We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3597687
15 Jul 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3597687 The complaint Mrs H has complained through a representative that Everyday Lending Limited (Everyday) mis-sold her a loan she couldn’t afford to repay. What happened Mrs H had one loan from Everyday and a brief summary of the loan can be found below. loan number loan amount agre... (5 pages)View decision -
Decision Reference DRN-3597660
15 Jul 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3597660 The complaint Mr K complains that Lloyds Bank General Insurance Limited (Lloyds) haven’t settled his claim fairly under his buildings and contents policy. He wants the claim settled and compensation for the inconvenience. What happened Mr K noticed a leak from his en-suite show... (8 pages)View decision -
Decision Reference DRN-3342620
15 Jul 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3342620 The complaint Mr Y complains about advice he was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme (OPS) to a personal pension plan. He says the advice was unsuitable for him and believes this has caused him a financial loss. Portal Financial ... (7 pages)View decision -
Decision Reference DRN-3564073
15 Jul 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3564073 The complaint Mr M has complained through a representative that Loans 2 Go Limited (Loans 2 Go) didn’t carry out proportionate checks before granting a loan. What happened Mr M had a loan from Loans 2 Go and a brief summary of the lending can be found in the table below. loan n... (4 pages)View decision -
Decision Reference DRN-3596412
15 Jul 2022 Quilter Financial Planning Solutions Limited UpheldPensions and AnnuitiesDRN-3596412 The complaint Mr D has complained about advice he received to invest in an unregulated investment called Stirling Mortimer. He used funds in an existing ISAs to make a direct investment in Stirling Mortimer via an ISA and also made an investment after switching pension funds in... (14 pages)View decision -
Decision Reference DRN-2896231
15 Jul 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-2896231 The complaint Mr B complains that Portal Financial Services LLP (Portal) gave him unsuitable advice to transfer the benefits he held in an occupational pension scheme (OPS) into a self-invested personal pension (SIPP). Mr B says he’s suffered a financial loss due to Portal’s ad... (7 pages)View decision -
Decision Reference DRN-3590348
15 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3590348 The complaint Miss J complains that Barclays Bank UK PLC failed to tell her that she could ask it to take action to recoup over £17,000 that she lost in what would appear to have been a scam. Because Barclays’ staff incorrectly told her that there was nothing that could be done... (2 pages)View decision -
Decision Reference DRN-3071489
15 Jul 2022 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3071489 The complaint Mr M has complained that Pi Financial Ltd (trading as Money Foundations) gave him negligent advice to switch his personal pensions to a Self-Invested Personal Pension (SIPP). The advice facilitated investment into a high-risk, unregulated product - the Optima Worl... (11 pages)View decision -
Decision Reference DRN-3359109
15 Jul 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3359109 The complaint Mr R complains about AvantCredit of UK, LLC (AC) and their decision to provide him with a high interest loan, which he thinks was irresponsible. What happened In September 2015, Mr R applied for a high interest loan with AC. This application was approved, and AC p... (5 pages)View decision -
Decision Reference DRN-3579771
14 Jul 2022 U K Insurance Limited UpheldInsuranceDRN-3579771 The complaint Mr R complains that U K Insurance Limited (“UKI”) caused damage to his property when dealing with a claim, and hasn’t reimbursed him for it. What happened Mr R made a claim on the home emergency section of his home insurance with UKI. While UKI’s contractor was fi... (2 pages)View decision
