We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-3942588
24 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3942588 The complaint Mr A complains that an unregulated business called Commercial Land and Property Brokers (“CL&P”) introduced him to Options UK Personal Pensions LLP, (“Options”, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice ... (44 pages)View decision -
Decision Reference DRN-3984090
24 Feb 2023 Hoist Finance UK Limited UpheldConsumer CreditDRN-3984090 The complaint Ms J complains that Hoist Finance UK Limited sent text messages to her son’s mobile phone. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: In late 2013 Hoist acquired a debt in Ms J’s name.... (3 pages)View decision -
Decision Reference DRN-3986836
24 Feb 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3986836 The complaint Mr K complains that HSBC UK Bank Plc did not reimburse the money he transferred to a fraudster as the result of a scam. What happened I issued a provisional decision in early February 2023 to explain why I thought Mr K’s complaint redress should be altered. And I ... (6 pages)View decision -
Decision Reference DRN-3807532
24 Feb 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3807532 The complaint Mrs C and Mr M have complained about the deductions that Casualty & General Insurance Company (Europe) Limited (C&G) has made following their claim under their pet insurance policy. What happened Mrs C and Mr M took their pet dog, who I’ll refer to as “T“,... (3 pages)View decision -
Decision Reference DRN-3985139
24 Feb 2023 CASLP Ltd UpheldPensions and AnnuitiesDRN-3985139 The complaint Mr L says CASLP Ltd is responsible for the negligent operation and management of a commercial property interest held in his Self-invested Personal Pension (SIPP), and that this has caused him financial detriment. What happened In 2003 Mr L accepted a recommendatio... (11 pages)View decision -
Decision Reference DRN-3975723
24 Feb 2023 Specialist Motor Finance Limited UpheldConsumer CreditDRN-3975723 The complaint Miss S complains about the quality of a car she was supplied with under a hire purchase agreement (“agreement”) with Specialist Motor Finance Limited (“SMFL”). What happened In June 2021 Miss S was supplied with a used car from a dealership that I will call “B”. U... (5 pages)View decision -
Decision Reference DRN-3794717
24 Feb 2023 Chaucer Insurance Company Designated Activity Company UpheldInsuranceDRN-3794717 The complaint Mr and Mrs D complain that Chaucer Insurance Company Designated Activity Company delayed in dealing with their claim under their Landlord Buildings policy for storm damage to their let property. Although the claim was mainly dealt with by loss adjusters, for conve... (3 pages)View decision -
Decision Reference DRN-3983007
24 Feb 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3983007 The complaint Mrs B complains about a finance agreement she had with BMW Financial Services (GB) Limited, trading as Alphera Financial Services (who I’ll call “BMWFS”). She says that Voluntary Termination (VT) quotes that were issued months apart didn’t change. What happened I ... (3 pages)View decision -
Decision Reference DRN-3911059
24 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3911059 The complaint Mr F complains about the handling by Lloyds Bank PLC of a request from his business to release a charge held against his residential property, which was given by him to support his business’s borrowing. What happened Mr F has a business I shall call C. In early 20... (4 pages)View decision -
Decision Reference DRN-3985132
24 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3985132 The complaint Mr B is unhappy that Lloyds Bank PLC has refused to refund the money he lost after falling victim to a bank impersonation scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, i... (4 pages)View decision
