We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3992810
28 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3992810 The complaint Mr B complains that NewDay Ltd, trading as Aqua, irresponsibly provided him with a credit card and a limit increase. What happened Mr B took out an Aqua branded credit card in August 2017. The limit was £600 and was increased to £1,600 in July 2020. In summary, Mr... (4 pages)View decision -
Decision Reference DRN-3877908
28 Feb 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3877908 The complaint Miss K has complained about Casualty & General Insurance Company (Europe) Ltd. She isn’t happy that it turned down a claim under her pet insurance policy. For ease of reading any reference to Casualty & General includes its agents. What happened Miss K’s p... (2 pages)View decision -
Decision Reference DRN-3994258
28 Feb 2023 Salary Finance Limited UpheldConsumer CreditDRN-3994258 The complaint Miss L complains, in summary, about the customer service provided by Salary Finance Limited (“SF”) in relation to a personal loan that she wanted to repay early. What happened Miss L borrowed a loan of £23,000 from Salary Finance Loans Limited (“SFLL”) in May 2021... (4 pages)View decision -
Decision Reference DRN-3770317
28 Feb 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3770317 The complaint Mr M complains that Clydesdale Bank plc, trading as Virgin Money, won’t refund to him the money that he and his wife paid for some holiday club membership credits. He’s being represented in his complaint by a claims management company. What happened Mr M and his w... (4 pages)View decision -
Decision Reference DRN-3951374
28 Feb 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3951374 The complaint Mrs and Mr S complain about the settlement value Admiral Insurance (Gibraltar) Limited (Admiral) offered under their motor insurance policy when their vehicle was written off. What happened Mrs and Mr S had motor insurance with Admiral. Their vehicle was involved ... (3 pages)View decision -
Decision Reference DRN-3978278
28 Feb 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3978278 The complaint Mrs H complains about the way Sainsbury’s Bank Plc (‘SB’) handled her claim for a refund of a purchase she made using her SB credit card. What happened Mrs H paid for a package travel holiday booked by her partner (Mr H) with a package holiday organiser (‘the supp... (11 pages)View decision -
Decision Reference DRN-3991765
28 Feb 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3991765 The complaint Miss W is unhappy with the compensation Moneybarn No.1 Limited have offered, after accepting rejection of a car she was supplied with under a conditional sale agreement. What happened agreement with Moneybarn. Miss W paid an advance payment of £315 and the agreeme... (4 pages)View decision -
Decision Reference DRN-3795368
28 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3795368 The complaint Mrs K complains that Basset Gold Limited (“BG Ltd”), an appointed representative of Gallium Fund Solutions Limited (“Gallium”), mis-sold her an investment. What happened The B&G Plc Bond Mrs K invested in a B&G Plc “Three-year compounding high yield IFISA ... (5 pages)View decision -
Decision Reference DRN-3731289
28 Feb 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3731289 The complaint Mr G complains that Aviva Life & Pensions UK Limited failed to collect the correct amount of pension contributions from his employer and failed to claim tax relief on his contributions. He also complains about poor service. What happened Mr G has a personal pe... (5 pages)View decision -
Decision Reference DRN-3993990
28 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3993990 The complaint Mr F complains about the service from Lloyds Bank PLC (Lloyds) when trying to make two international payments. What happened Mr F travelled to Switzerland for some medical treatment. He needed to pay for the treatment in two instalments using international bank tr... (4 pages)View decision
