We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4049809
8 Jun 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4049809 The complaint Mr I has complained about Admiral Insurance (Gibraltar) Limited. He isn’t happy about the way it dealt with a claim under his home insurance policy and the poor service he received. What happened Mr I made a claim under his home insurance policy and wasn’t happy a... (2 pages)View decision -
Decision Reference DRN-4176772
8 Jun 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4176772 The complaint Mr S complains that Clydesdale Bank Plc trading as Virgin Money (Virgin) caused delays in opening a new account for him. What happened Mr S applied for a new account with Virgin, he’d decided to do this because of the incentives that Virgin was offering at the tim... (2 pages)View decision -
Decision Reference DRN-3723882
8 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3723882 The complaint X complains that Barclays Bank UK PLC (Barclays) is refusing to refund him the full amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary X was con... (3 pages)View decision -
Decision Reference DRN-3931295
8 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3931295 The complaint Mr G complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam. What happened The detailed background to this complaint is well known to bot... (5 pages)View decision -
Decision Reference DRN-4075451
8 Jun 2023 Society of Lloyd's UpheldInsuranceDRN-4075451 The complaint Mr X complains about Society of Lloyd’s (SoL) decision to apply a single indemnity limit to a number of claims he’s made on a legal expenses insurance policy. What happened Mr X held legal expenses insurance with SoL until December 2018. He made a number of claims... (3 pages)View decision -
Decision Reference DRN-4172965
8 Jun 2023 Santander UK Plc UpheldMortgagesDRN-4172965 The complaint Mr R complains about what happened when he asked Santander UK Plc to increase the mortgage borrowing on his home, to fund the purchase of a commercial property that he intended to use partly for his business, and partly as a buy to let property. What happened Mr R... (12 pages)View decision -
Decision Reference DRN-3879672
8 Jun 2023 Bank of Ireland (UK) Plc UpheldMortgagesDRN-3879672 The complaint Ms F is unhappy that Bank of Ireland (UK) Plc declined her mortgage application then recorded a marker against her on a fraud prevention database. What happened Ms F made a joint mortgage application to Bank of Ireland on 5 April 2017 to purchase a property. Bank ... (3 pages)View decision -
Decision Reference DRN-3726967
8 Jun 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3726967 The complaint Mrs P complains that HSBC UK Bank Plc won’t refund her for transactions she says she didn’t make or agree to. What happened Mrs P held an account with HSBC. In late 2019 she left the country, taking her debit card (Card 1) with her. In September 2021 HSBC issued a... (4 pages)View decision -
Decision Reference DRN-4095593
8 Jun 2023 U K Insurance Limited UpheldInsuranceDRN-4095593 The complaint Mr and Mrs H complain about UK Insurance Limited (UKI) poor service, following a claim under their home emergency policy. What happened Mr and Mrs H contacted UKI to make a claim as their boiler had broken down. In their home were two boilers and what they describ... (4 pages)View decision -
Decision Reference DRN-4148695
8 Jun 2023 TM Advances Limited UpheldConsumer CreditDRN-4148695 The complaint Miss J complains that the loan she had from TM Advances Limited was unaffordable to her. What happened Miss J had one loan from TM Advances in August 2017 as follows: Loan Date Amount Term Monthly Repayment Due Repaid 1 29 Aug 2017 £2,000 24m £215 1 Sep 2019 31 Ja... (3 pages)View decision