We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-3974961
25 Feb 2023 AXA France IARD UpheldInsuranceDRN-3974961 The complaint Mrs L complains that AXA France IARD mis-sold payment protection insurance (‘PPI’) to her alongside a store card. I know Mrs L bought PPI in a store, but AXA has accepted responsibility for the sale of PPI. To keep things simple, I’ll refer to AXA for the rest of ... (2 pages)View decision -
Decision Reference DRN-3988328
24 Feb 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3988328 The complaint Mr J complains that he received poor service from HSBC UK Bank Plc (HSBC) in connection with disputed transactions on his credit card. What happened Mr J had a credit card from HSBC. His account been subjected to several frauds in the past. In April 2021, transact... (3 pages)View decision -
Decision Reference DRN-3988332
24 Feb 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3988332 The complaint Mr S complains that ReAssure Ltd mismanaged his pension, took too long to transfer it to another provider, and provided incorrect information to HMRC. What happened Mr S originally had a pension with ‘LG’, receiving £2,000 per month by way of drawdown. ReAssure to... (6 pages)View decision -
Decision Reference DRN-3983128
24 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3983128 The complaint Mr F complains Barclays Bank PLC trading as Barclaycard has treated him unfairly in relation to a payment he made on his credit card to purchase some land. What happened I issued a provisional decision on this case on 7 February 2023 in which I set out the backgro... (3 pages)View decision -
Decision Reference DRN-3778412
24 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3778412 The complaint Mr B complains to Gallium Fund Solutions Limited (“Gallium”) about a bond into which he invested. He says it was mis-sold to him as he said he was assured the investment was secure and fully asset backed. He also said that some of the information supplied to him w... (5 pages)View decision -
Decision Reference DRN-3954146
24 Feb 2023 Tesco Underwriting Limited UpheldInsuranceDRN-3954146 The complaint Mrs P complains that Tesco Underwriting Limited didn’t provide her with the courtesy car she was entitled to following a claim made on her upgraded courtesy car motor insurance policy. What happened Mrs P was involved in an incident, and she made a claim to her m... (2 pages)View decision -
Decision Reference DRN-3773500
24 Feb 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3773500 The complaint Mr C complains about HSBC UK Bank Plc. He says that HSBC didn’t do enough to protect him from loss when he became the victim of a scam and pay him back the money he lost. What happened In August 2021, Mr C came across an advert on Instagram regarding investment in... (5 pages)View decision -
Decision Reference DRN-3651044
24 Feb 2023 TSB Bank plc UpheldBanking and PaymentsDRN-3651044 The complaint G complains that TSB Bank plc caused it to miss out on a promised incentive payment for switching its bank account from another bank. What happened In February 2021, G applied to transfer its account from its current bank (which I will refer to as “the other bank”... (3 pages)View decision -
Decision Reference DRN-3962878
24 Feb 2023 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3962878 Complaint Mrs W has complained that Ikano Bank AB (publ) “Ikano” rejected her claim against it under Section 75 of the Consumer Credit Act 1974. Mrs W is represented by a claims management company (“the CMC”). Background Mrs W bought a solar panel system (the system) for her ho... (5 pages)View decision -
Decision Reference DRN-3982416
24 Feb 2023 QIC Europe Ltd UpheldInsuranceDRN-3982416 The complaint Miss W complains about QIC Europe Ltd’s valuation of her car, following a claim on her motor insurance policy. She also complains about poor customer service when handling the claim. QIC are the underwriters of this policy, that is, the insurer. Part of this compl... (5 pages)View decision
