We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3584692
14 Jul 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3584692 The complaint Mr H complains that Halifax Share Dealing Limited (“HSDL”) made two payments from his share dealing account to a bank account which wasn’t his. He also complains about the poor service he received when he brought this to HSDL’s attention and when he complained. Wh... (3 pages)View decision -
Decision Reference DRN-3590732
14 Jul 2022 FirstRand Bank Limited UpheldConsumer CreditDRN-3590732 The complaint Mr W complains about how FirstRand Bank Limited trading as MotoNovo Finance (“MotoNovo”) has treated him in relation to a finance agreement he has with it. What happened I set out what happened in this complaint in the provisional decision that I issued earlier th... (5 pages)View decision -
Decision Reference DRN-3572239
14 Jul 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3572239 The complaint Ms W complains that Santander UK Plc hasn’t reimbursed the money she says she’s lost to a scam. What’s happened? Ms W says she found a builder to carry out renovation work on her property through a popular trade directory. Between 5 and 20 November 2021, she trans... (4 pages)View decision -
Decision Reference DRN-3575566
14 Jul 2022 Hub Financial Solutions Limited UpheldPensions and AnnuitiesDRN-3575566 The complaint Mr P has complained to Hub Financial Solutions Limited that it caused delays in the application process for buying an annuity and that he has suffered financial loss as a result. What happened Mr P’s employer offered him an enhanced cash equivalent transfer value ... (6 pages)View decision -
Decision Reference DRN-3593210
14 Jul 2022 UK Credit Limited UpheldConsumer CreditDRN-3593210 The complaint Mrs B complained that UK Credit Limited lent to her irresponsibly and provided her with an unaffordable loan. What happened Mrs B was given a loan by UK Credit as follows: Date taken Loan amount Number of monthly instalments Monthly repayment* Total payable May 20... (6 pages)View decision -
Decision Reference DRN-3568474
14 Jul 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3568474 The complaint Mr P complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In December 2020, Mr P acquired a used car financed by a conditional sale agreement from Moneybarn. Mr P mad... (3 pages)View decision -
Decision Reference DRN-3552256
14 Jul 2022 Caledonian Consumer Finance Ltd UpheldConsumer CreditDRN-3552256 The complaint Mr A complains that Caledonian Consumer Finance Ltd (“CCFL”) has treated him unfairly in relation to a finance agreement he has with it. What happened According to Mr A in May 2018 he was looking to train to qualify in a certain profession. He searched online and ... (6 pages)View decision -
Decision Reference DRN-3589062
14 Jul 2022 Ageas Insurance Limited UpheldInsuranceDRN-3589062 The complaint Mr M has complained about Ageas Insurance Limited’s decision to decline a claim he made for the loss of items while away from home under his home insurance policy. What happened In June 2021 Mr M travelled away from home for a few days. While away he said he lost ... (4 pages)View decision -
Decision Reference DRN-3539655
14 Jul 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3539655 The complaint Mr P complains that HSBC UK Bank Plc won’t refund the money he lost when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts aren’t in dispute, so I’ll focus on giving t... (3 pages)View decision -
Decision Reference DRN-3585214
14 Jul 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3585214 The complaint Ms P has complained that Lloyds Bank PLC (“Lloyds”) overdraft lending and fees applied has caused her financial difficulty making it difficult to repay her debt. What happened Ms P complained to Lloyds about the affordability of her overdraft. She says the charges... (2 pages)View decision
