We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3887520
24 Feb 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3887520 The complaint Mrs F complains that Nationwide Building Society provided a poor level of service to her and caused an error with an international payment. What happened Around January last year, Mrs F visited a Nationwide branch to carry out an international payment. She says th... (2 pages)View decision -
Decision Reference DRN-3901675
24 Feb 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-3901675 The complaint Mr R complains about how Advantage Insurance Company Limited dealt with a claim on his motor insurance policy. Mr R complains that his car was returned to him with additional damage not caused in the accident. What happened Mr R’s car was involved in an accident w... (3 pages)View decision -
Decision Reference DRN-3587816
24 Feb 2023 Trading 212 UK Limited UpheldInvestmentsDRN-3587816 The complaint Mr M complains about his Contract for Differences (CFD) trading account with Trading 212 UK Limited (T212). He says T212 incorrectly closed one of the positions he held which not only crystallised a magnified loss, but also impacted eight other positions he had op... (3 pages)View decision -
Decision Reference DRN-3778704
24 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3778704 The complaint Mr M complains to Gallium Fund Solutions Limited (“Gallium”) about two bonds into which he invested. He says they were mis-sold to him as he wasn’t told how risky they were. He says he wasn’t given a fair account of how and where his money was invested. The bonds ... (7 pages)View decision -
Decision Reference DRN-3921402
24 Feb 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3921402 The complaint Mrs R is unhappy Bank of Scotland plc (“BoS”) hasn’t offered her a refund after she fell victim to a cryptocurrency investment scam. What happened Mrs R came across an advertisement for a cryptocurrency trading firm on social media - “Company B”. It’s not quite cl... (5 pages)View decision -
Decision Reference DRN-3793497
24 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3793497 The complaint Mr P complains that he was mis-sold two bonds by Basset Gold Limited (“BG Ltd”), an appointed representative of Gallium Fund Solutions Limited (“Gallium”). He believes the bonds were mis-sold because he thought the bonds were low risk and he wasn’t given appropria... (6 pages)View decision -
Decision Reference DRN-3977677
24 Feb 2023 St Andrew's Insurance plc UpheldInsuranceDRN-3977677 The complaint Mr H has complained that St. Andrew’s Insurance Plc has not fully paid out on an unemployment claim he made on his mortgage payment protection insurance policy. What happened In 2021 Mr H made a claim for unemployment stemming from early 2020. St Andrew’s accepted... (3 pages)View decision -
Decision Reference DRN-3881387
24 Feb 2023 OneSavings Bank Plc UpheldMortgagesDRN-3881387 The complaint Mr and Mrs G complain that OneSavings Bank Plc trading as Kent Reliance (“Kent”) made a series of mistakes in relation to their buy to let mortgage, didn’t treat them fairly and provided misleading and inconsistent advice. This meant they had to pay a high rate of... (7 pages)View decision -
Decision Reference DRN-3928005
24 Feb 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-3928005 The complaint Mr L has complained that Shawbrook Bank Limited (“Shawbrook”) rejected his claim against it under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to his purchase of some solar panels. Mr L is represented by a claims management company (“the CMC”... (4 pages)View decision -
Decision Reference DRN-3791854
24 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3791854 The complaint In May, June and November 2017, Mrs S invested a total of £56,250 in three, 3 Year Fixed Monthly Income IFISA bonds with an interest rate of 6.12% p.a. with Basset & Gold Plc (“B&G Plc”). She says the advertisments didn’t mention she was investing the mone... (7 pages)View decision
