We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4051478
12 Jun 2023 Berkshire Hathaway International Insurance Ltd UpheldInsuranceDRN-4051478 The complaint Mr J complains that Berkshire Hathaway International Insurance Ltd declined his claim on his commercial motor insurance policy after his van was stolen. He wants it to pay his claim. What happened Mr J had a motor trade policy with Berkshire Hathaway. After his va... (2 pages)View decision -
Decision Reference DRN-4181123
12 Jun 2023 TenetConnect Services Limited UpheldPensions and AnnuitiesDRN-4181123 The complaint Mr L has complained that TenetConnect Services Limited didn’t invest cash held within his self invested personal pension (SIPP), and as a result has lost out on fund growth. What happened Mr L agreed a fully managed advisory service with Copeland Wealth Management... (8 pages)View decision -
Decision Reference DRN-3967473
12 Jun 2023 Goji Financial Services Limited UpheldInvestmentsDRN-3967473 The complaint Mr J complains that Goji Financial Services Limited (“Goji”) mis-sold him his investment in the Blackmore Bond Innovative Finance Individual Savings Account (“the Blackmore Bond”). Mr J is being represented in this complaint by a claims management company (“CMC”).... (13 pages)View decision -
Decision Reference DRN-4182900
12 Jun 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4182900 The complaint Mr and Mrs D complain that Royal & Sun Alliance Insurance Limited (RSA)’s engineer falsely told them their hot water cylinder was cracked and had to be replaced when they made a claim on their home insurance. Both Mr and Mrs D are named policyholders on their ... (5 pages)View decision -
Decision Reference DRN-4069436
12 Jun 2023 AWP P&C SA UpheldInsuranceDRN-4069436 The complaint Miss O is unhappy with how AWP P&C SA dealt with claims she made under her travel insurance policy. What happened Miss O has explained that in June 2021 she purchased flights to travel abroad – the flights being for herself, her partner and her son. The outwar... (3 pages)View decision -
Decision Reference DRN-4171790
12 Jun 2023 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-4171790 The complaint Mr I complains about the advice given by Lighthouse Advisory Services Limited (‘Lighthouse’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for hi... (13 pages)View decision -
Decision Reference DRN-4160710
12 Jun 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4160710 Complaint Miss D has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable. Background Everyday Loans provided Miss D with a loan for £5,000.00 in July 2019. This loan had a term of 36 months and an AP... (3 pages)View decision -
Decision Reference DRN-4177288
12 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4177288 Complaint Mr D has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr D with a loan of £250 in November 2021. This loan had an APR of 770% and an 18-month term. This all meant the total amount repayable of £925.02, whic... (4 pages)View decision -
Decision Reference DRN-4176783
12 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4176783 Complaint Mr M has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr M with a loan of £2,000.00 in August 2022. This loan had an APR of 355.2% and a 104-week term. This all meant the total amount repayable of £6,463.60... (4 pages)View decision -
Decision Reference DRN-4175893
12 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4175893 Complaint Miss M has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss M with a loan for £250 in October 2022. This loan had an APR of 770% and an 18-month term. This all meant the total amount repayable of £925.02, ... (4 pages)View decision