We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3763795
28 Feb 2023 First Data Europe Limited UpheldBanking and PaymentsDRN-3763795 The complaint A, a limited company, complains that First Data Europe Limited (trading as Clover) has refused to refund a transaction which it didn’t authorise. This complaint is brought on A’s behalf by Mr A, the company’s sole director. What happened The circumstances that led... (3 pages)View decision -
Decision Reference DRN-3927513
28 Feb 2023 N.I.I.B. Group Limited UpheldConsumer CreditDRN-3927513 The complaint Mr P complains about charges N.I.I.B Group Limited trading as Northridge Finance (Northridge) made following rejection of his vehicle. What happened Mr P entered a hire purchase agreement with Northridge in August 2020 to acquire a used car. Soon after he acquire... (4 pages)View decision -
Decision Reference DRN-3986175
28 Feb 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3986175 The complaint Ms R complains about problems she’s had accessing the pension she holds with ReAssure Limited. What happened Ms R holds a pension with ReAssure. Ms R has told us she’s been living abroad since May 2020 following her mother passing away. In March 2021 she contacted... (4 pages)View decision -
Decision Reference DRN-3964794
28 Feb 2023 Arrow Global Limited UpheldBanking and PaymentsDRN-3964794 The complaint Mr Q complains about recovery action taken by Arrow Global Limited and its agents when seeking to recover a debt. What happened In early 2021 Mr Q received contact from solicitors acting for Arrow. The solicitors asked Mr Q to make contact and discuss arrangements... (3 pages)View decision -
Decision Reference DRN-3992124
28 Feb 2023 Financial & Legal Insurance Company Ltd UpheldInsuranceDRN-3992124 The complaint Mr H complains that Financial & Legal Insurance Company Ltd (“F&L”) gave him unclear information about the cover available under his legal expenses insurance policy and unfairly declined his claim. Where I refer to F&L, this includes the actions of its... (4 pages)View decision -
Decision Reference DRN-3984510
28 Feb 2023 Assurant General Insurance Limited UpheldInsuranceDRN-3984510 The complaint Mr T and Mrs T complain that Assurant General Insurance Limited (Assurant) has declined their claim made against their insurance cover when Mrs T’s mobile phone was stolen. What happened Mr T and Mrs T have insurance for Mrs T’s mobile phone as a benefit with thei... (3 pages)View decision -
Decision Reference DRN-3991215
28 Feb 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3991215 The complaint Mr and Ms B complain that Royal & Sun Alliance Insurance Limited (“RSA”) has unfairly withdrawn its offer to pay an unsatisfied judgment under her contents insurance policy. What happened In 2017, Ms B suffered a personal injury whilst receiving a beauty treat... (3 pages)View decision -
Decision Reference DRN-3988766
28 Feb 2023 Gain Credit LLC UpheldConsumer CreditDRN-3988766 The complaint Mr W complaints through a representative that Gain Credit LLC trading as Drafty (Drafty) gave him a line of credit he couldn’t afford to repay. Mr W further says this facility put him into a cycle of debt. What happened Mr W approached Drafty for a running credit ... (4 pages)View decision -
Decision Reference DRN-3989488
28 Feb 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3989488 The complaint Mr H is unhappy with the value Liverpool Victoria Insurance Company Limited (LV) placed on his car when he made a claim on his motor insurance policy. What happened Mr H made a claim on his car insurance policy when he was involved in an accident. LV deemed the ca... (5 pages)View decision -
Decision Reference DRN-3780997
28 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3780997 The complaint Mr B complains that he was mis-sold a bond by Basset & Gold Plc (“B&G Plc”). He says, in summary, that the bond was unsuitable for retail customers, the marketing materials were misleading, and the firms didn’t act in consumers’ best interests. He says he ... (5 pages)View decision
