We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4180480
12 Jun 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4180480 Complaint Ms D has complained about a loan Madison CF UK Limited (trading as “118 118 Money”) provided to her. She says the loan was unaffordable. Background 118 118 Money provided Ms D with a loan for £2,000.00 in September 2018. This loan had an APR of 99.9% and a term of 12 ... (3 pages)View decision -
Decision Reference DRN-4174124
12 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4174124 Complaint Mr G has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr G with a loan of £490 in November 2021. This loan had an APR of 769.9% and an 18-month term. This all meant the total amount repayable of £1,812.96, ... (4 pages)View decision -
Decision Reference DRN-4166848
9 Jun 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4166848 The complaint Ms M complains about HSBC UK Bank Plc. She says that HSBC didn’t do enough to protect her from becoming the victim of a scam and would like HSBC to pay her back the money she has lost. What happened Ms M was contacted by phone by an individual offering an investme... (5 pages)View decision -
Decision Reference DRN-4170718
9 Jun 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4170718 The complaint Mr P complains about a payment into his account with NewDay Ltd trading as Marbles (‘Marbles’). What happened Mr P had a Marbles card. On 15 August 2022, he arranged to pay £31 into the account from a business account. Marbles didn’t count this as a payment and c... (3 pages)View decision -
Decision Reference DRN-4132074
9 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4132074 The complaint Mr T complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (43 pages)View decision -
Decision Reference DRN-4083135
9 Jun 2023 Zurich Insurance PLC UpheldInsuranceDRN-4083135 The complaint Mr A complains that Zurich Insurance PLC (Zurich) have settled a claim under his motorbike insurance policy for considerably less than it should have. What happened Mr A purchased a market value motorcycle insurance policy with Zurich in February 2022. The policy ... (3 pages)View decision -
Decision Reference DRN-3886551
9 Jun 2023 NRAM Limited UpheldMortgagesDRN-3886551 The complaint Mr and Mrs W complain that NRAM Limited failed to remove the legal charge held against their property on redemption of their mortgage. What happened Mr and Mrs W held a mortgage with a lender, who subsequently transferred their mortgage to NRAM. For ease, I will r... (5 pages)View decision -
Decision Reference DRN-4141773
9 Jun 2023 Tesco Personal Finance PLC UpheldConsumer CreditDRN-4141773 The complaint Miss H complains that Tesco Personal Finance PLC (Tesco Bank) was irresponsible in its lending to her. Miss H is being represented by a family member but for ease of reference I have referred to Miss H throughout this decision. What happened In May 2018, Miss H wa... (3 pages)View decision -
Decision Reference DRN-4154722
9 Jun 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4154722 The complaint Miss E complains about the quality of the car she acquired through a hire purchase agreement with Blue Motor Finance Ltd (“Blue Motor”). What happened Miss E entered into a hire purchase agreement with Blue Motor in October 2021 to acquire a used vehicle. The vehi... (5 pages)View decision -
Decision Reference DRN-4178513
9 Jun 2023 esure Insurance Limited UpheldInsuranceDRN-4178513 The complaint Mr G complains about the repairs esure Insurance Limited carried out to his car following a claim made on his motor insurance policy. He wants his car repaired and compensation for his trouble and upset and for being without his car for four months. What happened ... (3 pages)View decision