We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
-
Decision Reference DRN-3696680
27 Oct 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3696680 The complaint Mr O complains about advice he was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme (OPS) to a self-invested personal pension (SIPP). He says the advice was unsuitable for him and believes this has caused him a financial loss. P... (8 pages)View decision -
Decision Reference DRN-3775597
27 Oct 2022 Standard Life Assurance Limited UpheldPensions and AnnuitiesDRN-3775597 The complaint Mr P complains that Standard Life Assurance Limited (SLAL) took too long to arrange the switch of his pension to another provider. He says this led to a financial loss. It should be noted that Mr P’s adviser also asked this service to consider his own complaint ab... (10 pages)View decision -
Decision Reference DRN-3225366
27 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3225366 The complaint X complains that his application for a Premier account debit card was refused in error and that incorrect information has been recorded on his credit file by Barclays Bank UK PLC. What happened On 18 May 2021, X applied for a Premier account online but had some is... (3 pages)View decision -
Decision Reference DRN-3775582
27 Oct 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3775582 The complaint Mr D is unhappy with the amount Great Lakes Insurance SE offered him when he says he couldn’t use his travel insurance policy. All reference to Great Lakes includes its agents. What happened Mr D bought an annual multi-trip travel insurance policy, underwritten by... (6 pages)View decision -
Decision Reference DRN-3690724
27 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3690724 The complaint Mrs G complains through her representative that Everyday Lending Limited trading as Everyday Loans (Everyday) irresponsibly lent her money on a high cost loan which she couldn’t afford to repay. What happened Everyday provided Mrs G with a loan of £1,500 on 23 Feb... (3 pages)View decision -
Decision Reference DRN-3699580
27 Oct 2022 Lendable Ltd UpheldConsumer CreditDRN-3699580 The complaint Mr J complains that Lendable Ltd lent to him irresponsibly What happened Using information from Lendable Ltd, here is a summary of Mr J’s loan. It remains outstanding. Loan Date taken Amount Term Monthly repayment 1 15/04/2021 £1,000 24 months £51.92 Mr J complain... (3 pages)View decision -
Decision Reference DRN-3670150
27 Oct 2022 CIGNA Europe Insurance Company SA-NV UpheldInsuranceDRN-3670150 The complaint Mr S complains about the way CIGNA Europe Insurance Company SA-NV handled a claim he made on a travel insurance policy. When I’ve referred to CIGNA, I’m also referring to the claims handling company which dealt with Mr S’ claim on its behalf. What happened Mr S to... (3 pages)View decision -
Decision Reference DRN-3763646
27 Oct 2022 PayrNet Limited UpheldBanking and PaymentsDRN-3763646 The complaint Mr C complains that PayrNet Limited won’t refund payments he didn’t make from his account. What happened Mr C disputes two payments from his account on 12 December 2020 – one for £3 and the other for £283. Both were made to a payee he didn’t recognise. He says tha... (2 pages)View decision -
Decision Reference DRN-3741729
27 Oct 2022 Morses Club PLC UpheldConsumer CreditDRN-3741729 The complaint Mrs R complains (through a representative) that Morses Club PLC (Morses) didn’t carry out proper affordability checks before it advanced her loans. Had it carried out proper checks it would’ve discovered Mrs R couldn’t afford them. What happened Mrs R took five lo... (4 pages)View decision -
Decision Reference DRN-3582790
27 Oct 2022 Futures Assured Ltd UpheldPensions and AnnuitiesDRN-3582790 The complaint Mr H complains about the advice given by Futures Assured Ltd to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial loss.... (10 pages)View decision
