We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
-
Decision Reference DRN-3745819
25 Oct 2022 Brazier Consulting Services Ltd UpheldClaims ManagementDRN-3745819 The complaint Miss S complains that Brazier Consulting Services Ltd (BCS) failed to pursue a mis-sold payment protection insurance (PPI) claim which meant she’s lost the opportunity to have her complaint investigated. What happened In March 2019, Miss S said she’d instructed BC... (3 pages)View decision -
Decision Reference DRN-3670849
25 Oct 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3670849 The complaint Mr M has complained that Shawbrook Bank Limited (“Shawbrook”) failed to respond to his claim against it under sections 56, 75 and 140A of the Consumer Credit Act 1974 (“the Act”) in relation to his purchase of some solar panels. Mr M is represented by a claims man... (3 pages)View decision -
Decision Reference DRN-3763152
25 Oct 2022 Gain Capital UK Limited UpheldInvestmentsDRN-3763152 The complaint Mr S complains about the service provided by Gain Capital UK Limited (“Gain”) in relation to the position he opened on 20 April 2010 in its US Oil May futures contract. What happened On 20 April 2020 Mr S opened a long position in Gain’s US Oil May futures contrac... (3 pages)View decision -
Decision Reference DRN-3745868
25 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3745868 The complaint Ms P complains that Barclays Bank UK PLC (trading as Barclaycard) defaulted her account and took payments when it said it wouldn’t. What happened Ms P says that: 1. Barclaycard blocked her account even though she paid the sum needed to take the balance below the c... (4 pages)View decision -
Decision Reference DRN-3649190
25 Oct 2022 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-3649190 The complaint Mr J complains that Omni Capital Retail Finance Limited (“OCRF”) has rejected the claim he made under sections 56 and 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says was misrepresented to him by the supplier. Mr J is repr... (5 pages)View decision -
Decision Reference DRN-3772341
25 Oct 2022 QIC Europe Ltd UpheldInsuranceDRN-3772341 The complaint Mrs F is unhappy QIC Europe Ltd (QIC) has declined a storm damage claim made under her home insurance policy. What happened In January 2022 strong winds caused damage to Mrs F’s flat roof and ridge tiles, so she made a claim to QIC, her home insurance provider. Mr... (3 pages)View decision -
Decision Reference DRN-3397636
25 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3397636 The complaint Mr B complains about the way Barclays Bank UK PLC (Barclays) handled a Chargeback request. He would like a refund of the item he purchased. What happened The details of this complaint are well known to both parties so I won’t repeat them again here instead I will ... (2 pages)View decision -
Decision Reference DRN-3772240
25 Oct 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3772240 The complaint Mr G complains that TSB Bank plc used his PPI compensation payment to offset against his credit card debt, a debt that was subject to a previous Debt Relief Order (DRO) and which he thought had been written off. What happened Mr G had a credit card account with TS... (4 pages)View decision -
Decision Reference DRN-3711894
25 Oct 2022 AWP P&C SA UpheldInsuranceDRN-3711894 The complaint Mr P complains about the amount AWP P&C SA paid following a claim he made on his motor warranty. Reference to AWP includes its agents. What happened Mr P holds a motor warranty with AWP. After his car broke down, it was recovered and diagnosed. The cost of the... (2 pages)View decision -
Decision Reference DRN-3749556
25 Oct 2022 AIB Group (UK) Plc UpheldBanking and PaymentsDRN-3749556 The complaint Mr S complains about the way that AIB Group (UK) Plc dealt with the closure of his accounts and provided him with poor customer service. What happened Mr S had two sole trader business current accounts and two personal deposit accounts with AIB. In September 2021 ... (4 pages)View decision
