We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-2711755
13 Jul 2022 Quickly Finance Limited UpheldClaims ManagementDRN-2711755 The complaint Ms C is unhappy that Quickly Finance Limited trading as Fast Track Reclaim (FTR) is charging a success fee for a payment protection insurance (PPI) claim. What happened In August 2019, Ms C said she’d made an enquiry with FTR about whether she’d been mis-sold PPI ... (4 pages)View decision -
Decision Reference DRN-3562844
13 Jul 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3562844 The complaint Mr H complains Advantage Insurance Company Limited (Advantage) unfairly amended details about a named driver on his motor insurance policy and this unfairly increased the cost of his premiums. There are several parties and representatives of Advantage involved thr... (3 pages)View decision -
Decision Reference DRN-3570553
13 Jul 2022 esure Insurance Limited UpheldInsuranceDRN-3570553 The complaint Miss W complains that esure Insurance Limited declined her claim following the theft of her car and avoided (treated it as if it never existed) her motor insurance policy. What happened In October 2021 Miss W’s car was stolen. She says in September she added her p... (4 pages)View decision -
Decision Reference DRN-3437024
13 Jul 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3437024 The complaint Mr and Mrs P are unhappy with how Barclays Bank UK PLC handled the set up of their offset mortgage after they moved properties. What happened Mr and Mrs P took out an offset mortgage with Barclays in November 2020. One of the features of this type of mortgage is t... (2 pages)View decision -
Decision Reference DRN-3417837
13 Jul 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3417837 The complaint Mrs M, through her representative, complains that Indigo Michael Limited, trading as SafetyNet Credit, lent to her irresponsibly. What happened Mrs M was approved for a line of credit with Indigo Michael. Mrs M approached Indigo Michael for a Safety Net facility i... (6 pages)View decision -
Decision Reference DRN-2714807
13 Jul 2022 PSA Finance UK Limited UpheldConsumer CreditDRN-2714807 The complaint Mr V believes PSA Finance UK Limited acted irresponsibly by agreeing a hire purchase agreement he’d applied for. What happened In May 2017, Mr V was supplied with a new car through a hire purchase agreement with PSA. Mr V paid a £990 deposit, and the agreement was... (4 pages)View decision -
Decision Reference DRN-3228300
13 Jul 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3228300 The complaint Mr C believes Santander Consumer (UK) Plc trading as Santander Consumer Finance acted irresponsibly by agreeing a conditional sale agreement he’d applied for. Mr C is being represented in this complaint by Ms N. But, for ease of reference, my decision will refer t... (4 pages)View decision -
Decision Reference DRN-3436900
13 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3436900 The complaint Mr B complains that Barclays Bank UK PLC trading as Barclaycard reduced the credit limit on his credit card account. What happened Mr B says he had two Barclaycard credit card accounts. He says Barclaycard told him that he ought to have one account and he agreed w... (2 pages)View decision -
Decision Reference DRN-2927608
13 Jul 2022 U K Insurance Limited UpheldInsuranceDRN-2927608 The complaint Mr C has complained that UK Insurance Limited, trading as Direct Line (UKI), failed to contact him appropriately before unfairly cancelling his commercial motor insurance policy without reasonable notice. What happened I issued a provisional decision on this compl... (5 pages)View decision -
Decision Reference DRN-3464086
13 Jul 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3464086 The complaint Mr S complains that NewDay Ltd (trading as Marbles) has recorded adverse information on his credit file about a credit card that he didn’t apply for. What happened In January 2020 Mr S became aware that a credit card account had been opened in his name and that th... (3 pages)View decision
