We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3800732
28 Feb 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3800732 The complaint Ms G complains about the charge that ReAssure Limited will apply if she transfers her pension to another provider. She says it appears that ReAssure Limited has already taken the charge. Ms G also thinks the recorded retirement date on her pension of 60 is incorre... (3 pages)View decision -
Decision Reference DRN-3880928
28 Feb 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3880928 The complaint Mr H complains that The Co-operative Bank Plc (‘Co-op’) caused him to miss a credit card payment and wrongly told him that it intended to record that late payment with the credit reference agencies. What happened Mr H held a credit card with Co-op. He says that h... (5 pages)View decision -
Decision Reference DRN-3989461
28 Feb 2023 Aqua Financial Limited UpheldPensions and AnnuitiesDRN-3989461 The complaint Miss P complains that Aqua Financial Limited (AQUA) gave her unsuitable advice to consolidate her personal pension plans (PPP) into one plan held within a Self-Invested Personal Pension (SIPP), and to take regular withdrawals from it to fund her retirement. Miss P... (11 pages)View decision -
Decision Reference DRN-3772923
28 Feb 2023 Zurich Insurance PLC UpheldInsuranceDRN-3772923 The complaint Mr E has complained about his let property insurer Zurich Insurance PLC, he believes it delayed completing work at his property necessary due to water damage. What happened In 2020 Mr E’s property was damaged and became the subject of two repair claims. During the... (4 pages)View decision -
Decision Reference DRN-3993844
28 Feb 2023 TransferWise Ltd UpheldBanking and PaymentsDRN-3993844 The complaint Mr L complains that TransferWise Ltd failed to credit funds into his account, provided no record of the transaction and provided poor customer service. What happened Mr L says that he sent $7,700 to his Wise account to cover a transfer he’d set up on 16 June 2022 ... (2 pages)View decision -
Decision Reference DRN-3990949
28 Feb 2023 Prism Financial Advice Limited UpheldPensions and AnnuitiesDRN-3990949 The complaint Mrs B complains about aspects of Prism Financial Advice Limited’s (Prism) service, and the suitability of some of the investment advice it gave her. What happened Around late 2018, Mrs B sought financial advice from Prism as she was intending to take early retirem... (13 pages)View decision -
Decision Reference DRN-3219474
28 Feb 2023 QBE UK Limited UpheldInsuranceDRN-3219474 The complaint A limited company that I will refer to as C, complains about the actions of QBE UK Limited when handling and settling the business interruption insurance claim it made as a result of the COVID-19 pandemic. What happened Both parties are aware of the facts of the c... (4 pages)View decision -
Decision Reference DRN-3993793
28 Feb 2023 Amtrust Europe Limited UpheldInsuranceDRN-3993793 The complaint Mr D and Mr S complain that Amtrust Europe Limited has unfairly refused to reimburse the costs of a barrister’s legal assessment under Mr N’s legal expenses insurance policy. Where I refer to Amtrust, this includes the actions of its agents and claims handlers for... (4 pages)View decision -
Decision Reference DRN-3942123
28 Feb 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3942123 The complaint Mr D and Mrs D have complained about how Royal & Sun Alliance Insurance Limited (RSA) dealt with a claim under their home insurance policy. What happened While Mr D and Mrs D were having work carried out on their roof, a storm happened. Water entered their hom... (3 pages)View decision -
Decision Reference DRN-3838476
28 Feb 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3838476 The complaint Mrs S has complained that not all of the contributions being paid into her Aviva Life & Pensions UK Limited pension by her employer are showing on her pension plan statements. She is therefore concerned that her employer contributions have not been invested pr... (4 pages)View decision
