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3857465 The complaint Mr T complains that HSBC UK Bank Plc won’t refund money he lost when he was the victim of a scam. Mr T is represented by a firm that I’ll refer to as ‘C’. What happened In 2016 Mr T was the victim of an investment scam offered by a firm that I’ll refer to as ‘R’. ... (7 pages)View decision -
Decision Reference DRN-3952841
1 Mar 2023 WPS ADVISORY Ltd UpheldPensions and AnnuitiesDRN-3952841 The complaint Mr L complains about advice that he received from WPS ADVISORY Ltd (WPS) which meant he lost out on his right to enhanced tax free cash. What happened Mr L said he was a member of an employer’s pension scheme. The employer ceased trading in the UK and wanted to sh... (10 pages)View decision
