We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3991331
28 Feb 2023 Arval UK Limited UpheldConsumer CreditDRN-3991331 The complaint Mr M is unhappy with how Arval UK Limited (Arval) handled his request to voluntary terminate a hire agreement. Mr M has been represented by Mrs M in this complaint. For ease of reference I’ll refer only to Mr M. What happened In September 2017, Mr M was supplied w... (4 pages)View decision -
Decision Reference DRN-3935154
28 Feb 2023 TenetConnect Services Limited UpheldMortgagesDRN-3935154 The complaint Mr and Mrs G complain that the appointed representative of TenetConnect Services Limited failed to advise them that when her remortgage completed that she would have to find £2,000 more than she understood she would have to pay. What happened Mr and Mrs G contacte... (2 pages)View decision -
Decision Reference DRN-3851974
28 Feb 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3851974 The complaint Miss L is complaining that Accredited Insurance (Europe) Ltd (AIE) has declined a claim she made on her buildings insurance policy. What happened In August 2022 Miss L contacted AIE to advise that the cast iron guttering had fallen following heavy rainfall and had... (3 pages)View decision -
Decision Reference DRN-3991100
28 Feb 2023 National Savings and Investments UpheldBanking and PaymentsDRN-3991100 The complaint Mr and Mrs M complaint about delays by National Savings and Investments (NS&I) when retuning funds. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr and Mrs M have told us they sent a... (4 pages)View decision -
Decision Reference DRN-3983143
28 Feb 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-3983143 The complaint Mrs L is a sole trader, trading as A. She complains that Advanced Payment Solutions Limited (trading as Cashplus Bank) won’t refund a transaction she didn’t make. What happened The details of this complaint are well known to both parties, so I won’t repeat them ag... (2 pages)View decision -
Decision Reference DRN-3991813
28 Feb 2023 AJ Bell Securities Limited UpheldInvestmentsDRN-3991813 The complaint Mr P complains that AJ Bell Securities Limited trading as AJ Bell Youinvest (‘A J Bell’) has offered him inadequate compensation after admitting it failed to give him information it should’ve done which resulted in him missing out on a tender offer. He wants AJ Be... (5 pages)View decision -
Decision Reference DRN-3988819
28 Feb 2023 Madison CF UK Limited UpheldConsumer CreditDRN-3988819 The complaint Mr K complains that Madison CF UK Limited trading as 118 118 Money unfairly recorded a default on his credit file. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr K had a loan with 118 1... (3 pages)View decision -
Decision Reference DRN-3574510
28 Feb 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3574510 The complaint Mr K has complained that HSBC UK Bank Plc has registered a marker against him at CIFAS – the national fraud database. What’s happened? HSBC decided to terminate its banking relationship with Mr K in May 2018, and it registered a fraud marker against him with CIFAS... (2 pages)View decision -
Decision Reference DRN-3958688
28 Feb 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-3958688 The complaint Miss I complains that Domestic & General Insurance Plc (“D&G”) didn’t follow her instructions to change her Direct Debit details which then led to her incurring bank charges. What happened Miss I holds three policies with D&G with the premiums being pa... (3 pages)View decision -
Decision Reference DRN-3992442
28 Feb 2023 Triple A Financial Services UpheldPensions and AnnuitiesDRN-3992442 The complaint Mr B complains Triple A Financial Services (‘TAFS’) gave him unsuitable advice to transfer the benefits from three pensions he held into one new personal pension plan. He says this may have caused him a financial loss. Mr B is represented in this complaint by a cl... (15 pages)View decision
