We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3463649
11 Jul 2022 Hartley Pensions Limited UpheldPensions and AnnuitiesDRN-3463649 The complaint Mr N’s complaint against Hartley Pensions Limited is about his Self Invested Personal Pension (SIPP). He has said: He is unhappy that Hartley Pensions is using the previous SIPP provider’s contract when that provider was found to have breached the Financial Servi... (7 pages)View decision -
Decision Reference DRN-3438295
11 Jul 2022 AWP Assistance UK Ltd UpheldInsuranceDRN-3438295 The complaint Miss R complains that AWP Assistance UK Ltd mis-sold her a travel insurance policy. What happened On 13 February 2020, Miss R took out an annual travel insurance policy through AWP, which was underwritten by an insurer I’ll call W. She says that she took out the p... (3 pages)View decision -
Decision Reference DRN-3214464
11 Jul 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3214464 The complaint Ms O and Mr S's complaint is about Liverpool Victoria Insurance Company Limited’s handling of a claim under the legal expenses section of their home insurance policy. Liverpool Victoria use claims-handlers to deal with claims and complaints on its behalf but ... (11 pages)View decision -
Decision Reference DRN-3455491
11 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3455491 The complaint Miss C complains that Barclays Bank UK PLC didn’t refund a payment she made to a merchant. What happened In May 2021, Miss C booked a modelling photoshoot for her brother with a company I’ll call “L”. She said that they had searched for modelling studios online be... (4 pages)View decision -
Decision Reference DRN-3586997
11 Jul 2022 TTR PT Limited UpheldConsumer CreditDRN-3586997 The complaint Mr J has complained about a course supplied and financed by TTR PT Limited (TTR). What happened Mr J signed up to a 2-year course with TTR in September 2019. The course cost around £2,400 and it was funded with a 3-year fixed sum loan agreement, also with TTR. Mr ... (6 pages)View decision -
Decision Reference DRN-3589142
11 Jul 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3589142 The complaint A company which I’ll refer to as ‘M’ complains that HSBC UK Bank Plc unfairly declined its application for a Bounce Back Loan. The complaint is brought on M’s behalf by its director, Mr S. What happened M wanted to apply for a Bounce Back Loan (BBL) with HSBC, but... (4 pages)View decision -
Decision Reference DRN-3552943
11 Jul 2022 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-3552943 The complaint Mr L complains that Ocaso SA, Compania de Seguros y Reaseguros (“Ocaso”) has unfairly handled a claim he’s made in relation to a loss of rent claim under a household building insurance policy which was taken out by the local authority. Any reference to Mr L or Oca... (3 pages)View decision -
Decision Reference DRN-3496791
11 Jul 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3496791 The complaint Mr H has complained about the service he received from Admiral Insurance Company Limited and its agents in repairing his window damage claim under his motor policy. What happened Mr H made a claim to Admiral in March 2021 for damage to his windows in car. Admiral ... (2 pages)View decision -
Decision Reference DRN-3577091
11 Jul 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3577091 The complaint Miss D complains that Lloyds Bank PLC (“Lloyds”) acted irresponsibly by increasing her overdraft limit and acted unfairly by continuing to apply charges to her account when she was in financial difficulty. What happened Miss D had an overdraft with Lloyds from 200... (3 pages)View decision -
Decision Reference DRN-3572400
11 Jul 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3572400 The complaint Mrs K is unhappy that Domestic and General Insurance Plc (D&G) provided an unsuitable cooker hood following a claim she made on her warranty insurance. What happened In July 2021, D&G’s engineer couldn’t fix Mrs K’s cooker hood. D&G agreed to replace i... (5 pages)View decision
